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Playback Issues with Adobe Premiere Pro (13.1)

New Here ,
Apr 03, 2019

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I just updated to this version and now my old projects will not run playback.

The whole program is incredibly slow and takes roughly 45 seconds to a minute to even load a visual for what clip my header is over in the timeline. Just to reiterate, this was perfectly fine before this update.

Hey there Myer89,

I branched your thread out so we can assist you with your problem more easily. Hope that is OK.

just updated to this version and now my old projects will not run playback.

You might try the basic troubleshooting steps:

  1. Delete media cache.
  2. Reset Preferences.

Another fix you can try:

  1. Create a new project
  2. Import the previous project into the new project
  3. Reconnect media if necessary

You can also roll back to an earlier version with a previous version's project file:

  1. Install the previous version of Premiere Pro.
  2. Note that you will have to roll back with a FCP XML file. For that file, choose: File > Export > FCP XML.
  3. Open this file using the previous version.

Recreating the default contents of the Premiere Pro Documents folder can help. Do so by performing the following steps:

  1. Close Premiere Pro
  2. Go to the following location on your computer:
    1. On Windows, choose: C:\Users\UserName\Documents\Adobe\Premiere Pro\
    2. In macOS, choose: Documents > Adobe > Premiere Pro
  3. Rename the 11.0 folder to Old_11.0
  4. Launch Premiere Pro
  5. Open the project

I hope these comments will help you get going again.

Probably not helpful at this point to says the following, but something that may help you in the future:

It's an old editor's rule of thumb to avoid updating the software when you're in the middle of a project, especially if it's a large or somewhat complex one. Stay with the current version until the project is complete.

Sorry if you've not been aware of that one.

Thank You,
Kevin

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Playback Issues with Adobe Premiere Pro (13.1)

New Here ,
Apr 03, 2019

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I just updated to this version and now my old projects will not run playback.

The whole program is incredibly slow and takes roughly 45 seconds to a minute to even load a visual for what clip my header is over in the timeline. Just to reiterate, this was perfectly fine before this update.

Hey there Myer89,

I branched your thread out so we can assist you with your problem more easily. Hope that is OK.

just updated to this version and now my old projects will not run playback.

You might try the basic troubleshooting steps:

  1. Delete media cache.
  2. Reset Preferences.

Another fix you can try:

  1. Create a new project
  2. Import the previous project into the new project
  3. Reconnect media if necessary

You can also roll back to an earlier version with a previous version's project file:

  1. Install the previous version of Premiere Pro.
  2. Note that you will have to roll back with a FCP XML file. For that file, choose: File > Export > FCP XML.
  3. Open this file using the previous version.

Recreating the default contents of the Premiere Pro Documents folder can help. Do so by performing the following steps:

  1. Close Premiere Pro
  2. Go to the following location on your computer:
    1. On Windows, choose: C:\Users\UserName\Documents\Adobe\Premiere Pro\
    2. In macOS, choose: Documents > Adobe > Premiere Pro
  3. Rename the 11.0 folder to Old_11.0
  4. Launch Premiere Pro
  5. Open the project

I hope these comments will help you get going again.

Probably not helpful at this point to says the following, but something that may help you in the future:

It's an old editor's rule of thumb to avoid updating the software when you're in the middle of a project, especially if it's a large or somewhat complex one. Stay with the current version until the project is complete.

Sorry if you've not been aware of that one.

Thank You,
Kevin

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Apr 03, 2019 1
Adobe Employee ,
Apr 03, 2019

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Hey there Myer89,

I branched your thread out so we can assist you with your problem more easily. Hope that is OK.

just updated to this version and now my old projects will not run playback.

You might try the basic troubleshooting steps:

  1. Delete media cache.
  2. Reset Preferences.

Another fix you can try:

  1. Create a new project
  2. Import the previous project into the new project
  3. Reconnect media if necessary

You can also roll back to an earlier version with a previous version's project file:

  1. Install the previous version of Premiere Pro.
  2. Note that you will have to roll back with a FCP XML file. For that file, choose: File > Export > FCP XML.
  3. Open this file using the previous version.

Recreating the default contents of the Premiere Pro Documents folder can help. Do so by performing the following steps:

  1. Close Premiere Pro
  2. Go to the following location on your computer:
    1. On Windows, choose: C:\Users\UserName\Documents\Adobe\Premiere Pro\
    2. In macOS, choose: Documents > Adobe > Premiere Pro
  3. Rename the 11.0 folder to Old_11.0
  4. Launch Premiere Pro
  5. Open the project

I hope these comments will help you get going again.

Probably not helpful at this point to says the following, but something that may help you in the future:

It's an old editor's rule of thumb to avoid updating the software when you're in the middle of a project, especially if it's a large or somewhat complex one. Stay with the current version until the project is complete.

Sorry if you've not been aware of that one.

Thank You,
Kevin

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Apr 03, 2019 2
New Here ,
Apr 23, 2019

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Hi !

me too ..

I had to roll back to previous premiere pro version .

Running under windows 10 pro

and couldn t wait for my administrator to clean my cache ..

the latest version wasn t playing video (play back)

Hope you ll fix it ...

thank you

best regards

anne

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Apr 23, 2019 0
Adobe Employee ,
Jul 08, 2019

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This user has not returned in 90 days. Please use my post with its troubleshooting steps and/or the helpful replies of others until the OP returns with any results.

Thanks,
Kevin

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Jul 08, 2019 0
Explorer ,
Apr 09, 2019

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I'm also having same issue

I also suspected HDD as system looks idle as if it's waiting for something.

I followed Kevin's tips and it did the trick. Cache and preferences . Fingers crossed.

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Apr 09, 2019 2
Community Beginner ,
Apr 10, 2019

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Cache cleaning fixed it for me.

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Apr 10, 2019 2
New Here ,
Apr 10, 2019

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yeah its just an update bug

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Apr 10, 2019 2
Community Beginner ,
Apr 11, 2019

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I've had the same problem mid-way through a production. Rolled back to 13.0.3 and it's all good.

Unfortunately lost some edits as I didn't know about the project downgrader...

When will it be fixed Adobe? I like the look of the new features but waste of time upgrading at the moment.

Running on Surface Book 2 with 16GB RAM, GTX 1060

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Apr 11, 2019 1
y88cdw LATEST
Participant ,
Nov 14, 2019

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After nearly 2 years, maybe several users and Adobe dev would be interested that I've found what caused not only playback error and crash, but also general computer slowdown: Realtek audio drivers. Uninstall, reboot. Computer back to normal.

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Nov 14, 2019 0