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please i need to help

New Here ,
Sep 15, 2020

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please i need to help
when i open an old file on premiere , always surprised by this message

 

aaaaaaaa.jpg

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Crash, Error or problem

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please i need to help

New Here ,
Sep 15, 2020

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please i need to help
when i open an old file on premiere , always surprised by this message

 

aaaaaaaa.jpg

TOPICS
Crash, Error or problem

Views

36

Likes

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Without anymore information, any suggestions would be guesses. 

 

First, make sure you're on the latest version of Premiere. Judging by the icon, you're at least on a very recent one, but still, check for any patches.

 

Second, instead of trying to open this .prproj, create a brand new project and import the project. This can often fix issues like what you're seeing.

 

And last, try clearing the preferences.

[Please use the "Reply" button under the FIRST POST to ensure replies sort properly.]

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Most Valuable Participant ,
Sep 15, 2020

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