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I updated Premiere Pro 2020 to 14.3 and now Premiere Pro will not start.
I get the error:
"Premier Pro requires access to the following folder(s): Public
Grant Access to this application in Security and Privacy preferences, Located in System Preferences."
1. In System Preferences, I have unlocked the Settings dialogue box. But I can't add any new folders to Files and Folders for Premier Pro because the + and - buttons are disabled (greyed out).
2. I then gave Premiere Pro Full Disk Access!
3. Quit Premiere Pro
4. Restarted Premiere Pro only to get the same error message.
This means I cannot run Premiere Pro at all!
I need help with this issue as I have to deliver a completed video in 24 hours from now. Without Premiere, I am going to default on my contract.
I have never had any issues with Premiere before!
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 261.0.0.0.0
SMC Version (system): 2.3f36
Serial Number (system): C02KH0EPFFT1
Hardware UUID: E1623E4A-E01E-5FC2-AA39-57B75F465113
I gave this issue to directly Adobe Support and the response was immediate. They advised me to reinstall the previous version and disable Auto Update to prevent Version 14.3 from reinstalling.
I have done this and Premiere is running smoothly again.
I asked if I would be notified when the issue was corrected so I could take advantage of the new versions and was told yes..
Hope this helps any others with the same issue.
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I updated Premiere Pro 2020 to 14.3 and now Premiere Pro will not start.
I get the error:
"Premier Pro requires access to the following folder(s): Public
Grant Access to this application in Security and Privacy preferences, Located in System Preferences."
1. In System Preferences, I have unlocked the Settings dialogue box. But I can't add any new folders to Files and Folders for Premier Pro because the + and - buttons are disabled (greyed out).
2. I then gave Premiere Pro Full Disk Access!
3. Quit Premiere Pro
4. Restarted Premiere Pro only to get the same error message.
This means I cannot run Premiere Pro at all!
I need help with this issue as I have to deliver a completed video in 24 hours from now. Without Premiere, I am going to default on my contract.
I have never had any issues with Premiere before!
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Quad-Core Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 261.0.0.0.0
SMC Version (system): 2.3f36
Serial Number (system): C02KH0EPFFT1
Hardware UUID: E1623E4A-E01E-5FC2-AA39-57B75F465113
I gave this issue to directly Adobe Support and the response was immediate. They advised me to reinstall the previous version and disable Auto Update to prevent Version 14.3 from reinstalling.
I have done this and Premiere is running smoothly again.
I asked if I would be notified when the issue was corrected so I could take advantage of the new versions and was told yes..
Hope this helps any others with the same issue.
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Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you!
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Thanks, Ann, I have fixed my gaff and deleted the attached jpgs.
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I gave this issue to directly Adobe Support and the response was immediate. They advised me to reinstall the previous version and disable Auto Update to prevent Version 14.3 from reinstalling.
I have done this and Premiere is running smoothly again.
I asked if I would be notified when the issue was corrected so I could take advantage of the new versions and was told yes..
Hope this helps any others with the same issue.
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I managed to solve it easier.
Just go to your hard drive, look for the PUBLIC folder and if it comes up with a red symbol, then right click on get info. And in Sharing and Permissions
add to admin and give it read and write and voila.
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Hi Gabrik1986,
Sorry, this did not work in my case.
I actually have multiple Public folders on my main disk.
I reinstalled Premiere 14.3 then modified the permission on the "Public" folders.
As you can see I have given "admin" read/write access. Yes, temporarily to all of the public folders.
I tried to run Premiere again and still got the same permission error.
I did not really expect this to work because in my original post I showed I had given Premiere access to the entire disk.
I am still waiting on Adobe Support to advise when the problem will be fixed.
Kind regards
thomas_ac93659294.
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Adobe couldn't figure this out for me but apple discovered that the public folder was missing. My computer's user/account would not make a new folder so I created a new user which ran the newest version of premiere fine. Then I went back into my normal account and again searched for the public folder. I then found the public folder of my 2nd user, hit the + button, added my main account, and changed the permissions to allow my main account to read and write. Then my premiere worked on my main account as well.
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just to be more specific: hit get info to get to them + account step from above! ^^^