Payment not being authorized

New Here ,
Jan 13, 2021

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have been trying to purchase a Creative Cloud Premiere Pro  subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work. I've attempted to call my bank. They aren't blocking the transaction, I've also tried different cards. I have even tried PayPal. Upon further research I noticed that other people are having an issue. Hopefully there is something someone could do to fix this as I would love to continue using this software. You guys are loosing out on a lot of money. I've seen so many comments on this

 

You'd think it be easier to spend money!

 

Please help.

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Most Valuable Participant ,
Jan 13, 2021

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>something someone could do to fix this

 

Sorry... not here... this is a public forum with other users... only Adobe can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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