Playback choppy in Premiere Pro 2021 - latest version as at 21/6/2021

[gregmccarthy]

I have a new HP z book laptop (2 weeks old) with 32 meg of RAM, i7 processor running a Nvidia Quadro RTX 3000 card (latest driver installed). My video playback is choppy. I am pretty sure it was OK when I first got the laptop.I think this only started with the latest update of Prem Pro but I could be wrong. Any help would be appreciated.

[LinSims]

Let me move this to the Premeire Pro forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

[gregmccarthy]

Thank you. I did not relaise I had this on the wrong forum

[gregmccarthy]

Further my video footage is shot on Canon M50, Canon M6 mark ii, Canon 5D mark iii and Iphone 12 plus.

The video plays fine in windows media player.

[Carlos Ziade]

did you make sure that your playback resolution is set to full?

[gregmccarthy]

Yes I have.

If I export the video and play it back in windows media player it plays OK.

All the clips work fine in Premiere on my desk top which is 12 years old and running much older/less powerful Nvidia graphics card and slower processor.

[Peru Bob]

If you have nested audio:

https://community.adobe.com/t5/premiere-pro/pannels-freezing-with-nested-sequences/m-p/12079689#M349...

[Peru Bob]

If that's not it:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

[gregmccarthy]

I have just discovered that my Nvidia Driver is a Game Ready Driver and not a Studio Driver - do I need to install a Studio Driver. If so do you know how do I find it? Nvidia says you can toggle between the two but I assume that means you would need to have both installed and I am pretty sure I don't have the Studio Driver installed as the toggleswtich is not active in the GEFORCE Experince software.

[Richard van den Boogaard]

I mostly use the GeForce Experience drivers and they work just fine for me. But your system may react differently than mine, so why not give it a try...

[gregmccarthy]

I am using the Geforce Experience Driver but it is it is the Game Ready Driver and the Studio driver is not showing. Not sure how to find it.

[gregmccarthy]

Hi Guys probblem solved - a recent Windows 10 update had changed the power settings on the HP Laaptop - they have been reset and all is good. There was not enough power to drive the GPU.

[Michael Grenadier]

wow, that's a new one.  thanks for posting your solution, not enough people do.