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Poor performance: Premiere Pro CC 2019 13.0 (Mac)

Explorer ,
Oct 19, 2018

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Two of my systems are the latest Mac Pro (3.0GHz 8-Core. 64GB of RAM. 2 AMD FirePro D700s with 6GB of GDDR5 VRAM). Another system has 128GB of RAM and the Titan Xp with 12GB of GPU VRAM. All of my GPUs support Apple Metal GPU acceleration.

The slowest system I have is my laptop and if the issue was only with my laptop, the lack of 4GB of GPU VRAM might be the issue, but it's a problem on all the system I own.

As far as I can see, the issue I'm experiencing is not related to the hardware, as they all meet or exceed the system requirements.

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Hardware or GPU, Performance

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Poor performance: Premiere Pro CC 2019 13.0 (Mac)

Explorer ,
Oct 19, 2018

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Two of my systems are the latest Mac Pro (3.0GHz 8-Core. 64GB of RAM. 2 AMD FirePro D700s with 6GB of GDDR5 VRAM). Another system has 128GB of RAM and the Titan Xp with 12GB of GPU VRAM. All of my GPUs support Apple Metal GPU acceleration.

The slowest system I have is my laptop and if the issue was only with my laptop, the lack of 4GB of GPU VRAM might be the issue, but it's a problem on all the system I own.

As far as I can see, the issue I'm experiencing is not related to the hardware, as they all meet or exceed the system requirements.

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Oct 19, 2018 1
Adobe Community Professional ,
Oct 19, 2018

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what about the Mac OSx ? should be 10.13 or Mojave 10.14

can you please confirm ?

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Oct 19, 2018 0
Explorer ,
Oct 19, 2018

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Should I power cycle as well?

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Oct 19, 2018 0
Explorer ,
Oct 19, 2018

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Yes. All of my systems are 10.13 or Mojave 10.14... I guess you missed my original post...

Screen Shot 2018-10-19 at 3.43.32 PM.png

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Oct 19, 2018 0
Adobe Community Professional ,
Oct 19, 2018

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oh really sorry for this I'm really trying my best at this time to help as many users as I can so im getting somehow lost between posts that im trying to answer as quickly as possible... excuse me!

Can you please try to switch between renderers - Open CL - Metal but avoid software only please

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Oct 19, 2018 0
Explorer ,
Oct 19, 2018

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Carlosz... I don't think you understand the nature of this issue and you are asking questions that make me think you are trying to "appear" helpful, but you aren't being helpful. I'm not trying to be rude, but your questions are elementary and I'm much further along.

In Premiere 2019, Open CL, CUDA, Metal and Software Only all take the same amount of time. Rendering in the timeline or exporting a file directly from Premiere or thru Media Encoder. Same issue. Extremely long render times.

On my slowest machine, a 1 hour video takes 45 hours in Premiere 2019 to render compared to 1 hour in Premiere 2018. My fastest machine, 15 hours in Premiere 2019 compared to 20 minutes in Premiere 2018.

Nothing is wrong with my hardware. All of my software and drivers are up to date. The problem is Premiere 2019 because Premiere 2018 works just fine.

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Oct 19, 2018 1
Adobe Community Professional ,
Oct 19, 2018

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thank you

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Oct 19, 2018 0
Adobe Employee ,
Oct 19, 2018

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Your Mojave Mac has an Nvidia card. As of this time, there are no working Nvidia drivers for Cuda in Mojave (macOS 10.14). Contact Nvidia for more information.

When you say CC2018 is working correctly, do you have that also installed on the Mojave Mac? Nvidia drivers will provide Cuda function in macOS 10.13 (High Sierra), but not 10.14.

To be clear, on our systems, we are finding nearly identical (or improved) export times on Mac systems using either 10.13 or 10.14 with other displays. The Nvidia discrepancy between the two OS versions, however, is a known issue.

Andy, Premiere Pro Team

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Oct 19, 2018 1
Explorer ,
Oct 19, 2018

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Yes. CC2018 is also installed on the Mojave Mac.

I've done some additional testing and here's some additional information...

The project file I was working on was a Team Project and the source media files were on an external HD connected via USB 3.0. The project was originally created in Premiere 12.1.2 (2018) and upgraded to a Premiere 13.0 (2019) project when I opened the project with Premiere 13.0.

I have tested creating a new project and team project in Premiere 12.1.2 and haven't seen any issues with I open in Premiere 13.0 with media that's on my local drive.

I don't have the external drive with the media I was having an issue with before, but my new working assumption is that it has something to do with creating a team project in 2018 with media on a USB 3.0 external drive. I'll be able to run more tests tomorrow.

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Oct 19, 2018 0
Explorer ,
Oct 22, 2018

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Ok. Further testing has revealed the following...

The issue is related to the combination of: Premiere Pro 13.0 (2019) / ExFat / Apple ProRes 422 Codec.

Premiere Pro 2019 -

I've used the same files, on the same drive in Premiere Pro 2018 without any issue, but when the same project is opened in Premiere Pro 2019, it gets really slow. I've created a new project in PP2019 and still have the issue with this same drive and same files.

ExFat -

When I move the files to a drive formatted Mac OS Extended (Journaled) , no problems. It works just fine. Even with the same project, same ProRes files. ExFat drive on a USB 3.0 or 2.0 bus, is slow. I'm going to test is on Thunderbolt and USB-C next.

Apple ProRes 422 Codec -

When I used the same project file and the same ExFat drive, but work on H264 files, no issues.

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Oct 22, 2018 3
New Here ,
Oct 31, 2018

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I switched from metal to openCL and render speed is back to normal.

Mac.png

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Oct 31, 2018 1
Explorer ,
Nov 06, 2018

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Screen+Shot+2018-10-19+at+10.59.25+AM.png

I have the same specs as this and also finding CC2019 unusable. Timeline playback is horrendously slow - a simple prores 422 clip with no effects applied can't even play at 1/8 resolution. When using cc2018 the same project will play perfectly smoothly at half resolution with luts, effects, titles, etc, applied. Renders also take 2.5x the time using 2019 compared to 2018.

Hope this gets fixed!!

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Nov 06, 2018 0
Adobe Employee ,
Nov 06, 2018

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I noticed your laptop is set up with an Nvidia GPU.      Mojave does not support CUDA at this time.

If you're rendering in software mode, it won't be as fast in many cases compared to rendering with GPU acceleration / CUDA.

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Nov 06, 2018 0
New Here ,
Dec 09, 2018

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Thaaaanks!

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Dec 09, 2018 0
New Here ,
Mar 01, 2019

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This fixed the problem for me as well. Was trying to cut prores files off of an exfat SSD on my 2017 Mac Book Pro in PP 2019 and it couldn't play back for more than 2 seconds without freezing or getting choppy. Formatted the drive to Mac OS Extended (journaled) and now it runs perfectly. Just as is did in PP 2018. The combination of prores, exfat, and PP 2019 is the issue.

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Mar 01, 2019 0
Explorer ,
Mar 05, 2019

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@b.johannes.bryan

Thank you for your tip. This has saved my ass.

OSX Mojave, CC2019 and ExFat don't like each other. Lesson learnt

I'm glad there's a work around for this until Adobe get it fixed

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Mar 05, 2019 0
Community Beginner ,
Nov 08, 2018

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Frustrated user here as well.  

I have high Sierra (10.13.6) and a late 2013 Mac Pro.    Rendering any one linked comp between premiere and after effects literally takes 10 minutes.     I've been trying to export a 9 minute video with multiple linked comps to ae and premiere keeps hanging on the export.    I've been troubleshooting this for hours and can't get it to work.

I want to go back to premiere 2018 to finish this project to hand off to the client although can't go backwards without re-creating everything which is about 28 hours of editing.  

I will not be creating any new projects in premiere 2019.   I knew it was a mistake to jump in this soon as it's always a headache to be an early adopter of an adobe software release with the mac os. 

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Nov 08, 2018 0
Adobe Employee ,
Nov 08, 2018

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Hi Filmguy,

Sorry to hear about this.

I have reproduced a recent bug where Dynamic Link can be slower in some cases with the newer release.  We are investigating and working on this issue internally.

Some users have reported better results when closing AE (not leaving it open).  

If you have further questions or would like some help let me know.


Wes Howell

Premiere Pro Team

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Nov 08, 2018 0
Community Beginner ,
Nov 08, 2018

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One of the things I tried was closing AE 2019 although, then the links stopped working completely and wouldn't render at all.   Also as stated, the project won't export at all, I just get the spinning ball and have to force quit.   Nothing I've tried works.   The only way it will export, is if I delete the linked comps.

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Nov 08, 2018 0
Adobe Employee ,
Nov 08, 2018

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Are you at a point where you can render the AE comps out to a high quality file?  Might be your best current workaround until we can get this sorted.

Are you able to share a test project that includes the AE comp with media?   Would only be used for testing / engineering purposes at Adobe.   


Wes

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Nov 08, 2018 0
New Here ,
Nov 16, 2018

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There is definitely a MAJOR issue with CC 2019.  It won't read ProRes off of an ExFat drive, at all. It shows up in the timeline, but it won't playback, as if the clip were an absurdly high bitrate or something that was crashing the system (but it's 720p ProRes LT).

2018 plays the exact same clip and timeline PERFECTLY.

Please fix this. For now, I'm switching back to 2018 because this is just unacceptable.

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Nov 16, 2018 1
Community Beginner ,
Nov 21, 2018

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Can verify. Took delivery of a project on 4 drives and none of the ProRes 422 HQ will play in the timeline under PPv. 13.0. After reading here about the ExFAT conflict I checked the drives and sure enough. Copied some media to an OSX formatted drive and it plays back smooth as butter. Would love to edit this film using the new color curve tools, but have to revert to v.12 to use any of the media since it would take me two days to re-transfer all the files.

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Nov 21, 2018 0
Community Beginner ,
Dec 04, 2018

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I thought I was going mad - my edits work fine on Windows, but on my MacBook Pro it's like working from tape again. Glad (well, not glad, but reassured) to know I'm not the only one with an issue...

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Dec 04, 2018 0
New Here ,
Nov 20, 2018

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I have the same problem on a 2014 mac-pro. Proress 422 LT files on a Exfat formatted drive OSX Mojave. PP CC 2019 is unusable, very slow timeline response. PP CC 2018 works just fine.

Please Fix ASAP! Thanks!

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Nov 20, 2018 1
New Here ,
Dec 09, 2018

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OMG Thank you so much for discussing this here and for doing the bug research. I went crazy for two days because my ProRes files didn´t playback in Premiere 2019. I already downconverted everything to ProResProxy because it always felt like a performance issue. But than again I played 4 ProResHQ videos in QTplayer without any issues.... I will reformat a fast drive to a mac drive and post the result.

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Dec 09, 2018 0
New Here ,
Dec 09, 2018

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So, yes. I shifted some files and reformatted my little speedy SSD to MAC format. Now it plays ProRes, and it plays ProResHQ HD in FullQuality with a lumetri on it.

On my old imac with a ´Mojave unsupported #pleasecontactNvidia# graphics card´, btw.

Greetings to Wes Howell. By reading about the issue, the precise description of the original post and the obvious experience of the author, it should have been clear that a standard answer is not enough.

and: thanks again to the nerds who researched until they found out.

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Dec 09, 2018 0
New Here ,
Dec 13, 2018

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Having this same exact issue. Running ProRes footage off of an Ex-Fat drive = huge render times. Transfer footage to non-Ex-Fat drive = normal render times.

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Dec 13, 2018 0
Adobe Employee ,
Dec 14, 2018

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Thanks for the continued info and feedback on this everyone.  Adobe engineering is investigating this issue to determine the root cause.


I will provide updates as they come available.

Wes

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Dec 14, 2018 0
Community Beginner ,
Feb 06, 2019

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Got some news about the issue? Literally daily checking for any updates

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Feb 06, 2019 0
Community Beginner ,
Feb 06, 2019

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I'm somewhat disappointed in Adobe as over this, to be honest. Total lack of acknowledging a fault. Every PP/OSX user I have worked with so far this year has the same problem, several didn't think to check and just thought it was their fault...

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Feb 06, 2019 0
Adobe Employee ,
Feb 06, 2019

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Hello all,

Adobe has been working on this issue internally. I am unable to promise a specific date for a fix but I can assure you that this is high on our radar and we are working to get a fix into your hands asap.

I will update this thread as more info comes available.

Wes

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Feb 06, 2019 0
Community Beginner ,
Feb 22, 2019

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hi,

PP has just been updated to 13.0.3

does the update fix the issues? thanks

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Feb 22, 2019 0
New Here ,
Feb 25, 2019

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It does not look like version 13.0.3 fixes this issue.

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Feb 25, 2019 0
Community Beginner ,
Feb 26, 2019

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Any updates????

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Feb 26, 2019 0
New Here ,
Mar 01, 2019

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Its still buggy and crashing like hell.

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Mar 01, 2019 0