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Pc freezing when exporting a video in Premiere pro

New Here ,
Jun 29, 2020

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First off, this account here doesn't own any adobe products, This account is used to Communicate on this website, I have a school account that has premiere pro.

I have had  premiere pro for a while and I have came across an issue that i am unable to Solve. About a week ago, everytime i try and export footage from premiere pro, my pc will freeze, i can't do anything with my mouse of keyboard which leaves me the only option to turn the pc off at the tower. I have tried to solve this issue by reinstalling premiere, updating to 2019 because i was using the 2018 version before, clearing media cache. transfering my project into a new project and new timeline/sequence, using media encoder, scanning my pc, doing a memory diagnostic (because i got an extra 16 gigs of ram recently), removing acouple of effects and clips, putting my output destination to another drive.
i only managed to export my project once after many fail attempts, but when i wanted to export it again after tweaking with it my pc kept freezing. Its kinda like a rando thing. its like a 1 in 100 chance of the video exporting idk. I am desparate for a solution because i may be getting a job for a youtuber and i can't have this problem.
please help me find a solution
here are my pc specs
amd ryzen 5

2600 radeon rx580

32 gigs of ram

Corsair VS 550 Psu

Topics

Crash, Error or problem, Export, Freeze or hang, Hardware or GPU, Performance

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Pc freezing when exporting a video in Premiere pro

New Here ,
Jun 29, 2020

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First off, this account here doesn't own any adobe products, This account is used to Communicate on this website, I have a school account that has premiere pro.

I have had  premiere pro for a while and I have came across an issue that i am unable to Solve. About a week ago, everytime i try and export footage from premiere pro, my pc will freeze, i can't do anything with my mouse of keyboard which leaves me the only option to turn the pc off at the tower. I have tried to solve this issue by reinstalling premiere, updating to 2019 because i was using the 2018 version before, clearing media cache. transfering my project into a new project and new timeline/sequence, using media encoder, scanning my pc, doing a memory diagnostic (because i got an extra 16 gigs of ram recently), removing acouple of effects and clips, putting my output destination to another drive.
i only managed to export my project once after many fail attempts, but when i wanted to export it again after tweaking with it my pc kept freezing. Its kinda like a rando thing. its like a 1 in 100 chance of the video exporting idk. I am desparate for a solution because i may be getting a job for a youtuber and i can't have this problem.
please help me find a solution
here are my pc specs
amd ryzen 5

2600 radeon rx580

32 gigs of ram

Corsair VS 550 Psu

Topics

Crash, Error or problem, Export, Freeze or hang, Hardware or GPU, Performance

Views

145

Likes

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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Does it happen both with direct export and export through the AME queue?

Does it happen both with and without GPU accleration?

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Jun 29, 2020 0
New Here ,
Jun 29, 2020

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Thanks for getting back to me, Not sure what you meraning by rolling back my graphics driver, resetting my preferences and workspace didnt work although my pc froze at 99% when i resetted my preferences.
my pc does freeze through media encoder and with gpu acceleration on and off.

are there any other solutions?

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Jun 29, 2020 0
New Here ,
Jun 29, 2020

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ok so i tried the driver thing. i got a driver thats good fort video editing but that didnt solve the issue

what would be next?

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 30, 2020

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Does it freeze with direct export, too?

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Jun 30, 2020 0
New Here ,
Jul 01, 2020

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yes, and now my pc also freezes on playback? what do i do?

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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Rolling back the graphics driver means installing an older driver for your graphics card in place of the existing one.

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Jul 02, 2020 0
New Here ,
Jul 02, 2020

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ah yes i should have told you i worked out that one. 

I installed a different driver which says its a driver suitable for editing.

its a radeon pro software for enterprise

the revision number is 20.Q2.1

that didnt solve my issue
apparently it might be my ram. i got an extra stick of  16 gigs and after that my prmiere has been freezing my pc.
so i may have a faulty ram stick, im gonna pull it out and check

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Jul 02, 2020 0