Première crash lors de l'extinction

New Here ,
Mar 25, 2021 Mar 25, 2021

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Bonjour,

Depuis ma mise à jour Premiere 15.0.0, le logiciel plante à chaque fois que je quitte l'application (message "Premiere a quitté de manière imprévue").

De plus, impossible d'exporter une séquence vers Media Encoder, "export media" lance bien la fenêtre des réglages mais quand on clique sur "file d'attente", Media Encoder se lance et dès son ouverture, Premiere quitte brutalement (message "Suite à une erreur grave, Adobe Premiere Pro va s’arrêter"). Le lien entre les deux applications ne se fait pas.

Merci.

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Crash, Export

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correct answers 1 Correct Answer

Adobe Employee , Mar 25, 2021 Mar 25, 2021
Hi there, This does not sound ideal. I understand that you're getting issues with dynamic link between Premiere Pro & AME, and the application is also crashing as soon as you move to a different window. Could you share details about your system(OS, RAM, GPU, etc)?Please test the issue after resetting the preferences [FAQ: How to reset (trash) preferences in Premiere ... - Adobe Support Community] and cleaning media cache [FAQ: How to clean (delete or trash) media cache fi... - Adobe Support Community...

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Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

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Hi there,

This does not sound ideal. I understand that you're getting issues with dynamic link between Premiere Pro & AME, and the application is also crashing as soon as you move to a different window.

 

Let us know the outcome  

 

Regards,

Shivangi

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Bonjour Shivangg,

Merci pour cette réponse, c'est OK pour moi, j'ai fait un reset des préférences, mais c'est surtout le nettoyage du cache media qui a réglé le problème. L'application se fermer correctement et le lien avec Encoder se passe bien.

Au boulot !

Merci.

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