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Opening Essential Graphics Panel Causes Crash

Engaged ,
May 17, 2017

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Hi! Working on putting together demo of Essential Graphics Panel but every time I try to open it, it causes a crash. I tried reinstalling Premiere to no avail.

Running Windows 10 Home, Intel i5-6400 @ 2.7G, NVidia GeForce GTX 960 4G VRAM


From Event Viewer --
Faulting application name: Adobe Premiere Pro.exe, version: 11.1.0.222, time stamp: 0x58ecca37

Faulting module name: dvaworkspace.dll, version: 11.1.0.222, time stamp: 0x58ec91f0

Exception code: 0xc000041d

Fault offset: 0x00000000000abe4a

Faulting process id: 0x2868

Faulting application start time: 0x01d2ce95a657686c

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaworkspace.dll

Report Id: 93f268b3-489a-4699-bebf-90e60e51d6fd

Faulting package full name:

Faulting package-relative application ID:

TOPICS
Crash, User interface or workspaces

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Opening Essential Graphics Panel Causes Crash

Engaged ,
May 17, 2017

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Hi! Working on putting together demo of Essential Graphics Panel but every time I try to open it, it causes a crash. I tried reinstalling Premiere to no avail.

Running Windows 10 Home, Intel i5-6400 @ 2.7G, NVidia GeForce GTX 960 4G VRAM


From Event Viewer --
Faulting application name: Adobe Premiere Pro.exe, version: 11.1.0.222, time stamp: 0x58ecca37

Faulting module name: dvaworkspace.dll, version: 11.1.0.222, time stamp: 0x58ec91f0

Exception code: 0xc000041d

Fault offset: 0x00000000000abe4a

Faulting process id: 0x2868

Faulting application start time: 0x01d2ce95a657686c

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaworkspace.dll

Report Id: 93f268b3-489a-4699-bebf-90e60e51d6fd

Faulting package full name:

Faulting package-relative application ID:

TOPICS
Crash, User interface or workspaces

Views

13.7K

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May 17, 2017 0
Participant ,
Apr 11, 2018

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I'm having this issue in CC 2018, Mac OS 10.11.6.  Created template in After Effects CC 2018, but in PP when I try to open Essential Graphics panel application crashes.

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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Not a permanent fix, but a quick work around is too disable GPU acceleration and to use software only, this tends to limit the amount of crashes you get when using essential graphics. If you're on a windows machine try installing legacy drivers for your GPU, if you're on Mac, avoid using metal acceleration, Open CL is slower but more stable, software only is even slower but even more stable.

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Apr 11, 2018 0
Participant ,
Apr 11, 2018

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on a Mac.  Nope, none of that helped but thanks anyway.  Tried a new project as well as an updated one, crashes every time essential graphics panel tries to open.   Was on chat support earlier and I was able to open once but the next time I tried it crashed and crashes ever since.  Will try support again tomorrow. 

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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Have you tried opening the same project on a different machine and replicate the error? If not, it could be a render/cache issue. Try deleting all your renders, and clear project cache, and see if that helps. Also avoid using overly intricate titles/shapes, its better to work on those in After Effects / Illustrator and bringing them as high res PNGs (importing PSDs is still glitchy so stick to PNGs, GIFs and JPEGs, hopefully this will reduce the amount of headaches this is probably giving you.

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Apr 11, 2018 0
Participant ,
Apr 12, 2018

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Thanks again but for anyone else reading this thread none of this helps.  PP crashes as soon as I open Essential Graphics panel so no options to dumb it down.  Not being able to link templates from AE is a non starter issue.  Media cache has been cleared, no renders involved.  

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Apr 12, 2018 0
Adobe Employee ,
Apr 12, 2018

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Hi Marcial,

Try the steps below and check if it helps.

1. Open Premiere Pro.

2. Create a new project.

3. Go to Windows menu in Premiere Pro>Workspace and deselect "Import workspace from Projects" option.

4. Then in the same menu select reset workspace to saved layout (The workspace you use).

5. Close Premiere open your old project and check.

//Vinay

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Apr 12, 2018 1
Participant ,
Apr 13, 2018

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After literally days working on this with multiple tech support agents, problem solved.  It was a corruption in typekit fonts/syncing issue.  Deleting fonts and re-linking fixes.   

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Apr 13, 2018 2
Community Beginner ,
Jul 07, 2018

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I'm having this same issue. How did you go about deleting your fonts? And then how did you get them back?

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Jul 07, 2018 0
New Here ,
Jul 10, 2018

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I'm having the same problem. How did you delete fonts and relinked?

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Jul 10, 2018 0
Community Beginner ,
Jul 10, 2018

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I finally just upgraded to the latest version of Premiere Pro which solved the problem. However many clips don't relink when upgrading to Premiere Pro 12.1 which I had previously done but then went back to 12.0 because of the relinking issue. So now the essential graphics doesn't crash but I have to deal with the other issues. Thanks Premiere Pro for never thinking about the fact that some projects are never completely done with.

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Jul 10, 2018 0
Community Beginner ,
Oct 21, 2018

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So I had the same problem which started yesterday and I decided to delete everything I had done in the last 2 days until I found the problem and apparently it was a .mogrt file that I had imported that was the cause.

It was the BOXD 4K lower thirds and I think it might be due to something with the files but it fixed my problem and now Premiere Pro is working like a charm again.

Maybe you should try and go through any recent imports and changes and you might find that the problem is actually something really simple.

Hope this helps

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Oct 21, 2018 1
New Here ,
Nov 06, 2018

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Hey Sammy,

I think I'm experiencing the same exact problem you had. I downloaded a lower third and now every time I open up the 'Essential Graphics' tab, my Premiere crashes.

How did you delete the file? I'm having trouble locating them.

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Nov 06, 2018 3
New Here ,
Nov 18, 2018

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I have exactly the same problem, please adobe give us some answer

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Nov 18, 2018 0
New Here ,
Oct 24, 2018

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With a clue of Typekit is corrupted, here is how I fix the bug :

1. Create a new project, reset workspace to default ( choose one from Editing/Assembly that does not have Essential Graphics panel in it ).

2. Click the Type Tool and write something in.

3. You can now open Essential Graphics panel without worry about crashing to desktop again.

Hope this helps.

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Oct 24, 2018 1
New Here ,
Nov 18, 2018

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I figured out a solution [for me]. My issue started after I installed a new graphic template. If this is the cause you have to open your preferences >> Media Cache >> & under Media Cache Database click "Browse" and it will show premiere folder with your loaded templates, I simply deleted the last/corrupt file & premiere stopped crashing. If this doesn't work I advise you back-track & find the cause of your crash. Good Luck!

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Nov 18, 2018 1
New Here ,
Nov 18, 2018

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Oh my God, that is what happened to me, unfortunately i delete the motion graphic at windows explorer

i tired to uninstall and install again the premier pro 2018 but it did not work, where should i do to fix the folder that i deleted, please kindly give me a hint

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Nov 18, 2018 0
Explorer ,
Jun 01, 2019

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Hi

Thanks for info. After I press 'Browse' it took me to the rood directory of C, D.

Can you guide where are the "premiere folder with your loaded templates" located ?

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Jun 01, 2019 0
Sylker LATEST
New Here ,
Oct 19, 2020

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There's no need to press the Browse button. The folder location is shown under the Media Cache Database title. You have reach that address mannualy or just use the Go to Folder command in Finder Go menu.

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Oct 19, 2020 0