New PCs Playback is horrible despite great specs

New Here ,
Jan 02, 2021

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I got a new PC which I especially bought for Video-Postproduction purposes. My old Laptop which i bought for 600 bucks wasn´t that good with Video playback either but at least it kinda worked. 

Now i tried opening an old project which i started do edit on my old Laptop on the new PC and the playback not only sucks, it straight out doesn´t work at all. I get like a new frame every 30 sec. 

If it helps, these are the specs: Processor AMD Ryzen 9 3900x, 64GB RAM, Gigabyte GeForce RTX 2060
I´d be so greatful if anyone knows how to fix this issue! Thanks in advance!

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Editing, Freeze or hang, Performance

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Adobe Community Professional ,
Jan 02, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

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Adobe Community Professional ,
Jan 02, 2021

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Also:

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Jan 02, 2021

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What type/s of media files are you working with? How many drives are you using, and what is the type and connection of each? What do you use each drive for? Premiere really seems to need either multiple internal SSDs for cache, projects, and media files ... or a very fast RAID array with a high-speed connection to the computer.

 

Especially for certain media format/codec combos.

 

Neil

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