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Picture turns black

Community Beginner ,
Aug 13, 2020

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When I try to view a clip it turns black.  When I stop running the clip it becomes a normal view.  I have tried clips that ran normally yesterday. I have possibly clicked on something that I shouldn't have but I can't imagine what it could have been. 

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Picture turns black

Community Beginner ,
Aug 13, 2020

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When I try to view a clip it turns black.  When I stop running the clip it becomes a normal view.  I have tried clips that ran normally yesterday. I have possibly clicked on something that I shouldn't have but I can't imagine what it could have been. 

Topics

Editing, Formats, How to

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34

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Most Valuable Participant ,
Aug 13, 2020

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Adobe Community Professional ,
Aug 13, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Adobe Community Professional ,
Aug 13, 2020

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embed.jpg

...so we dont have to download unknown files: we help you, you help us. Thanks! 

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Explorer ,
Aug 14, 2020

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I've just started getting this problem across 2 PCs. I've had many problems with Premiere this year, none have ever been my PCs fault. What is happening? Is the software just not fit for purpose anymore? 

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Apetch LATEST
Explorer ,
Aug 14, 2020

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Sorry, forgot to add that deleting the previews folder fixed it for me. I'll add that to the huge list of workarounds I currently have for Premiere to function. 

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