premier pro crashes when opening project

New Here ,
Feb 02, 2021

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when i open a project my premier pro crashes, it also crashes when i start a new project.

 

My operating system is windows 10

the version of my premier pro is v16.6.0.51   i dont know the build number

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cas5F8E AUTHOR
New Here ,
Feb 02, 2021

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is there a different way because i dont want to uninstall premier then i will lose all my projects

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cas5F8E AUTHOR
New Here ,
Feb 02, 2021

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so all my projects that are saved wont get deleted if i uninstall then?

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cas5F8E AUTHOR
New Here ,
Feb 02, 2021

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okay thank you, but if i uninstall do i still have my presets and plugins

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Peru Bob LATEST
Adobe Community Professional ,
Feb 02, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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