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Please help: "unable to create image buffer" error

Community Beginner ,
May 26, 2018

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While editing I keep getting an error saying "unable to create image buffer" shortly followed by the program freezing or crashing (or my display driver crashing).

I'm editing .mov files imported via the media browser shot on a Canon t5. I faced the same problem when editing MXF files from a Canon XF100 a few weeks ago.

I've been trying to solve this problem for weeks to no avail. The only workaround I have is to edit quickly in sessions and save frequently before the program freezes again. Sometimes I think it's a pc problem and that I should install more RAM, but this wasn't an issue several months ago.

Windows: Version 12.1.1 (Build 10)

Mercury Playback Engine GPU Acceleration (CUDA) enabled

ERROR MESSAGES

error message.JPG

error message 2.JPG

PC INFO

pc info.JPG

INSTALLED MEMORY

system 2.png

system 3.JPG

CLIP PROPERTIES

clip properties.png

PREMIERE IS IDLE

p 1.png

WORKING & ERROR OCCURS

p 2.png

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Please help: "unable to create image buffer" error

Community Beginner ,
May 26, 2018

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While editing I keep getting an error saying "unable to create image buffer" shortly followed by the program freezing or crashing (or my display driver crashing).

I'm editing .mov files imported via the media browser shot on a Canon t5. I faced the same problem when editing MXF files from a Canon XF100 a few weeks ago.

I've been trying to solve this problem for weeks to no avail. The only workaround I have is to edit quickly in sessions and save frequently before the program freezes again. Sometimes I think it's a pc problem and that I should install more RAM, but this wasn't an issue several months ago.

Windows: Version 12.1.1 (Build 10)

Mercury Playback Engine GPU Acceleration (CUDA) enabled

ERROR MESSAGES

error message.JPG

error message 2.JPG

PC INFO

pc info.JPG

INSTALLED MEMORY

system 2.png

system 3.JPG

CLIP PROPERTIES

clip properties.png

PREMIERE IS IDLE

p 1.png

WORKING & ERROR OCCURS

p 2.png

Views

11.7K

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May 26, 2018 4
New Here ,
Dec 29, 2018

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I'm on Win 10 64, on a Ryzen 7 1800x with 16GB DDR 4 3200 with a Radeon Pro WX 5100 (8GB), OS on M.2 970 EVO + footage on 830 EVO (not used for other tasks). It's been weeks and can't figure this out. I get this same error. Upset is the least I can say.

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Dec 29, 2018 1
Explorer ,
Sep 29, 2019

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Same here! After working on a project for a while, I keep getting this error. This could be a RAM-related issue. If I don't close PP immediatley after getting this error message, my computer crashes and when booting up again, it says "Overclocking has failed". I have no issues with my computer whatsoever, only in PP.

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Sep 29, 2019 2
Community Beginner ,
Oct 07, 2019

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Still having this issue, would be nice if Adobe could actually do something about it. I can barely get any work done. I'm so close to cancelling CC.

We shouldn't have to roll back graphics drivers that other programs rely on, constantly re-install, re-install windows, or run a special cleaner every time Adobe messes up. This is getting ridiculous. Adobe seems to know these problems but doesn't integrate fixes into the actual installation or CC app.

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Oct 07, 2019 0
New Here ,
Mar 28, 2020

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Same problem here, after working on a project for a while i get this error on bottom right side of the screen too. Anyone know how fix this?

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Mar 28, 2020 0
New Here ,
Mar 28, 2020

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Same problem here, after working on a project for a while i get this error on bottom right side of the screen too. Anyone know how fix this?

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Mar 28, 2020 0
Community Beginner ,
Apr 07, 2020

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I am having this problem. I replaced an SSD, M2 card, and internal hard drive this past weekend, all just storage drives, just got larger drives. Now, when editing in Premiere, my project is having this same problem. All of the RAM is getting eaten up, and I'm getting this error message. Then the program crashes. I may have upgraded Premiere recently, too. I guess I could try rolling it back and see if that helps...

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Apr 07, 2020 0
Community Beginner ,
Apr 20, 2020

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I think I figured out what was screwing up my system. When I replaced the old M2 card with a new one, it reset Windows to have no paging file (using drive space to backup RAM usage, i.e. virtual RAM). So, I had to go into Windows to reset the paging file. No issues since then. If you started having an issue with RAM after replacing a drive, this could be the problem. Hope this helps others that may be having trouble. 

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Apr 20, 2020 0
New Here ,
Jul 27, 2020

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Having the same problem too 😞 I recently upgraded my RAM (Added another 8GB) and now my premiere keeps on crashing after 'unable to create image buffer'. Can this be a RAM problem?

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Jul 27, 2020 0
Community Beginner ,
Jul 27, 2020

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I'm almost certain that wasn't the issue for be but that is interesting thinking (my RAM is matched and hasn't been changed in a while).

If your RAM isn't matched (same speed, same brand, same product line) you should make sure that you have xmp profiles disabled in bios settings, usually under memory or RAM settings.

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Jul 27, 2020 0
New Here ,
Jul 30, 2020

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Mine keeps crashing as well... Are you happening to be using Proxies as a workaround? I tried that but it didn't seem to make a difference.

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Jul 30, 2020 0
Community Beginner ,
Aug 20, 2020

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I'm having 'premiere unable to create image buffer' messages and crashes. Any latest tips on how to solve this?

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Aug 20, 2020 0
New Here ,
Aug 21, 2020

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I tried to remove all the plug-ins and MORGT files on my premiere then restarted it. This works fine with me. I just re-installed the few ones that I need. 

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Aug 21, 2020 1
Community Beginner ,
Aug 28, 2020

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Thaks, I was running NEAT on 360 files, like you, by trimming the fat - it helped!

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Aug 28, 2020 0