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PLS Help meeee! premiere crash without any error .only freeze

New Here ,
Aug 10, 2020

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Hello guys, help me please...I have a big trouble, un gran problema. When i want to export my videos in h264 premiere crash and dont send me error, just freeze, and iu have to press ctrl alt supr to close it 😞 But when i choose the option avi dont crash... i dont know what to do please guys! Thank you so much!! Saludos desde Chile!! 🙂

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Crash, Error or problem, Hardware or GPU

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PLS Help meeee! premiere crash without any error .only freeze

New Here ,
Aug 10, 2020

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Hello guys, help me please...I have a big trouble, un gran problema. When i want to export my videos in h264 premiere crash and dont send me error, just freeze, and iu have to press ctrl alt supr to close it 😞 But when i choose the option avi dont crash... i dont know what to do please guys! Thank you so much!! Saludos desde Chile!! 🙂

Topics

Crash, Error or problem, Hardware or GPU

Views

37

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 11, 2020

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Hi GWAGHORNR,

 

Sorry for your issue with Premiere Pro.

Would you mind sharing your system specifications (CPU, GPU, RAM, OS) and details of the footage (frame rate, frame size, format/codec) you're using in the project? Also, please check if it's happening with all the projects or this particular one? In the meantime, try changing the renderer to Software Only and export: https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-...

Let us know how it goes.

 

Thanks,

Nishu

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