PP freezes when editing a graphic after 14.4 update

Community Beginner ,
Sep 25, 2020

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After the update, when I attempt to edit text, PP freezes. The Program window is hangs, then you can't scrub or play the video. When I attempt to save or close the project, I have to force quit.

Please Help.

 

Attempts to fix:

I uninstalled and re-installed

Cleared the media cache

Saved the project under a different name

 

System:

Windows 10 - 2.2

32 GB Ram

intel(R) Core TM i7- 7820 HQ 2.90 GHz

 

 

 

 

TOPICS
Crash, Editing, Effects and Titles, Freeze or hang, Performance

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PP freezes when editing a graphic after 14.4 update

Community Beginner ,
Sep 25, 2020

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After the update, when I attempt to edit text, PP freezes. The Program window is hangs, then you can't scrub or play the video. When I attempt to save or close the project, I have to force quit.

Please Help.

 

Attempts to fix:

I uninstalled and re-installed

Cleared the media cache

Saved the project under a different name

 

System:

Windows 10 - 2.2

32 GB Ram

intel(R) Core TM i7- 7820 HQ 2.90 GHz

 

 

 

 

TOPICS
Crash, Editing, Effects and Titles, Freeze or hang, Performance

Views

94

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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Does this happen if you create a new project?

 

Neil

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Sep 25, 2020 0
Community Beginner ,
Sep 28, 2020

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Hi Neil,

No, an existing project. I went back in and edit text and discovered the problem. Appreciate your help!

 

Best

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Sep 28, 2020 1
New Here ,
Oct 07, 2020

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Hi,

 

Same issue including with new files and older files. Happens every session since the last update. This is very obvious to me related to the update and never had this issue before. Same clips even and various formats including Prores and mpeg. Thought it might be a graphics issue but there is not lockups other than Adobe Premiere all other apps working fine.

 

Create a graphic such as text or a box and later try to move or resize and like clockwork it goes unresponsive. 

 

Win10

GTX 1070TI

AMD Ryzen 3900x

32 GB ram

PCIe 4 NVMe 2TB drives x 3 plus other SSD

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Oct 07, 2020 0
Community Beginner ,
Oct 07, 2020

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Hey Mike5C55,

a fix that worked for me > Project Settings > change video rendering and playback to > Mercury Playback Engine Software only
You might have to delete 14.4 and use a previous version. Good luck!

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Oct 07, 2020 0