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Open Captions not working when exporting to AME

Participant ,
Nov 18, 2016

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I am trying to export a sequence with a open captions block attached using Adobe Media Encoder.

The exported file does not have the captions burnt in. I can see that the captions is not attached also in the preview window of AME. I have tried setting captions to "burn into video" in the captions panel in the export window.

Using Adobe Premiere CC 2017.

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Open Captions not working when exporting to AME

Participant ,
Nov 18, 2016

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I am trying to export a sequence with a open captions block attached using Adobe Media Encoder.

The exported file does not have the captions burnt in. I can see that the captions is not attached also in the preview window of AME. I have tried setting captions to "burn into video" in the captions panel in the export window.

Using Adobe Premiere CC 2017.

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Export

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Nov 18, 2016 6
152 Replies 152
Community Beginner ,
Dec 08, 2016

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I have the same problem. When I render the project inside of Premiere it works fine, but the media encoder doesn't render the captions. Which is very annoying and costs me a lot of extra time. I need to work with render queues as I'd like to export my projects in a lot of different formats. Does anybody have a solution? I'm using Premiere Pro CC 2017.

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Dec 08, 2016 1
Adobe Employee ,
Dec 08, 2016

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Markus: When you say "When I render the project inside of Premiere it works fine," I assume you mean you're simply rendering the sequence and seeing the captions appear as expected in the Program panel when you play the timeline within Premiere Pro. And actually exporting the sequence (either via the Export or Queue button in the Export Settings dialog box) doesn't work?

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Dec 08, 2016 0
Community Beginner ,
Dec 28, 2016

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@Stefan No,  when I use the export button, it works fine but when I use the render queue it doesn't.

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Dec 28, 2016 2
Adobe Employee ,
Dec 28, 2016

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Markus: Sorry that Queue doesn't work for you. Please document the problem here so the engineers can investigate it: Feature Request/Bug Report Form

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Dec 28, 2016 1
New Here ,
Nov 18, 2019

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I have the same problem on 3 computers. How does reporting the bug help solving the problem?

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Nov 18, 2019 0
Adobe Employee ,
Dec 08, 2016

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Kjetil: I just did a test on a sequence with an added (open) caption block, and I output it using both the Export button and the Queue button from the Export Settings dialog box. I got the exact same output; both shows the open caption text (default white with black background). Have you output captions successfully before, or is this your first attempt? Also, what's your OS? (I'm on Mac OS 10.10.5.)

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Dec 08, 2016 0
Community Beginner ,
Dec 27, 2016

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I have the same problem. I tried exporting with and without the black background and the captions don't appear in the exported video file. I'm reverting to the last PP version before 2017 for now.

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Dec 27, 2016 0
Adobe Employee ,
Dec 28, 2016

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Vinnov4: Have you tried following along with this tutorial or seeing the documentation?

Create and customize subtitles (tutorial with sample assets)

Work with captions in Premiere Pro (documentation)

Also, it always helps to know what OS you're using; I'm on Mac OS 10.10.5 and don't see these problems.

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Dec 28, 2016 0
Community Beginner ,
Dec 28, 2016

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@Stefan

Yes, I did a few projects with open captions using PP 2015.3 before. I'm on 10.11.6.

The captions do appear in my preview panel while editing, but when I view the exported file, no captions.

Also, I noticed that when I remove the black background, the text looks bad. But this is another issue, just thought it's worth mentioning here.

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Dec 28, 2016 0
Adobe Community Professional ,
Dec 28, 2016

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I have seen this too; windows.

Sometimes it works and most of the time it does not.

It also manages to disappear from the preview.

Or the caption window stays empty while it should be filled with text.

Have to restart Premiere.

Have resorted to old fashioned titles.

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Dec 28, 2016 2
Contributor ,
Feb 01, 2017

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I have submitted my bug report for this exact same issue.

Pending a fix, I have a workaround which is ok for occasional captions users, though not much cop if you need them all the time.

I have found that a direct export from PP works on the first attempt after a fresh launch of the app. IE, before exporting anything else, the captions work for an 'in-Premiere' export. AME queueing with captions is so hit and miss, I'm not bothering with it at all.

If anything else is exported first, then captions just don't work.

Does anyone else find the captions interface very unresponsive too? Adjusting justification and colours is quite torturous on my system.

System:

MacPro 5,1 3.33GHz 6-core

OSX 10.10.5

GTX 680 Mac edition (CUDA fully removed because, well, CUDA etc!)

48GB RAM

6G SSD startup/applications drive

RAID 5 media drives via eSATA

CC 2017 latest versions

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Feb 01, 2017 3
Explorer ,
Feb 02, 2017

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Dominic, I agree that the UI is really hard to work with. Especially those little "zone" boxes for positioning the text... they're only a few pixels wide and take way too much effort to click on. I've also had instances where changing one caption inadvertently alters the rest of them (in formatting)

With regards to your workaround, I appreciate you sharing it, but unfortunately it didn't work for me. I just cancelled my plans tonight and I'm resorting to those good old titles... At least they fixed the copy-paste crash in the titles panel in this last update! That was a nightmare.

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Feb 02, 2017 0
Community Beginner ,
Mar 06, 2017

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Particularly if you need to, let's say, change the font for a whole video. Clients shouldn't have to pay me for an hour to do that. This needs fixing!

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Mar 06, 2017 0