premier pro crashing with BRAND NEW LAPTOP

[HLWCREATIVE]

Hi all,

I have recently got a new laptop and the first week it's been great, editing 4K graded footage, large HD projects etc.
This week premier pro has been crashing and "not responding", then closing down. It has also started showing green lines over any footage. I factory reset it but it's still not working how it was. Can any one help please? Specs: dell XPS 15 2020,  32GB ram, 1 TB, Intel(R) core (TM) i7-10750H CPU @ 2.60GHz, INTEL UHD graphics, NVIDIA GeForce GTX 1650 Ti

[Ann Bens]

New laptops/desktops are not always up to date when in comes to drivers or bios.

You probably need to update the intel graphics driver.

Make sure you have the latest Nvidia STUDIO driver installed, not the Game driver.

NVIDIA Studio Driver | 460.89 | Windows 10 64-bit

[R Neil Haugen]

As Ann notes, the game-ready drivers from Nvidia are a problem. They've been causing a world of woes in Premiere for a couple weeks now. Exactly the type of problems you're having.

So yes, go for the Studio driver directly downloaded/installed from the Nvidia driver support page.

Neil