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There are a number of issues that can cause this problem. See this video for keys to solving some of these issues.
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Thanks excellent. Very educational
Mo
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@R Neil Haugen Neil see above plz
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A very good presentation. Only problem is since he recorded this they've had issues with licensing from other companies and stability of operation. Between the two issues, they have removed the ability to download a version more than one number-series older th the current version.
So we're on 13.x, the "2019" Premiere. You can only download one version back, which is the 12.x "2018" Premiere.
For some of the conversions for "troubled" files, the free download Handbrake app is very useful.
Neil