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Photo help

New Here ,
May 13, 2021 May 13, 2021

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Hi everyone!  I have created a video in premier before using audio and photos...however, the photos I'm trying to use aren't working this time.  I can import them into the project pane, and when I double click on them, they show in the source pane, but when I move them to my timeline, it just shows black and the photo does not show.  Can anyone help me with this?  Thank you!

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi there,

 

Sorry about the poor experience. Have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's working properly?

 

Thanks,

Sumeet

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Community Expert ,
May 13, 2021 May 13, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Expert ,
May 13, 2021 May 13, 2021

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If that doesn't work, try opening the photos in Photoshop and resaving them as psd files.  Then import into Premiere Pro.

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Community Expert ,
May 13, 2021 May 13, 2021

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Hello default6pakq0qih29o
las fotos son demasiado grandes, debes escalarlas en Photoshop y reimportarlas, asi tienen un tamano ypeso mas ligero.

saludos

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