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Poor playback with Canon C200 CRM format on Windows

Engaged ,
Apr 23, 2019

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Hey everyone,

Windows 10

GTX 1080

64GB RAM

6-Core e5-2630 V4 @ 2.2 ghZ

Hey guys.

My team came back from a shoot with the C200, they shot in CRM @4K/50fps and the playback in Premiere Pro CC18 + CC19 is just AWFUL.

We're talking 1fps on 1/16 Res. No finicky work possible, I'm lagging behind with this project now since a week because every workflow is being denied.

1.) I did proxies through Premiere Pro, Attached them and not a single one was in sync with the files, it was the same clips but it used completely different parts of said clips.

2.) I made proxies with Media Encoder, 10 hours later I had playable clips but I couldn't attach those as proxies because the audio channels didn't match, even though they did match.

3.) Installed Canon Cinema Raw Development and checked the playback: BUTTERY SMOOTH PLAYBACK! @ Full Res I had just a few dropped frames here and there.

What's going on with Premiere ?

Thanks

Jannick

Moderator note: please refrain from profanity on these forums. We have minors reading here. I changed your title to something more searchable.

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Poor playback with Canon C200 CRM format on Windows

Engaged ,
Apr 23, 2019

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Hey everyone,

Windows 10

GTX 1080

64GB RAM

6-Core e5-2630 V4 @ 2.2 ghZ

Hey guys.

My team came back from a shoot with the C200, they shot in CRM @4K/50fps and the playback in Premiere Pro CC18 + CC19 is just AWFUL.

We're talking 1fps on 1/16 Res. No finicky work possible, I'm lagging behind with this project now since a week because every workflow is being denied.

1.) I did proxies through Premiere Pro, Attached them and not a single one was in sync with the files, it was the same clips but it used completely different parts of said clips.

2.) I made proxies with Media Encoder, 10 hours later I had playable clips but I couldn't attach those as proxies because the audio channels didn't match, even though they did match.

3.) Installed Canon Cinema Raw Development and checked the playback: BUTTERY SMOOTH PLAYBACK! @ Full Res I had just a few dropped frames here and there.

What's going on with Premiere ?

Thanks

Jannick

Moderator note: please refrain from profanity on these forums. We have minors reading here. I changed your title to something more searchable.

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Engaged ,
Apr 29, 2019

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Really disappointed with Adobe's service.

After not receiving a single answer here I went through the hell of trying to reach customer service.

Finally I was in a chat with a call centre assistant. After explaining the situation and sharing the link to this post,

he asks me questions like "What format are you using?" Are you joking? U claim to have read the post and you literally ask me a question could be

answered by reading the TITLE of this post. After 1000 other questions like 'Why don't you just format it into another codec?" I gave up.

Clearly this person has no idea what Raw is or what a C200 is. Adobe's customer service is worryingly bad.

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Guide ,
Apr 29, 2019

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Hiya Moose, I'm an idiot, and just use an old version of adobe creative suite. So other people here know a lot more than me.

You said….

========

My team came back from a shoot with the C200, they shot in CRM @4K/50fps and the playback in Premiere Pro CC18 + CC19 is just AWFUL.

==========

I have no clue what c200 is. I also have no clue what CRM is.

Could you give more info about that, cause if I do a search on google or duckduckGo I have a feeling I'm gonna have to look at a million hits that have NOTHING to do with your camera or wrapper or codec, etc.

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Engaged ,
Apr 29, 2019

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I truly do appreciate your interest and input in helping me,

But I've googled my way through this and I only could find unanswered forum posts in this very forum unfortunately.

a C200 is a camera made by Canon.

.CRM is the Canon Raw format we have shot in.

Many thanks

Jannick

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Adobe Community Professional ,
Apr 29, 2019

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, I have a vauge memory of a rant post here in the forum and a YouTube video from a user that had a really powerful Windows computer but still couldn´t playback the crm files at a decent frame rate. I downloaded some sample files and got the same issues. I am on Windows and got the same problem. Totally unusable.

It seems to work on Mac but fails big time on Windows. For the time being it seems that DaVinci Resolve is the solution for Windows users with crm files. Download a trial and test.

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Guide ,
Apr 29, 2019

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moose. bummer.

I'm willing to put 2 seconds of stuff into resolve 15 on a laptop that is OK for scrubbing.  Not good for real editing, got other computer for that.

If you can dropbox or something.. like 1 or 2 seconds of original source, I'll report back and tell you what happens.

You can't just switch from adobe to resolve ( IMO) without going through the learning curve re: new UI and all that jazz. Took me a couple months at leisurely pace. So this is not a good solution if your project is dependent on delivery soon to someone.

sorry.

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Guide ,
Apr 29, 2019

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P.S. on win 10

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Adobe Employee ,
Apr 29, 2019

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WeAreMoose,

Sorry for the frustration here.

  • Really disappointed with Adobe's service.
  • I went through the hell of trying to reach customer service.
  • Finally I was in a chat with a call centre assistant. After explaining the situation and sharing the link to this post,

Sorry about that. It shouldn't be that difficult, so I apologize. The best way to contact 1-1 support via call and chat is here: Adobe Help Center

Did you contact us over the weekend? If so, you probably did not get our video queue. We are only open M-F 7AM to 7PM PST. Otherwise, you are only getting surface level support and not our video specialists. Sorry we couldn't help you then.

he asks me questions like "What format are you using?" Are you joking? U claim to have read the post and you literally ask me a question could be answered by reading the TITLE of this post.

Sorry, it's a format these baseline agents might not be familiar with.

After 1000 other questions like 'Why don't you just format it into another codec?" I gave up.

It is actually not a bad suggestion, that is, if your system is not up to spec. It appears yours is, though.

I have a few more questions for you:

  1. Have you tested with a brand new project?
  2. Does this work for you in a previous version of Premiere Pro?
  3. Are clips on a high speed media drive?

Noticed others seem to have little trouble with this format going back to 12.1.

I hope we can assist you. If you need your case escalated for call/chat, please PM me.

Thanks,

Kevin

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Adobe Employee ,
Apr 29, 2019

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Please also trying installing version 12.x and see if you get better results. I checked the bug database and I am checking out a hunch.

Thanks,

Kevin

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Engaged ,
Apr 30, 2019

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Hi everyone,

My genuine thanks for the replies.

Kevin-Monahan​:

  1. Have you tested with a brand new project? - I have indeed and it's the same.
  2. Does this work for you in a previous version of Premiere Pro? - I have been testing it in CC18 and in CC19, same result.
  3. Are clips on a high speed media drive? - They are on an insanely fast 10Gbit server.

The project is Ppro V 12.1.2 at the moment, but CC19 is the same unfortunately.

The .CRM files make the entire edit so sluggish that my PC is freezing every time a .CRM clip is being played, like my mouse cursor freezes as well.

Never seen anything like it. Just want to stress that the same PC is playing back 6K RED RAW without flinching.

Thanks

Jannick

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Adobe Employee ,
Apr 30, 2019

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Hi Jannick,

I have a feeling it is related to your system. A final test I can ask of you is to move the media file off the server and test on a high speed drive that is local to your system. Any difference in performance?

If not, please log a case with them here. Escalate it to Tier 2 level if the Tier 1 video agent is not helping, just ask.

I can assist with that via PM, as well. Hope I can help.

Thanks,

Kevin

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Engaged ,
May 01, 2019

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Hi Kevin.

Thanks for your suggestions.

I can assure you that the server is not the problem. The same occurs when I drop in the clip from my internal NVME SSD.

I'd like to stress the fact that on the SAME SYSTEM the clips play back buttery smooth in Davinci Resolve and also in the Canon Cinema Raw Development

Software. I think that's enough proof to confidently say, it's not my system.

Thanks

Jannick

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Adobe Community Professional ,
May 02, 2019

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The same occurs when I drop in the clip from my internal NVME SSD.

I see the same issue here as well when playing back from a PCIe NVME SSD.

My specs:
HP Z440 Workstation

Win 10 Pro (1809)

Processor: Intel Xeon E5-1650v3 (6-core 3.5GHz)

RAM: 64 GB

Graphic: Nvidia Titan X (Pascal)

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Engaged ,
May 03, 2019

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Thanks for the backup Averdahl,

Our specs are very similar, and they are both really good.

It seems to be an issue with Premiere Pro on Windows.

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Engaged ,
May 08, 2019

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This problem still exists.

I'm yet to hear back. I now tried every way to get in contact with Adobe which has been recommended to me,

and I can once again confirm; an absolute nightmare. Yet to experience such an indifference towards customers who pay around 90 euros for a service

each month.

Thanks

Jannick

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Explorer ,
Jun 30, 2019

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try davinci those crm canon raw light are very fast in

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New Here ,
Jan 14, 2020

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Exact same issue 

I9 9980xe 

32gbs ram

2080ti 

NVME ssd

 

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Adobe Employee ,
Jun 11, 2019

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Jannick and others experiencing this frustrating issue,

We have verified this issue as a bug and are working on a fix.

My apologies for this anomaly.

Thanks,
Kevin

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New Here ,
Jul 01, 2019

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Has this been fixed yet please? When and how are you guys expecting to fix it? What was wrong with it? Thanks

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Adobe Employee ,
Jul 29, 2019

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David,

Has this been fixed yet please?

Sorry, no.

When and how are you guys expecting to fix it?

  • When: sorry, we never announce fix dates. It's against company policy. Soon, I hope, though.
  • How: I am not sure how it is done. We are in support and are not developers. I assume it is some computer code that needs to be redressed.

What was wrong with it?

Again, we are in support and have no idea about this. Sorry.

Thanks,
Kevin

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Engaged ,
Jul 29, 2019

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davida4659958

I've reported this weeks and weeks ago and after a very long and painful process I got this error confirmed by the Adobe staff,

But also Kevin said that it's going to take donkey's years to fix..

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Adobe Employee ,
Jul 29, 2019

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Hello,

I've reported this weeks and weeks ago and after a very long and painful process I got this error confirmed by the Adobe staff,

We are doing our best. Sorry the fix is not here yet.

But also Kevin said that it's going to take donkey's years to fix..

I don't believe I said that. Did I? I do have to ask for your patience, though, I'm afraid.
I would definitely look into transcoding these files for now.

Thanks,
Kevin

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Engaged ,
Aug 06, 2019

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Hi Kevin,


Sorry I didn't mean to put words in your mouth. This is not how you said it, you said it could take some time,

I took the liberty of translating this from "Business speech" to "common street slang", apologies, and thanks again.

Jannick

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New Here ,
Sep 20, 2019

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Any news please on this? Its nearly October and this was last discussed over 2 months ago.

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Adobe Employee ,
Sep 20, 2019

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Hi David A, sorry, the bug is still being worked on. I will continue to advocate for this issue. Please also check Canon support on this matter, if you have time. I will do the same.

Thank You,
Kevin Monahan

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New Here ,
Jan 14, 2020

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Anything??? It's January and I really need this to be fixed! Any work arounds?

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New Here ,
Aug 31, 2020

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Any news on this?  I just noticed that this thread started over a year ago.  My production dept just upgraded to a C300 miii and I am having an IMPOSSIBLE time trying to edit the Canon Cinema Raw files.  Files play back for about 8 seconds and then the sound drops out and stutters the rest of the way, even with Premiere set to 1/4 playback.  The transport controls are also VERY laggy, pressing play takes about 5 seconds to start playing.

 

i7 8700 3.7GHz 32GB Windows 10

 

Anything Adobe?????

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