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Poor performance

New Here ,
Oct 05, 2020

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Hi!

Please help!

I am new to Adobe Premiere Pro. I completed one video project without issue. I took a break from that task for about 10 days and returned to Adobe Premiere Pro to make a second video. It is behaving/responding completely differently. I cannot see the text I insert. I cannot see the graphic or video the text layer is on top of. When I play back a project is is jerky, lags and fails to play all portions. For example, it shows its playing over a certain title, and never actually shows that title. I have included a few screenshots of what I am working with. 

I have restarted my computer. I started with a new file in case the other was corrupt. I am not running any other programs except Premiere Pro, and I have uninstalled and reinstalled the program. I have even installed an earlier version. 

Any thoughts on what would cause this issue, especially from one project to the next?

Thank you!

 

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Poor performance

New Here ,
Oct 05, 2020

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Hi!

Please help!

I am new to Adobe Premiere Pro. I completed one video project without issue. I took a break from that task for about 10 days and returned to Adobe Premiere Pro to make a second video. It is behaving/responding completely differently. I cannot see the text I insert. I cannot see the graphic or video the text layer is on top of. When I play back a project is is jerky, lags and fails to play all portions. For example, it shows its playing over a certain title, and never actually shows that title. I have included a few screenshots of what I am working with. 

I have restarted my computer. I started with a new file in case the other was corrupt. I am not running any other programs except Premiere Pro, and I have uninstalled and reinstalled the program. I have even installed an earlier version. 

Any thoughts on what would cause this issue, especially from one project to the next?

Thank you!

 

TOPICS
Performance

Views

26

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Oct 05, 2020 0
Adobe Community Professional ,
Oct 05, 2020

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Oct 05, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 05, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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