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no sound after importing Gopro footage?

Participant ,
Oct 31, 2015

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I imported my Gopro Footage and there is no sound. But, when I play the same file in Quicktime there is sound and in VLC Player it has sound. Why isn't there sound in Adobe Premiere?

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no sound after importing Gopro footage?

Participant ,
Oct 31, 2015

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I imported my Gopro Footage and there is no sound. But, when I play the same file in Quicktime there is sound and in VLC Player it has sound. Why isn't there sound in Adobe Premiere?

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Oct 31, 2015 0
Adobe Community Professional ,
Oct 31, 2015

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What is your OS? And how did you import your media into PrPro, and ... are the video AND audio track selectors showing blue ... so you know they're "targeted"?

Neil

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Oct 31, 2015 2
Participant ,
Nov 01, 2015

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Window 10 64-bit is the OS. I did in fact import my Go Pro Footage. I tried

importing from a folder on the computer and from directly from the

connected camera. Both when played in either Quicktime or VLC Player have

sound and there is no separate audio file to import into either of the

video players. It is all contained within the mp4 file generated by the Go

Pro Camera. On the Adobe forums someone said you must export the video as

a mp3 and re-import it in order to have audio track to work with. Which I

tried, but there is no sound.

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Nov 01, 2015 0
Participant ,
Nov 01, 2015

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When the Gopro video is opened in Adobe AU there is a waveform and the

sound does play. So why wouldn't Adobe Premiere? What good is Premiere if

it will not play sound? Plus there is no way to export a Audition file into

a opened Premiere project. You guys sure are making a lot of extra work for

users that is stupid!

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Nov 01, 2015 0
Participant ,
Nov 01, 2015

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No sound from Go pro Mp4 video files is just stupid!

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Nov 01, 2015 0
Adobe Community Professional ,
Nov 01, 2015

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Does the file import without sound or do you have sound in the source monitor and not on the timeline.

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Nov 01, 2015 0
Participant ,
Nov 01, 2015

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No sound in source window or the preview window and no sound on export. Go

Pro mp4 file does have sound and Premiere just cannot see it or use it.

Pretty lame! One has to open the same Go Pro mp4 file in Audition and

create a sound mp4 file from the video file. Plus there isn't a way to send

the Audition file back to Premiere. You have to import the Audition mp4

sound file and place it in the timeline yourself and hope it lines up

correctly for lipsync. A total pain! With older versions of Premiere this

wasn't an issue.

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Nov 01, 2015 0
Participant ,
Nov 01, 2015

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Using Premiere's own import tool to bring source Go Pro file into Premiere.

I also tried the perform a drag and drop of the same source files into

Premiere. Both end up with no Sound files only video shows up in the

project window. Yet the same Go Pro mp4 video file imported into Audition

has both video and sound tracks.

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Nov 01, 2015 0
Adobe Community Professional ,
Nov 01, 2015

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As there are a TON of GoPro users who are not having your issue, there's something about your setup that is causing this problem. Now, one thing that pops out to me is simply Win10 ... that OS started out as a complete disaster for video gear & software. It might not be your issue. So some troubleshooting is likely needed to nail this down. Answering and testing specific things the user-base here asks would be your best bet to get fastest resolution of the problem.

To restate what it sounds like is the case ... you've done the appropriate process for importing into PrPro, which is ... 1) load the footage to a hard-drive on the computer; 2) navigate to the footage in the Media Browser panel tab in the lower left quadrant; 3) select your footage, right-click & choose "Import"; 4) switch to the Project panel tab lower left quadrant, select a clip and either move it up to the Source panel and from there drop it onto a blank timeline (so PrPro creates a sequence for that media) or drag it from the Project panel onto a blank timeline area ... that correct?

And the result is a clip on a sequence with video but no audio ... it would be very handy if you could get a screen-grab of your sequence's left-end & controls & post it on a reply. I think in Win10 they have a version of the "Snipping Tool" ... a Windows mini-app that can make a quick png of any section of your screen you select. That works very well. Just use the icon of a picture in the formatting header atop your post to upload it ... or once I've saved a "snippet" I found I can often then just click in the reply area of the forum here, and then Ctrl-V to paste that image into my reply.

As to Win10 ... Microsoft has been rather open that they started from scratch with this OS, trying to ditch as many "old" style bits of code & processing to get as new and streamlined as possible. In the process, when it came out, very few video softwares & gear worked with it. Not just Adobe ... a ton of the BlackMagic hardware bits, AJA, Kona, all those ... many plug-ins, all kinds of stuff from all kinds of vendors didn't work well or at ALL with the initial Win10. Ms has been doing their ittle-bitty patches & updates process and over time that OS has got to where some people who started with a clean install on a wiped disc and slowly added programs & gear onto the machine all with driver updates ... run fine. Others can mostly sort of run.

And some just can't do squat on it.

Jumping to an OS before knowing it is rock-solid with the programs gear one uses ... is problematic, leaving oneself open to such problems. Jumping to a new NLE before testing it yourself on your machine is also ... risky. A long-held "best practice" is to keep "full" previous versions of editing software "live" on one's machine, keep working in them and testing the "New & Improved!" release UNTIL one is certain that one's ability to work in it is assured. Even then, if you've got say a project done in CC2014.2, it might be wisest to keep that release "on" you machine so if you need to work it again, you can do so in that version. That project may or may not work right if brought forward into CC2015. And this isn't just for "Adobe" products ... as Kevin Monahan notes here, though he's an Adobe staffer now, for many years he was a pro editor and a teacher of Final Cut through several versions. He taught that back in the early 2000's to all his classes ... as he still suggests for anyone with ANY software.

I'm still running Win7Pro ... it works fine, there was never any reason to upgrade our shop to Win8. When ... and IF ... Wind10 becomes notably stable for editing/grading apps, I may likely move forward as the parts of that OS that work are "fast & light". But too much of that OS sucks in video right now, especially with the programs I need.

Neil

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Nov 01, 2015 0
Participant ,
Nov 01, 2015

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Premiere Version 9.2.0(6)Build

Using Import within Premiere you get this on import a video file with no

sound.

Add the same video to the Sequence and you get no sound and only video file.

ON export that is all you get is video no sound, because Premiere failed to

create two files on import. One Sound and one Video as it would have done

in previous versions.

Audition 2015.0 Build 8.0.0.192

Where Adobe Audition does in fact create two separate files from the Go Pro

mp4 file on import. That leads to this being a Premiere issue not the OS.

If it was an OS issue Audition would have the same problem of importing a

Video file as Premiere. Same Go Pro mp4 video plays with sound in Quicktime

and VLC Player. The issue is Premiere.

An even worst issue is the fact that one can no longer share files within

the Adobe Creative Suite. In this case you cannot share the Audition file

with Premiere. No export to Premiere inside of Audition.

You have to first save the Audition file as a multi-track and import it

separately back into Premiere. Then drag it into the Sequence and hope you

can get it to lip-sync again. All the sound edits have to be done

independently from the video, because they are not links as they would have

been in earlier versions of Premiere.

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Nov 01, 2015 1
Adobe Community Professional ,
Nov 01, 2015

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Um ... I right-click on a clip in that build ... "Edit clip in Adobe Audition" ... do something, then save-as (to get a separate file rather than over-write the clip) from Audition, and um ... the work is now there in all its glory in PrPro ... with the green interior to show it's been "Auditioned". So yes, one CAN still go forth to Audition ... or SpeedGrade ... or AfterEffects ... and back ... in 2015.

So again, it seems that it isn't an over-arching everyone is having this problem, because ... they aren't. There's too many people with GoPro's working away in PrPro daily.

So ... rather than arguing about broken over-all Adobe software, let's get to solving your computer's problem?

We'll see if I can rustle up some help ... Vinay Dwivedi‌ or RameezKhan‌, either of you able to jump in here?

Neil

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Nov 01, 2015 0
Participant ,
Nov 02, 2015

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Hello, there isn't a sound track to right click and say edit in Audition.

The point that, I was trying to make is on import no sound track is created

in Premiere. I only opened the same Go Pro mp4 file in Audition to show

that the Go Pro mp4 file does in fact have a sound track. Just that

Premiere fails to split the mp4 into video and sound tracks. So even if I

was able to share the mp4 within Premiere to Audition. There isn't a

sound track from Premiere for Audition to use. The only way to get the

sound was to import the source file directly into Audition and save it as a

multi track and import the saved file, back into Premiere. The image of

Premiere shows the go pro mp4 file as it was imported within the project

window. Clearly no sound track in the project window or the sequence. Now

import that same file into Audition and bingo there is video and sound

tracks, that the Audition import created. Which Premiere failed to do.

There is no reason for Premiere not to work the same as Audition does. If

the source mp4 works in one it should work in the other.

There is no export to Premiere within the file or edit menu in Audition and

the same thing in Premiere nothing in the menus for edit in Audition like

there was in cs6.

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Nov 02, 2015 1
Participant ,
Nov 02, 2015

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I tried other mp4 files in Premiere and they all come in without a sound

track. I then tried a Blackmagic raw file and it came in just fine, with

sound. So it seems it has an issue with mp4

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Nov 02, 2015 0
Participant ,
Nov 02, 2015

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Just to rule out the computer and put that idea to rest. I tried the same

thing on a second computer and lo and be hold the same problem. No sound on

importing a mp4 file in Premiere. Clearly One cannot import a mp4 in

Premiere and have sound. Premiere fails to build both sound and video

tracks from a mp4 video file. Import same mp4 file into Audition and it

does build both tracks. So, why can't Premiere?

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Nov 02, 2015 0
Adobe Community Professional ,
Nov 02, 2015

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Can you show me a screendump of the project window with those gopro clips and regular clips (that do have audio) with thumbnails turned off in List view.

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Nov 02, 2015 0
Adobe Community Professional ,
Nov 02, 2015

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"Clearly One cannot import a mp4 in

Premiere and have sound. Premiere fails to build both sound and video

tracks from a mp4 video file. Import same mp4 file into Audition and it

does build both tracks. So, why can't Premiere?"

As I noted above, your situation is NOT usual ... PrPro imports mp4 files from thousands of users and all sorts of cameras daily ... including GoPro. I've seen a bunch of info-tutorials on using GoPro cameras that were based in PrPro even. Which is why we're trying to help figure out what the problem is with your files and setup. It isn't a general "Prpro" issue.

Let's see that screendump (or screengrab) that Ann asked for ...

Neil

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Nov 02, 2015 0
Adobe Community Professional ,
Nov 02, 2015

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Or upload a small clip.

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Nov 02, 2015 0
Participant ,
Nov 02, 2015

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Today in setting this screen capture using the same Go Pro mp4 file It came

in with sound and when dragged into the sequence it created both a video

and sound track. Where before it only created a single video track. The

only difference was, I first imported the Blackmagic files instead of the

mp4 file.

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Nov 02, 2015 0
Adobe Employee ,
Nov 05, 2015

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Hi James,

Sorry for the trouble.

Can you upload / share a small sample for us to test?

Thanks,

Rameez

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Nov 05, 2015 0
Most Valuable Participant ,
Nov 05, 2015

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When copying the SD card content to hard drive, are you copying ALL files, including the folder structure? Very important step. If you only copy just the .mp4 video files, that could be the issue. Copy it all over, then use Media Browser in Premiere to Import into project. That is best practice for any card-based media. Sound often fails when the original folder structure is not intact with AVCHD and other tapeless formats.

Thanks

Jeff Pulera

Safe Harbor Computers

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Nov 05, 2015 0
Explorer ,
Dec 08, 2015

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"Clearly One cannot import a mp4 in

Premiere and have sound. Premiere fails to build both sound and video

tracks from a mp4 video file. Import same mp4 file into Audition and it

does build both tracks. So, why can't Premiere?"

As I noted above, your situation is NOT usual "

Actually its quite USUAL. I am in the same boat with 12 other editors. After this last update we no longer get audio with gopro footage or any mp4 so I would same this IS a common problem.

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Dec 08, 2015 0
New Here ,
Dec 08, 2015

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I have the same problem with my MP4 footage from my Playstation 4.

Sound plays for some clips, doesn't for others. Sound plays for some time in a clip then silent.

I am too using Windows 10 64bit.

This seems to be a wide problem since some time.

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Dec 08, 2015 0
New Here ,
Dec 09, 2015

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I had to do a round about solution...

Extract the sound file from the MP4 video file and then match it the video only file on my timeline.  😞

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Dec 09, 2015 0
Community Beginner ,
Nov 11, 2016

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Just had the same problem after upgrading to CC2017.

Was eventually able to work around it by clearing cache and renaming folder, then relinking every individual file manually, as the automatic relinking of other files didnt work.

This thread is open since 2015. One (useless) post from an actual Adobe staff member.

I dont know what you are doing at "work", but do you realize people need to rely on software to actually get sh!t done on real jobs with deadlines??

This is just one of many unacceptable bugs I and probably many others have lost a lot of time and money from.

Could someone from adobe please explain why I'm charged 700€ a year for this piece of sh!t?!

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Nov 11, 2016 1
Adobe Community Professional ,
Nov 11, 2016

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This is a user-to-user forum, the staffers that do participate here are product support, not on the product teams. So your comments are purely rhetorical in nature.

The bug reports are distrubuted to all the management people of both the team itself & my understanding, those above who decide budgets. They don't respond, but ... these do get to everyone involved.

Feature Request/Bug Report Form

Neil

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Nov 11, 2016 0
New Here ,
Dec 07, 2015

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It is not just you!  I was working fine in CS5.5 and the 2014 version. But as soon as I went to this new one 2015 I can no longer import Gopro or Drift footage with sound as an MP4.  Major issue for me as well. I tried the same thing and tried 3 different PC's and still the same issue.  Just like him i can play it fine and hear it in VLC.

No Audio track at all when putting the footage in the sequence.

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Dec 07, 2015 0
Adobe Community Professional ,
Dec 07, 2015

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Please reply with a screen-grab of your clip in the project panel, and also maybe loaded into the source monitor ... and one of the controls-end (left end) of your sequence.

Neil

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Dec 07, 2015 0
New Here ,
Dec 07, 2015

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adobe.JPG 

This was right after importing and them making a sequence with the clip.  See no audio moved over.  I tested it with the Drift camera as well and same issue. It records MP4 as well.

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Dec 07, 2015 0
Adobe Community Professional ,
Dec 07, 2015

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It's not showing any audio in the Source monitor panel ... note my grab here, there's two icons in the bottom of the Source monitor, one for video content, the other audio. In your grab, the audio icon is grayed out, PrPro isn't reading audio from that clip. Of course, wouldn't matter if it did ... as your patching setting for audio on that sequence is OFF ... note, you've got two blue V1 patches left side of your sequence area, but only one on the audio side, the A1? That far left gray block needs to be 'clicked' to turn on Audio patching (adding audio clips) to that sequence. Here's a grab from mine ...

Note up top, in the Source monitor, BOTH the video icon (film strip) & audio icon (sound wave) are bright ... showing PrPro recognizes this clip has both video & audio. Also look at the clips listed in my Project panel down lower left ... the circled one shows both a film clip & audio wave over-lapped, meaning that clip has both. Video "without audio" doesn't have the sound wave, and audio without video doesn't have the film icon. Also note, my sequence area lower right ... see the blue matched set of V1 & A1 boxes? That sequence will take both video & audio content from Project panel or Source monitor.

So ... I'd say how your clips were imported might be the issue. Standard procedure, navigate to media in Media browser panel, right-click, "Import", then add to project from the Project panel ... I presume that's your workflow? If so, then there's a possibility your cache is corrupted, and needs dumping. Also, a couple people have reported something like this and found if they simply changed the name of the folder, then changed it back, suddenly PrPro saw their media's sound properties again ...

Neil

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Dec 07, 2015 1
LEGEND ,
Dec 07, 2015

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No problem here.  Win 7 CC2015

Gopro w audio.PNG

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Dec 07, 2015 0
New Here ,
Dec 07, 2015

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I am also using windows 10 Pro if that might make a difference?

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Dec 07, 2015 0
New Here ,
Dec 07, 2015

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I will try what you suggest on changing the name. Yes that is my workflow.

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Dec 07, 2015 0
Adobe Community Professional ,
Dec 08, 2015

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source patching.png

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Dec 08, 2015 0
New Here ,
Dec 08, 2015

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Bigger issue now. I saved the project went out for a bit, fired it up and now media is offline! I try to link it and get this error:

media mismatch.JPG Sorry but this is the same Dang media!!!!!!!  Oh and it has audio because it was using it just fine before i saved and shut down!

My time line looks like this and i do not want to do this a 3rd time!

timeline.JPG

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Dec 08, 2015 0
New Here ,
Dec 08, 2015

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found a way to fix my issue. It is a real Pain in the a$$ but it works.....for now

  1. Download MPEG Streamclip, and unzip it--no install needed. The latest beta version is fine.
  2. Open one of the broken files in MPEG Streamclip.
  3. Select File > Save As, and select a new save location. You probably want to keep the file name the same as the original (this is the default).
  4. Hit OK.

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Dec 08, 2015 0
New Here ,
Oct 22, 2016

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Thanks!  Your simple advice solved my same problem everyone is having here.

I very simply, copied the video from the existing folder, to a new folder, and then like magic, when browsing and importing the video from the new folder, it brought in the audio!

I guess a strange little bug!  Perhaps from a old cache as it's the 2nd time I've installed PP...?

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Oct 22, 2016 1
New Here ,
Sep 22, 2016

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me too!

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Sep 22, 2016 0
New Here ,
Sep 22, 2016

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I updated Prem and then loaded a project to find all of the Gopro files unlinked.  When I relocated them, it comes up with a dialogue box that says these have no audio files assigned to them and brings in just video.  The only work around i can see is to take the originals into Audition and export the audio that way but it's a nightmare to sync to video only back in Prem.

Be interesting to hear Adobe's take on this...wonder if they've either fallen out with Mr GpPro MP4 codec man or forgotten to add the audio part of things in their update somehow??

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Sep 22, 2016 1
Adobe Community Professional ,
Sep 22, 2016

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Have you started a new project in your updated PrPro (I know you didn't actually give the numbers, but I'll presume 10.4) ?

If not, start a new project, import the media through the PrPro Media Browser panel, utilize it then from the Project Manager panel, and report back if it works properly that way.

Updating a project can often have this sort of issue.

Neil

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Sep 22, 2016 0
Adobe Community Professional ,
Sep 22, 2016

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Clear all media cache and rename the folder the footage is in and relink.

See if that will work.

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Sep 22, 2016 1
Community Beginner ,
Sep 23, 2016

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It seems as if the problem has gone away with one of the new updates. If it comes up again ill check back in! Thanks!

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Sep 23, 2016 1
Community Beginner ,
Dec 08, 2015

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Same here.

JUST updated to the latest version, which asked me to convert my file. All well, except for some reason my files were offline. I did find and replace, which gave me just a video source. The audio is missing.

No idea how to fix this..

I did not use any gopro footage btw.

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Dec 08, 2015 0
New Here ,
Jan 21, 2016

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I finally installed Premiere Pro 2015 and now it will not import the gopro audio. Works fin in CS6 but on the same machine. Even tried creating a project in CS6 and opening in in CC 2015 and re-linking the media and it gives me a "media type mismatch" error. Audition CC 2015 sees and extracts the audio. So I am assuming this is not a issue with my computer but a CC2015 issue?? Anybody fix this other than using other software to convert or extract the audio and reassemble in CC 2015.

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Jan 21, 2016 0
Adobe Community Professional ,
Jan 21, 2016

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Two wild guesses:

Either rename the folder the gopro footage is in and reimport

Or convert gopro mp4 to Cineform avi or mov with Cineform Studio app.

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Jan 21, 2016 1
New Here ,
Jan 21, 2016

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Converting from to another format does work but seems strange to have to do that when past versions of Premiere Pro it was just a drag and drop. Changing the folder name had no effect.

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Jan 21, 2016 0
New Here ,
Jul 03, 2016

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Could it be related to this: After update to 2015.3 - No GoPro audio

Or this: Where is my audio?

I was having the same issue and after I wiped my cache files it started working as expected again.

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Jul 03, 2016 0
Adobe Community Professional ,
Jul 03, 2016

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This issue started with 9.2.0,

We are now in 10.3,

And they are separate installs.

Most of the time clearing out cache does the trick (and/or renaming folder of source footage).

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Jul 03, 2016 2
New Here ,
Jan 19, 2017

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Thanks I renamed the folder the media was pulled from and that worked... they really need to try to fix this because that is just dumb! Thanks for the tip!

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Jan 19, 2017 2
Adobe Community Professional ,
Jan 20, 2017

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I think this is one of the issues listed in the bug-fix section of the announcement of the release yesterday.

Neil

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Jan 20, 2017 0
Explorer ,
Feb 19, 2017

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I just ran into this exact same issue!  What in the heck!  I was messing around with this for 30 minutes.  Moved the files to a different folder and it worked. 

Adobe Please fix this issue!  Very frustrating and a waste of time!

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Feb 19, 2017 0
Adobe Employee ,
Feb 20, 2017

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Hi Smoothbassman,

We know this is far from ideal but the FAQ has some workarounds. Meanwhile, we're working on a long-term solution.

Best,

Rameez

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Feb 20, 2017 0
New Here ,
Jun 26, 2017

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So my problem I have been encountering is similar but not the same. It is also with gopro footage so i'm going to add whats going on with me.

This does not happen with all my files just a few of them. After I convert my files in GoPro studio i try to open them up in PP only to find my 8 min video is now only 2 mins long. For whatever reason PP is cutting huge chunks of my footage out. If i open it in Vegas Pro I have no problems and if i try to edit in GoPro Studio still no prob.

I called Adobe support and he connected to my computer and tried a bunch of things only to tell me he thinks it my files. So now i have to render the video in Gopro studio or vegas just to be able to edit it PP. This is really making me wonder why people enjoy PP so much. Ever since i started using it a few weeks ago Ive had nothing but problems.  But adobe wants me to render videos just to be able to use there software. Talk about a total waste of time! If this does not get resolved im gonna give up on PP and use Vegas.

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Jun 26, 2017 0
Adobe Community Professional ,
Jun 26, 2017

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How are you importing your media into PrPro?

Most of the time this problem occurs it's when people don't use the PrPro import process: in PrPro's Media Browser, navigate to the folders of your media on disc, select, right-click "Import" or "Ingest".

If you're drag/dropping media from Finder or Explorer, I would expect the type of behavior you're getting, as PrPro doesn't seem to get all the metadata for all files properly recorded. Using the Media Browser to import normally avoids this problem.

Neil

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Jun 26, 2017 0
Adobe Community Professional ,
Jun 26, 2017

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Do you convert to avi or mov in GoPro Studio. I find that mov works better then avi.

When importing you need to wait until all files are conformed before doing anything.

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Jun 26, 2017 0
New Here ,
Jun 26, 2017

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I import using PP import tools i do not drag and drop. I did try that after trying multiple ways to import but they all had the same output. The person from adobe also tried a few different ways with no luck.  Thanks for your help Neil but its not the issue.

I convert into avi since that's what i herd is preferred for windows but i'll try mov and see if i get better results, and yes i dont do anything till all files are done converting then i close gopro studio and start in PP.  thank u for your mov suggestion tho ill give that a try

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Jun 26, 2017 0