On Last Leg with Premiere Pro (Export Issues)

[devf30524826]

Hi all,

I am a long time user of Adobe products, including premiere pro. Recently, premiere and media encoder have been completely unable to export Canon Raw Light footage. I can edit / scrub it fine, but once it begins rendering / exporting it simply freezes once it hits a Canon Raw Light clip...

Troubleshooting Attempted:

- Rendering entire sequence in to out

- Software vs Hardware encoding

- Rendering thru Premiere Pro

- Rendering thru Adobe Media Encoder

- Restarting PC and attempting to render again

I am at a complete loss of what to do. Here is my hardware:

Ryzen 9 3900x

64GB RAM

Nvidia 2080ti

Exporting / Editing off of M.2 NVMEs

This is a big problem, as I use this in a professional capacity and it's getting in the way of deadlines.

Any further troubleshooting I should attempt or should I ditch this program for another?

Thanks!

[devf30524826]

Additional information if it helps:

- I am running Windows

- I am using the current build of premiere pro (14.x)

[Boka2112]

Does adobe report exactly what frame it crashes on?  Could be a plugn, mismatched codec, or frame size. I've had a few of these problems, but always get passed it   Good Luck

[devf30524826]

Hi Boka2112,

Unfortunately no report. It simply freezes and goes unresponsive. 

Perhaps I should do a clean uninstall and remove all plugins and see if that checks out. Will report back with details.

[Kevin-Monahan]

Hi Dev,

Sorry.  A majority of people experiencing a similar issue are having trouble with NVIDIA drivers. Try installing the studio drivers, not the game ready ones and see if you can resolve this issue: https://www.nvidia.com/en-us/drivers/results/167762/

Thanks,
Kevin

[devf30524826]

Good to know. This could be the problem! As I only install the game ready drivers. Will report back if I have further issues.