PREMIER IS STILL CRASHING

New Here ,
Jan 26, 2021

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MY PREMIER PRO IS CRASHING SESSION BY SESSION AGAIN AND AGAIN AI CAN'T WORK

 

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Most Valuable Participant ,
Jan 26, 2021

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Adobe Community Professional ,
Jan 27, 2021

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Have you tried resetting Premiere preferences?

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Jan 27, 2021

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I tried. I uninstall the premier but when re-install the software and reopen my doc, it crash again inmediately.

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Adobe Community Professional ,
Jan 27, 2021

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as John T. Smith suggested, please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.  We can't help you without this info.  

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Adobe Community Professional ,
Jan 27, 2021

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How much RAM have you got?

Marek Mularczyk
Adobe Certified Expert and Instructor

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Most Valuable Participant ,
Jan 27, 2021

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro use the STUDIO driver, not the GAMING driver
•••such as https://www.nvidia.com/en-us/drivers/results/167762/
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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