Please help: "unable to create image buffer" error

Community Beginner ,
May 26, 2018 May 26, 2018

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While editing I keep getting an error saying "unable to create image buffer" shortly followed by the program freezing or crashing (or my display driver crashing).

I'm editing .mov files imported via the media browser shot on a Canon t5. I faced the same problem when editing MXF files from a Canon XF100 a few weeks ago.

I've been trying to solve this problem for weeks to no avail. The only workaround I have is to edit quickly in sessions and save frequently before the program freezes again. Sometimes I think it's a pc problem and that I should install more RAM, but this wasn't an issue several months ago.

Windows: Version 12.1.1 (Build 10)

Mercury Playback Engine GPU Acceleration (CUDA) enabled

ERROR MESSAGES

error message.JPG

error message 2.JPG

PC INFO

pc info.JPG

INSTALLED MEMORY

system 2.png

system 3.JPG

CLIP PROPERTIES

clip properties.png

PREMIERE IS IDLE

p 1.png

WORKING & ERROR OCCURS

p 2.png

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New Here ,
Dec 29, 2018 Dec 29, 2018

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I'm on Win 10 64, on a Ryzen 7 1800x with 16GB DDR 4 3200 with a Radeon Pro WX 5100 (8GB), OS on M.2 970 EVO + footage on 830 EVO (not used for other tasks). It's been weeks and can't figure this out. I get this same error. Upset is the least I can say.

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Explorer ,
Sep 29, 2019 Sep 29, 2019

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Same here! After working on a project for a while, I keep getting this error. This could be a RAM-related issue. If I don't close PP immediatley after getting this error message, my computer crashes and when booting up again, it says "Overclocking has failed". I have no issues with my computer whatsoever, only in PP.

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Community Beginner ,
Oct 07, 2019 Oct 07, 2019

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Still having this issue, would be nice if Adobe could actually do something about it. I can barely get any work done. I'm so close to cancelling CC.

We shouldn't have to roll back graphics drivers that other programs rely on, constantly re-install, re-install windows, or run a special cleaner every time Adobe messes up. This is getting ridiculous. Adobe seems to know these problems but doesn't integrate fixes into the actual installation or CC app.

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New Here ,
Mar 28, 2020 Mar 28, 2020

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Same problem here, after working on a project for a while i get this error on bottom right side of the screen too. Anyone know how fix this?

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New Here ,
Mar 28, 2020 Mar 28, 2020

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Same problem here, after working on a project for a while i get this error on bottom right side of the screen too. Anyone know how fix this?

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Community Beginner ,
Apr 07, 2020 Apr 07, 2020

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I am having this problem. I replaced an SSD, M2 card, and internal hard drive this past weekend, all just storage drives, just got larger drives. Now, when editing in Premiere, my project is having this same problem. All of the RAM is getting eaten up, and I'm getting this error message. Then the program crashes. I may have upgraded Premiere recently, too. I guess I could try rolling it back and see if that helps...

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Community Beginner ,
Apr 20, 2020 Apr 20, 2020

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I think I figured out what was screwing up my system. When I replaced the old M2 card with a new one, it reset Windows to have no paging file (using drive space to backup RAM usage, i.e. virtual RAM). So, I had to go into Windows to reset the paging file. No issues since then. If you started having an issue with RAM after replacing a drive, this could be the problem. Hope this helps others that may be having trouble. 

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New Here ,
Jul 27, 2020 Jul 27, 2020

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Having the same problem too 😞 I recently upgraded my RAM (Added another 8GB) and now my premiere keeps on crashing after 'unable to create image buffer'. Can this be a RAM problem?

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Community Beginner ,
Jul 27, 2020 Jul 27, 2020

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I'm almost certain that wasn't the issue for be but that is interesting thinking (my RAM is matched and hasn't been changed in a while).

If your RAM isn't matched (same speed, same brand, same product line) you should make sure that you have xmp profiles disabled in bios settings, usually under memory or RAM settings.

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New Here ,
Jul 30, 2020 Jul 30, 2020

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Mine keeps crashing as well... Are you happening to be using Proxies as a workaround? I tried that but it didn't seem to make a difference.

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Community Beginner ,
Aug 20, 2020 Aug 20, 2020

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I'm having 'premiere unable to create image buffer' messages and crashes. Any latest tips on how to solve this?

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New Here ,
Aug 21, 2020 Aug 21, 2020

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I tried to remove all the plug-ins and MORGT files on my premiere then restarted it. This works fine with me. I just re-installed the few ones that I need. 

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Community Beginner ,
Aug 28, 2020 Aug 28, 2020

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Thaks, I was running NEAT on 360 files, like you, by trimming the fat - it helped!

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New Here ,
Sep 01, 2020 Sep 01, 2020

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Absolutely same issue here. It drives me crazy! 

Simple iPhone h.264 mp4 files and I'm not able to import it. 

It crahes my whole PC. NO OTHER APPLICATION IS ABLE TO DO THAT! CONGRATUALTIONS ADOBE!

Adobe, this is a shame! Get your job done!!!!

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Community Beginner ,
Sep 19, 2020 Sep 19, 2020

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Same problem here, on Dell XPS 15 (i7 10th gen with 64GB ram). Cannot understand what is it.

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Community Beginner ,
Sep 19, 2020 Sep 19, 2020

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Same here Alessandro, and I'm also on an identical XPS 15.
Looking through previous threads I can't find an answer anywhere and OP here was from 2 years ago with no answer from an Adobe rep, but all other threads just feature Adobe people referring back to this one ... what gives?

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New Here ,
Sep 20, 2020 Sep 20, 2020

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Hey there everyone,

 

So I went down the rabbit trail of un-installing, re-installing, optimizing graphics settings, etc. Turns out none of that works and, for me, it was a matter of not having enough RAM for the edits I was wanting to do.

 

The only solution that worked well for me, was to build a new computer with more efficient and larger sets of RAM. I know that's not much of an answer but that's where I am at with this whole process. Pretty upset that I had to front the cash for the build, but it's been working well.

 

If I were in your shoes I would try, upgrading your RAM, work with proxied footage, wait to implement transitions and graphics until later on in your editing workflow (in order to help alleviate your machines difficulty with high RAM usage.) Or sell your XPS-15 for another laptop/a desktop if that works well with your needs.

 

Sorry guys, if anyone else finds a better solution (much more cost effiecenet) I hope they'll post it on this thread. Best of luck.

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Community Beginner ,
Sep 20, 2020 Sep 20, 2020

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64Gb of RAM is insufficient? 

Thanks for the reply though, it's good to know what others have tried.
Personally I haven't seen it since I posted, as I cleared all my caches, previews, etc; started from scratch and I'm using proxies now on anything bigger than 1080p. 
TBH I didn't have the crashing that OP did, just a bunch of error messages ... so I can just ignore it, because I'm sure as hell not buying a new computer.

It sure would be nice if someone from Adobe looked at these threads though.

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New Here ,
Oct 06, 2020 Oct 06, 2020

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I just got myself a Dell XPS 15 and it is doing the same thing for me as well.

I hate how I spent so much money on the computer and it is doing this.

It has crashed on me +10 & more. 

The ram is 16gb, 512 GB SSD

Should I just upgrade the ram or should I just not even bother and get a different computer. 

Was thinking Macbook Pro 16' if it doesn't work out. 

Thank god for warranty

 

 

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Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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So, the only fix for this I found is to install MemReduct, run it and press on "Clean memory" everytime RAM usage percentage is high, but below around 90%, otherwise it will probably freeze.

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New Here ,
Feb 05, 2021 Feb 05, 2021

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Has anyone else tried this? I need to try it! Mine keeps doing the same thing and crashing 😞 I have an asus zenbook duo laptop and its literally brand new. So it has to be PP

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Strangely when I keep releasing memory I get a different error than the normal one.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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I have same this problem but Ram just 39% and i working in 2021

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New Here ,
Apr 16, 2021 Apr 16, 2021

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It is 2021 and I have the same problem. Seems like as if there is no fix since two years.

 

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