PP CC2019 Unable to Open File On Disk

Community Beginner ,
Sep 16, 2020

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I have various files exported out of FCPX that open in Quicktime, FCP, and Davinci Resolve. The file types I've tried are HD ProRes 422 .mov, XDCAM422 .mov, and H264.mov. When I try to import in PP I get an error message saying We were unable to open the file on the disk. Several colleagues are having the same problem. 

 

Screen Shot 2020-09-16 at 11.31.20 AM.png

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Error or problem, Import

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Community Beginner ,
Sep 18, 2020

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Anyone from Adobe able to respond? Ive had people on other forum checking the files I've made and the too have had this issue.

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Adobe Community Professional ,
Sep 18, 2020

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This is a user-to-user forum, with volunteers (like me) that put in a lot of time helping our peers. There is oversight by the product support staffers.

 

That would look to be a permissions issue is my guess. That appears to be on an external drive connected via Thunderbolt, so you would need to check in the OS that Premiere has permissions to access that drive.

 

Neil

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Community Beginner ,
Sep 18, 2020

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Thanks Neil,

 

The file can't be opened by others as well on different machines. I exported the file out to the internal SSD as well as a direct attached drive. PP can import other files from both sources.

 

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Adobe Community Professional ,
Sep 18, 2020

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That is a puzzlement. Huh.

 

Neil

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