Highlighted

PP CC 2018 Project Opens Empty

Community Beginner ,
Feb 07, 2018

Copy link to clipboard

Copied

When I open a 2017 project in 2018 the project opens completely empty.  I can still open the project normally in 2017 but when I open the project in 2018 after agreeing to convert the project the entire thing is empty.  No clips, sequences, nothing.  Anyone know how to work around this?

Thank you in advance.

Carlo

Views

10.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

PP CC 2018 Project Opens Empty

Community Beginner ,
Feb 07, 2018

Copy link to clipboard

Copied

When I open a 2017 project in 2018 the project opens completely empty.  I can still open the project normally in 2017 but when I open the project in 2018 after agreeing to convert the project the entire thing is empty.  No clips, sequences, nothing.  Anyone know how to work around this?

Thank you in advance.

Carlo

Views

10.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 07, 2018 0
Adobe Community Professional ,
Feb 08, 2018

Copy link to clipboard

Copied

Reset to saved layout: hit that a couple of times.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 08, 2018 1
Community Beginner ,
Feb 10, 2018

Copy link to clipboard

Copied

I tried the revert to saved layouts and nothing happened.  Just got an error in bottom right corner saying unknown workspace.  I also tried to import the entire project into a new project created in CC 2018 but nothing was imported.  Still had every panel empty.

Carlo

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 10, 2018 0
Adobe Employee ,
Feb 12, 2018

Copy link to clipboard

Copied

Hi Carlo,

Please follow the steps:

1. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\12.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 12.0

2. Rename the 12.0 folder to Old_12.0

3. Launch Premiere Pro, Create a new project(do not open Old projects)

4. In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

5. Open the old project & check the issue.

Let us know the status of the issue.

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2018 1
Community Beginner ,
Feb 12, 2018

Copy link to clipboard

Copied

Did all the steps listed above and the project still opens with all panels, empty.  No bins, clips, timelines.  Is a removal and re-install the next step?  We haven't seen this issue with our PC's at work.  I am only seeing this on my MBPro.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2018 1
Adobe Community Professional ,
Feb 12, 2018

Copy link to clipboard

Copied

Import the project instead of opening.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2018 0
Community Beginner ,
Feb 12, 2018

Copy link to clipboard

Copied

I tried that as well.  Still nothing unfortunately.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 12, 2018 0
Community Beginner ,
Feb 14, 2018

Copy link to clipboard

Copied

Screen Shot 2018-02-14 at 10.46.11 PM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 14, 2018 0
New Here ,
Mar 21, 2018

Copy link to clipboard

Copied

I have the same issue. I have several different files open blank, the files are completely empty. Resetting to saved layout has no effect as the filles open with no error and they are completely empty. Any advice on helping resolve this would be great thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 21, 2018 0
Adobe Employee ,
Mar 22, 2018

Copy link to clipboard

Copied

Hi laurie__a,

Sorry for the issue. Have you tried to rename Adobe folder in Documents? Please share a screenshot of Premiere Pro workspace.

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 22, 2018 0
Adobe Employee ,
Mar 22, 2018

Copy link to clipboard

Copied

Hi giotron,

Sorry for the delay in response. Double-click on the red error message button in the right bottom corner of Premiere Pro workspace in the screenshot you shared & share the error message with us.

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 22, 2018 0
New Here ,
Mar 25, 2018

Copy link to clipboard

Copied

Hi Vidya

Here is a screen shot of one of the files. There are several cases of this happening.

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 25, 2018 0
New Here ,
Mar 27, 2018

Copy link to clipboard

Copied

I had a similar problem and those solved it.

Do you know what cause this. In my case, when I opened my project is was just a blank dark grey screen and I couldn't do anything. Always had to force quit.

Thanks Vidya.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 27, 2018 0
Adobe Employee ,
Mar 27, 2018

Copy link to clipboard

Copied

Hi laurie__a,

Thanks for sharing the screenshot. It seems like the preferences are corrupted. Please follow the steps mentioned above & let us know the status.

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 27, 2018 0
Adobe Employee ,
Mar 27, 2018

Copy link to clipboard

Copied

Hi domingol86927334,

It happens when the preferences/workspaces are partially corrupted. The only resolution is to reset the preferences.

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 27, 2018 2
Community Beginner ,
May 03, 2018

Copy link to clipboard

Copied

hay i have the same problem. do you mean : import the old  project in to the new project? or import it?

or?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2018 0
Community Beginner ,
May 03, 2018

Copy link to clipboard

Copied

and how do y reset the oreferences? i opened a new project and that was ok after re-opening. but the last project was only black.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2018 0
Community Beginner ,
May 03, 2018

Copy link to clipboard

Copied

Hy Vidya, i tried to hit Alt-Shift for about 4 minutes while opening Adobe premiere 2018, but nothing happened. How long should i hold the ALT_Shift key?

thanks Evita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2018 0
Adobe Employee ,
May 03, 2018

Copy link to clipboard

Copied

Hi evav6857860,

1. What is the exact dot version number of Premiere Pro? Steps: FAQ: How to find the exact version of Premiere Pro you're using?

2. What is the OS version?

Please try the following steps:

1. Create a new blank project in Premiere Pro.

2. Import the old project file(.prproj) into the new project using File > Import

3. Check the Project panel for sequence files.

4. Double click on the sequence files & check the timeline.

Let us know the status.

Thanks,

Vidya. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2018 0
Community Beginner ,
May 04, 2018

Copy link to clipboard

Copied

hay

thanks for replying:

this is the version:

MacOS Sierra.

and sorry but i already tried this. also changing the name of Adobe 12 into old_12.

but it does not help.

i wanted to throw away the preferences by holding the Al-Shift down, for 4 minutes or so, but adobe did not open, nothing happend so i stopped doing this.

my adobe has a lot of strange things. in the first version of adobe he threw some films away,

and then i made a new version by making a new project and copying al the files into a new map, and importing this into the new project, but that did not help. i worked on a drobo. might that be the reason?

now i try it on a external disk.

shall i clean my mac and clean reinstall everything?

dagev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 04, 2018 1
Community Beginner ,
May 04, 2018

Copy link to clipboard

Copied

hay

now sense that maybe i was closing the wrong project! i don’t know if this is the suspect, but how do you see in which project you are working?!?!?!?

https://www.reddit.com/r/premiere/comments/77fz36/howto_turn_off_the_multiple_projects_feature_of/

thanks

eva

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 04, 2018 0
Community Beginner ,
May 09, 2018

Copy link to clipboard

Copied

Dear mister,

i have got new problem:

my search function works very badly in adobe premiere 2018, 12.1.1 on MacOS sierra.

sometimes it works, then it i grey, then it works again..

the same for the other search function (the Apple F)

i see that a lot of people have the same issue.

is it a bug in the system?

or can i do something about it?

thanks, eva

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 09, 2018 1
Adobe Employee ,
Jun 12, 2018

Copy link to clipboard

Copied

Hi Eva,

Sorry for the delay in response. The search option in Project panel is a known issue. Engineering is working on a fix. Hopefully, it will get fixed in the next update.

Thanks,

Vidya.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 12, 2018 0
New Here ,
Dec 02, 2019

Copy link to clipboard

Copied

I spent 14 hours building 3 projects yesterday and this morning every one is blank. I tried everything on this thread--renaming, importing--doing all the things suggested and still every project opens empty. I'm due to give this presentation on Wednesday and I lost everything. And nothing in this thread has worked. Macbook air. Mojave 10.14.5. Premiere Pro CC 12.1.1 Build 10. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 02, 2019 0
New Here ,
Nov 07, 2020

Copy link to clipboard

Copied

Same here. I tried everything that was suggested here: renaming Adobe folder on documents, resetting preferences (by holding option when opening Premiere), deleted cache files, unchecked the "import workspace from projects", tried to import the file into a new blank project....and I still get an empty project.

I'm desperate because I spent hours working on this last week and I really needed this project 😞   (it doesn't happen with all projects, only in the recent ones, and after the last update. It won't let me open on the previous version, though)

 

Any suggestions or new workarounds?

 

agraciotti_0-1604776047932.png

agraciotti_1-1604776177046.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 07, 2020 0
Adobe Employee ,
Feb 08, 2018

Copy link to clipboard

Copied

Hi giotron,

If the issue persists even after trying the step Ann Bens suggested, create a new project in 2018 version & import the old project file into the new project.

Thanks,

Vidya.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 08, 2018 0
LEGEND ,
Feb 13, 2018

Copy link to clipboard

Copied

Post a screen shot of the Project panel.

post+screendump.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2018 0
Explorer ,
Jun 08, 2018

Copy link to clipboard

Copied

Hi,

I am also having issues with all of my Premiere files opening empty. When I open the auto-saves some of them open as normal - however others are not, and I need to refer back to backup versions I have thankfully made. The problem being with the backups are dynamically linked to AE files that are also dynamically linked from the original Premiere file - total nightmare as I have lost all of my AE editting.

This does not seem to be related to any workspaces as I have tried the steps above. It as is the Premiere files are completely removing all content within as I noticed that the files sizes are 9kb and 29kb respectively?

Any update on this would be greatly appreciated as I am pushing to have a wedding video finished by next week !

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 08, 2018 0
Adobe Employee ,
Jun 12, 2018

Copy link to clipboard

Copied

Hi Jamie Steel,

What is the exact dot version of Premiere Pro you are on? FAQ: How to find the exact version of Premiere Pro you're using?

Have you tried creating a new project, import the old project file & check the issue?

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 12, 2018 0
Explorer ,
Jun 12, 2018

Copy link to clipboard

Copied

Hi Vidya,

I am using Premiere Pro CC - Build 12.11 (Build 10).

I also tried importing the file, but the contents still appear empty after the import.

Thanks

Jamie

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 12, 2018 0
Adobe Employee ,
Jun 13, 2018

Copy link to clipboard

Copied

Hi Jamie Steel,

Please contact our chat support for further troubleshoot. Here are the steps: FAQ: How do I contact Adobe Support?

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 13, 2018 0
New Here ,
Jan 08, 2019

Copy link to clipboard

Copied

Has there been any resolution to all this. I have tried all the steps above. No matter what, I get blank workspace

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2019 0
Adobe Community Professional ,
Jan 08, 2019

Copy link to clipboard

Copied

Import project instead of opening.

See how that goes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2019 0
New Here ,
Sep 25, 2018

Copy link to clipboard

Copied

I was having the exact same problem. Import whatever your gonna work on(in my case it was a timelapse and I selected the first image and check image sequence do it in one file) then I just dragged that one timelapse to all the workspaces and boom problem fixed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 25, 2018 0