Premier does not open after installing the media encoder

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Mar 31, 2021 Mar 31, 2021

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 After installing the media encoder Neither the Premier nor the Media Encoder opens.
Only the loading screen will be displayed and the application will not open and

Script appears on wallpaper

Please help me.

 

Below is an error script.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Premiere Pro" applicationVersion="14.8" build="39" source="Windows-Client-WER" crashType="n/a">
<time year="2021" month="4" day="1" hour="5" minute="12" second="4" timeoffset="540" timezone="´ëÇѹα¹ Ç¥ÁؽÃ"/>
<user guid="dcc68740-a348-4231-b7f6-36e85ba49203"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="ko-KR" oslanguage="ko-KR" ram="32694" machine="AMD Ryzen 5 3600XT 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3800 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Devguru" adapterRAM="" caption="Twomon SE Virtual Display" description="Twomon SE Virtual Display" driverDate="20180607000000.000000-000" driverVersion="1.0.2.0" videoModeDescription="1366 x 1024 x 4294967296»ö" pnpDeviceID="ROOT&#92;WOMONSE_VDISPIDD&#92;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070" description="NVIDIA GeForce RTX 3070" driverDate="20210325000000.000000-000" driverVersion="27.21.14.6589" videoModeDescription="1920 x 1080 x 4294967296»ö" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2484&#38;SUBSYS_146B10DE&#38;REV_A1&#92;4&#38;142C1193&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00007FFEF8DDEC83">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEF8DDEC83" symbolname="EntryPointFunc"/>
<stackStatement index="1" address="0x00007FFEF8DDEC48" symbolname="EntryPointFunc"/>
<stackStatement index="2" address="0x00007FFEF8DDEC65" symbolname="EntryPointFunc"/>
<stackStatement index="3" address="0x00007FFEF8DD9537" symbolname="EntryPointFunc"/>
<stackStatement index="4" address="0x00007FFEF8DD9559" symbolname="EntryPointFunc"/>
<stackStatement index="5" address="0x00007FFEF8D3BA05" symbolname="EntryPointFunc"/>
<stackStatement index="6" address="0x00007FFEF8D3B4BB" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFEF8DF838E" symbolname="EntryPointFunc"/>
<stackStatement index="8" address="0x00007FFEF8DE0827" symbolname="EntryPointFunc"/>
<stackStatement index="9" address="0x00007FFF5C431F6F" symbolname="_chkstk"/>
<stackStatement index="10" address="0x00007FFF5C3E1454" symbolname="RtlRaiseException"/>
<stackStatement index="11" address="0x00007FFF5C430A9E" symbolname="KiUserExceptionDispatcher"/>
<stackStatement index="12" address="0x00007FFEF8D2FF26" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFEF8D3B713" symbolname="EntryPointFunc"/>
<stackStatement index="14" address="0x000000000EBED0F7" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="15" address="0x000000000EBEDFDC" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="16" address="0x000000000EBEF9E4" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="17" address="0x000000000EBEAF70" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="18" address="0x000000000EBEAAB7" symbolname="ML::InstallEnableColorMatchingReferenceFunction"/>
<stackStatement index="19" address="0x00000000075DC3D9" symbolname="ML::ConvertTDBToFrameRate"/>
<stackStatement index="20" address="0x00000000075DF247" symbolname="ML::PluginLoaderRegistry::GetRegistry"/>
<stackStatement index="21" address="0x00000000075E0B46" symbolname="ML::LoadPlugins"/>
<stackStatement index="22" address="0x00000000075F8F3A" symbolname="ML::PluginSupport::LoadAllPlugins"/>
<stackStatement index="23" address="0x00000000075FA107" symbolname="ML::PluginSupport::LoadAllPlugins"/>
<stackStatement index="24" address="0x000000000447DE40" symbolname="MZ::InitializerHeadless::~InitializerHeadless"/>
<stackStatement index="25" address="0x00000000012310E3" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="26" address="0x0000000001230E21" symbolname="dvacore::config::ChangeOrder"/>
<stackStatement index="27" address="0x0000000001232CEC" symbolname="dvacore::config::Initialize"/>
<stackStatement index="28" address="0x0000000000A77292" symbolname="unknown"/>
<stackStatement index="29" address="0x0000000000A76F29" symbolname="unknown"/>
<stackStatement index="30" address="0x0000000000AAF9FC" symbolname="unknown"/>
<stackStatement index="31" address="0x0000000000AB4489" symbolname="unknown"/>
<stackStatement index="32" address="0x0000000000AB897F" symbolname="FE::Run"/>
<stackStatement index="33" address="0x0000000140001CEE" symbolname="unknown"/>
<stackStatement index="34" address="0x0000000140002696" symbolname="unknown"/>
<stackStatement index="35" address="0x00007FFF5A9D7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="36" address="0x00007FFF5C3E2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000005"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000000000149C80"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFEF8DDEC83"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x00000001402D7000" path="adobe\Adobe Premiere Pro.exe"/>
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<binaryImage start="0x00007FFF56590000" end="0x00007FFF56620000" path="apphelp.dll"/>
<binaryImage start="0x00007FFF59D60000" end="0x00007FFF59E60000" path="ucrtbase.dll"/>
<binaryImage start="0x0000000180000000" end="0x0000000180009000" path="adobe\PRM.dll"/>
<binaryImage start="0x00007FFF522F0000" end="0x00007FFF522FC000" path="VCRUNTIME140_1.dll"/>
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<binaryImage start="0x00007FFEF8D20000" end="0x00007FFEF8FC7000" path="adobe\OpticalFlares.aex"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>
</crashreport>

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Error or problem, Freeze or hang, How to

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi Hangyeon,

You might try reinstalling the applications. Once you do that, report back with the results.

 

Thanks,
Kevin

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