No longer able to insert Essential Graphics into Premiere Pro Projects

Explorer ,
Dec 15, 2020

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This year I purchased a number of Essential Graphics for Premiere Projects.  I haven't had any major issue until this week.  I'm no longer able to insert Graphics.  When I do, I just get the beachball and have to force quit.  I've tried rebooting, resaving my project etc.  But nothing works.  Any solution?

 

Also...is there a way to get a refund on these Graphics?  Wish Adobe would make it easier to resolve issues like this for products they are sellling.

 

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Editing, Effects and Titles, Error or problem, Freeze or hang, Performance

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No longer able to insert Essential Graphics into Premiere Pro Projects

Explorer ,
Dec 15, 2020

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This year I purchased a number of Essential Graphics for Premiere Projects.  I haven't had any major issue until this week.  I'm no longer able to insert Graphics.  When I do, I just get the beachball and have to force quit.  I've tried rebooting, resaving my project etc.  But nothing works.  Any solution?

 

Also...is there a way to get a refund on these Graphics?  Wish Adobe would make it easier to resolve issues like this for products they are sellling.

 

TOPICS
Editing, Effects and Titles, Error or problem, Freeze or hang, Performance

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27

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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Have you tried a brand-new test project to see if you can insert them there?

Also try Preferences>Media Cache>Delete cache files.

You may have to go as far as resetting your prefs and plugin cache: hold down Shift+Option while launching Pr from the dock or desktop or launchpad. Let go when the main program window appears.

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Dec 15, 2020 0
Explorer ,
Dec 17, 2020

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Yes, they work in a new project.  But this happens so often within a project.  The graphics in general are extremely glitchy.  I have yet another project this afternoon, where we are trying to add a simple graphic from Adobe, and it played once, then nothing after, even after deleting and reloading.  I also tried deleting the media cache without success.  It's very frustrating that Adobe charges so much for these graphics, yet they seem really poorly compatible.  And there is no way to get your money back.  I probably spent $100 on these recently.

 

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Dec 17, 2020 0