No sound at Imported video files from video camera

New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi

I imported (via media browser) some video files from camera flash card,

but they were imported with no sound channel (they have only the video icon).

My video cam is Canon Vixia HF M300.

 

I tried also import via File/Import... - but with no succes 
(files on card appear as MTS files)

 

Please help

 

Thanks,

Yud

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Audio, Import

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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You need to copy clips to HDD first then ingest into Premiere.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Didn't work  😞

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Which OS are you on and which Premiere version/build

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Mc OS 11.2.3

Premiere Pro 15.1.0 (build 48)

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Does the file contain ac3, that might be the issue.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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The files on the flash card are MTS format
(I don't know what it contains)

see screenshot

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Post screenshot of clip using MediaInfo in treeview.

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Please - screenshot

Screen Shot 2021-04-28 at 19.53.21.png

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Yes audio is ac3. Have to wait until a mac person comes along.

Or contact support.

 

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New Here ,
May 02, 2021 May 02, 2021

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Is there anyone else that can help?

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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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New Here ,
May 02, 2021 May 02, 2021

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massege not found...

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New Here ,
May 05, 2021 May 05, 2021

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Is there a support team?

An official adobe support? (not a community memeber)

 

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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https://creativecloud.adobe.com/cc/

Look for the chat option

chatchat

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