Premier Pro requires access to the following folder(s): Public

[thomas_ac93659294]

I updated Premiere Pro 2020 to 14.3 and now Premiere Pro will not start.
I get the error:
"Premier Pro requires access to the following folder(s): Public
Grant Access to this application in Security and Privacy preferences, Located in System Preferences."

 

1. In System Preferences, I have unlocked the Settings dialogue box.  But I can't add any new folders to Files and Folders for Premier Pro because the + and - buttons are disabled (greyed out). 

2. I then gave Premiere Pro Full Disk Access!

 

3. Quit Premiere Pro

 

4. Restarted Premiere Pro only to get the same error message. 
This means I cannot run Premiere Pro at all!
I need help with this issue as I have to deliver a completed video in 24 hours from now.  Without Premiere, I am going to default on my contract.
I have never had any issues with Premiere before!

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 261.0.0.0.0
SMC Version (system): 2.3f36
Serial Number (system): C02KH0EPFFT1
Hardware UUID: E1623E4A-E01E-5FC2-AA39-57B75F465113

[Ann Bens]

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

[thomas_ac93659294]

Thanks, Ann, I have fixed my gaff and deleted the attached jpgs.

[thomas_ac93659294 · Accepted solution]

I gave this issue to directly Adobe Support and the response was immediate.  They advised me to reinstall the previous version and disable Auto Update to prevent Version 14.3 from reinstalling.
I have done this and Premiere is running smoothly again.
I asked if I would be notified when the issue was corrected so I could take advantage of the new versions and was told yes..
Hope this helps any others with the same issue. 

[Gabrik1986]

I managed to solve it easier.
Just go to your hard drive, look for the PUBLIC folder and if it comes up with a red symbol, then right click on get info. And in Sharing and Permissions
add to admin and give it read and write and voila.

[thomas_ac93659294]

Hi Gabrik1986,

Sorry, this did not work in my case.

I actually have multiple Public folders on my main disk.

I reinstalled Premiere 14.3 then modified the permission on the "Public" folders.

As you can see I have given "admin" read/write access.  Yes, temporarily to all of the public folders.

I tried to run Premiere again and still got the same permission error.
I did not really expect this to work because in my original post I showed I had given Premiere access to the entire disk.
I am still waiting on Adobe Support to advise when the problem will be fixed.
Kind regards

thomas_ac93659294.

[Matthew5E9F]

Adobe couldn't figure this out for me but apple discovered that the public folder was missing. My computer's user/account would not make a new folder so I created a new user which ran the newest version of premiere fine. Then I went back into my normal account and again searched for the public folder. I then found the public folder of my 2nd user, hit the + button, added my main account, and changed the permissions to allow my main account to read and write. Then my premiere worked on my main account as well. 

[Matthew5E9F]

just to be more specific: hit get info to get to them + account step from above! ^^^

[duliano]

So using your hint about not being able to create a Public folder with your normal account, I decided to try something.  I opened up Terminal and went into my home directory.  The Public folder was there but all access was denied (d---r-x---+ ).  Fyi - the "d---r-x---+" is a mode of 111, meaning that the directory can be read but cannot be written to.  So I changed to the root user (sudo su - root, then type in your password when prompted) and then changed the permissions of the public folder using the root user (chmod 777 -R Public) this mode is full read, write, and execute access.  I then restarted Premiere Pro and it worked fine. I then changed the permission of the directory to 755. One word of caution when using the root user.  This user is the ALL powerful user and you can get in a lot of trouble with this user so please use caution when doing this.  Hope this helps.