NVENC not available

Community Beginner ,
Jul 18, 2020 Jul 18, 2020

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Cannot use NVENC on Premiere Pro, I do not know why seeing as how I have the latest studio drivers from Nvidia and I have a compatible graphics card.

 

My specs are:

AMD Ryzen 5 3600

Nvidia RTX 2060

 

If anyone can figure out why I would be so grateful 

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Editing, Export, Hardware or GPU

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Adobe Community Professional ,
Jul 18, 2020 Jul 18, 2020

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Where are you looking for NVENC?

In Project Settings > General, is it set to CUDA?

In Preferences>Media, do you have this checked on?

PhillipJoseph_0-1595132329069.png

 

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Community Beginner ,
Jul 19, 2020 Jul 19, 2020

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Yes, CUDA and the enable hardware encoding is on.

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LEGEND ,
Jul 18, 2020 Jul 18, 2020

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In addition to the questions PhillipJoseph asked, which version of Premiere Pro are you currently using? You see, NVENC encoding is only supported in 14.2 or higher. If you're on an older version of Premiere Pro (14.1 or earlier), then you have absolutely no hardware encoding whatsoever with your CPU/GPU combo.

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Community Beginner ,
Jul 19, 2020 Jul 19, 2020

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It says that Premiere is up to date but the version number is 14.0.4 so I am a little confused about that.

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Adobe Community Professional ,
Jul 19, 2020 Jul 19, 2020

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The CC Desktop app can at times not be updated. So ... check your CC app, and make sure it will search for updates.

 

Neil

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New Here ,
Jul 19, 2020 Jul 19, 2020

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I am having the exact same problem with the same system config. Anytime hardware encoding is selected in either media encoder or premiere, render times are astronomical and show no activity on the gpu. 

im still going through the troubleshooting process ( update windows/now working with Nvidia) 

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New Here ,
Mar 02, 2021 Mar 02, 2021

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What was the issue?  Im having the same issues

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Which camera are you using, Miranda? Need more info on the footage. Also important that you do not alter settings from the preset. If you change the level or change it to 2 pass VBR, it won't work. 

 

We need more info on your system and media to help.

 

Thanks,
Kevin

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