premier keeps not responding when i click on any place on the interface

New Here ,
Mar 18, 2021 Mar 18, 2021

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hello, 

 

i have this problem for 2 days now, premier keeps not responding after starting up, I installed it twice and the problem is the same, I have dell g5 

32gb ram, 6gb graphic card RTX 2060 

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Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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New Here ,
Mar 22, 2021 Mar 22, 2021

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no why ?? what does it do 

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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When should I use the Adobe Creative Cloud Cleaner tool?

Use the Creative Cloud Cleaner tool with the necessary precautions (such as taking backups of relevant folders) in the case of these issues.

  • You have already tried repairing or uninstalling the Creative Cloud desktop app, but still can't update or install your Creative Cloud app.
  • You want to remove older Adobe software completely.
  • Your Creative Cloud app fails to launch even though you have already tried uninstalling and reinstalling the app.
  • You cannot sign in to Adobe apps even after multiple attempts even after trying these common solutions.
  • You cannot connect to Adobe servers and have limited access to Adobe apps and services even after trying these common solutions.

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New Here ,
Mar 23, 2021 Mar 23, 2021

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i cant select premier ,, it will remove all the apps ! 

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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You should be able to choose apps.  Can you post a screenshot?

attachment.png

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