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Only Exporting audio no video

New Here ,
Oct 01, 2020

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Hello,

 

I have tried exporting my video, but some parts of the video that are HEIC format I believe export as black background and audio. how can I fix it. video issue.PNG

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Editing, Error or problem, Export

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Only Exporting audio no video

New Here ,
Oct 01, 2020

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Hello,

 

I have tried exporting my video, but some parts of the video that are HEIC format I believe export as black background and audio. how can I fix it. video issue.PNG

TOPICS
Editing, Error or problem, Export

Views

43

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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Correction, they are mov files.

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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you might try smart rendering.  Change sequence settings preview format to a full quality format like quicktime:  prores422 hq and render the problematic clips in the timeline and then in the export dialog, make sure you check "use previews."

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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I actually had this problem yesterday.  I was exporting a program for a livestreaming event (that's actually happening now).  When we had the rehearsal for the event, near the end of the program there were a couple of sections of black.  when I ganged the export to the program monitor with the sequence that I exported, I found there were a couple of clips that had a different pixel dimension than the sequence.  Played fine, but when I came in this morning, I rendered those 2 sections and redid the export with "use previews" checked and all is well.  

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