Premeire crashing (what's new?) - Well it's a full system crash without a post

Community Beginner ,
Jan 13, 2021

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So I'm running Windows 10 and I've updated all of my drivers (more recently the software) and I've been running into a complete system crash. No error, nothing. The computer will just freeze (sound will continue playing) and I'm forced to do a hard reset. CTRL+ALT+DELETE does nothing, and this issue only happens when I do something in premeire, it could be moving a layer or scrubbing through sound, anything really. It only seems to happen when I have premeire open. 

I thought this could be an issue with my hardware, but a work colleague of mine is having the exact same issue with a similar speced build (both running Ryzen processors if that helps?)

 

Specs below:

 

- Ryzen 9 3900X CPU

- RTX 2060 OC Edition GPU

- 32gb Corsair Vengeance 3200Mhz RAM

- MSI x570 Wifi Edition MOBO

-850W Gold Corsair PSU

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU

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Premeire crashing (what's new?) - Well it's a full system crash without a post

Community Beginner ,
Jan 13, 2021

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So I'm running Windows 10 and I've updated all of my drivers (more recently the software) and I've been running into a complete system crash. No error, nothing. The computer will just freeze (sound will continue playing) and I'm forced to do a hard reset. CTRL+ALT+DELETE does nothing, and this issue only happens when I do something in premeire, it could be moving a layer or scrubbing through sound, anything really. It only seems to happen when I have premeire open. 

I thought this could be an issue with my hardware, but a work colleague of mine is having the exact same issue with a similar speced build (both running Ryzen processors if that helps?)

 

Specs below:

 

- Ryzen 9 3900X CPU

- RTX 2060 OC Edition GPU

- 32gb Corsair Vengeance 3200Mhz RAM

- MSI x570 Wifi Edition MOBO

-850W Gold Corsair PSU

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU

Views

85

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Jan 13, 2021 1
Adobe Community Professional ,
Jan 13, 2021

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Just for more data, what media are you working with, and what effects? What are you doing when it freezes?

 

Neil

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Jan 13, 2021 0
Community Beginner ,
Jan 13, 2021

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Hi Neil,

 

Just working with basic MP4 footage filmed on a mobile or similar with quite a bit of dyanmic linked After Effects over the top of the footage.

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Jan 13, 2021 0
New Here ,
Jan 13, 2021

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The same is true for me, I have an RTX 2060. I found a temporary solution, in video rendering and playback, disable GPU acceleration (CUDA)

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Jan 13, 2021 2
Adobe Community Professional ,
Jan 13, 2021

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Did you try either a new GPU driver or rolling back one? Some users are having trouble with the Game drivers, and need to use the Studio versions of the Nvidia GPU drivers.

 

Neil

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Jan 13, 2021 0
New Here ,
Jan 13, 2021

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I will go back to the 12/15/2020 version to see if it resolves until a recent and unstable driver is released

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Jan 13, 2021 0
Community Beginner ,
Jan 13, 2021

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Yeah I'll try this and I'll install the studio driver as suggested below, see if that fixes it.

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Jan 13, 2021 0
New Here ,
Jan 13, 2021

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I installed NVIDIA STUDIO DRIVER, and it worked for me

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Jan 13, 2021 1