Non-Responsive while Exporting

New Here ,
Jun 08, 2021 Jun 08, 2021

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I have tried to export a very simple video that has little to no editing on the project and everytime I've tried to export it, it stops the process at 46% specifically. I have tried various export settings, as well as reimporting the footage, restarting the app as well as my computer. I just bought the software yesterday and this is the first time I've gone to export anything and already regreting my purchase.

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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If it stops at one point, there's a problem there. First thing is to dump all cache/cache database files. That might be an issue. You can do that manually with Premiere closed, or go to the Preferences/Cache files options and select delete all cache files. Then I'd close and relaunch PrPro.

 

After doing that, go to the sequence and see what's going on at that point. You may need to rebuild a section of your sequence, deleting what's there and redoing it.

 

Neil

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New Here ,
Jun 08, 2021 Jun 08, 2021

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This has not fixed the issue it still stops exporting at the same spot, this is after I've deleted all the cache files, and rebuilt and edited my sequence.

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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What's going on at that spot? What's the media and effects used? What's your hardware?

 

Neil

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New Here ,
Jun 09, 2021 Jun 09, 2021

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The media used is video clips shot on my NikonD5500, the editing techniques used are cross fade in and out as well as color correction. A screenshot of my hardware is attached below.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Try creating a new project, do a similar thing to a different clip ... see if it exports.

 

Neil

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New Here ,
Jun 09, 2021 Jun 09, 2021

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I have tried different media filmed on a different date, and the same error occurs just at a different percentage. My main worry at this time is if I were to use this software on heavier edited projects, will I ever be able to export. Currently have the same amount of editing, being two crossfades and color correction on each of the two clips. I've attatched an image what my software looks like when it's stopped which brings confusion because there's not much to go forward with. It's sat like this for five hours.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?


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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Try turning off Hardware encoding.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I am editing off of one SP aromor 1TB harddrive there is 696GB available of free space left on the harddrive. I am unsure what hardware encoding is, is this an action I would perform in the preimere app, on my harddrive, my computer, etc. 

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Hardware encoding is in your export settings.

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New Here ,
Jun 12, 2021 Jun 12, 2021

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There's not an option to completely turn off hardware encoding, only change it to software encoding which I tried and it still performed the same way stopping at 98%. I attatched an image of what I see if there is another place I am supposed to be looking please let me know. The only other thing I was thinking was to compeltely uninstall premeire and then reinstall it, but if there are other tasks I could perform first, I am obviously open to hear.

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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quote

I am editing off of one SP aromor 1TB harddrive there is 696GB available of free space left on the harddrive.

By @vitamin.d12

Is that drive an external drive?

What size and kind (SSD or HDD) is your operating system drive?  How full is it?

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Yes the drive I am editing off of is the external harddrive. Information regarding my opperating system is attached below.

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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There is not much free space an any of those hard drives.  You may be running out of free space while exporting.  In addition to room for the exported files, you need room for temp and system files.

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