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Premiere 14.5 Crashes On Startup

Community Beginner ,
Oct 29, 2020

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Hi Community,

 

Premiere Pro 14.5

Computer - Mac Pro (2019) 3.3Ghz 12 Core / 160Gb Ram / Vega II 32Gb / OSX 10.15.7

 

I just updated to 14.5, as I've heard good thing online, and it keeps crashing on startup. I usually just double-click on project files to open them, and it loads through the blue bar, then I get the watch and spinning wheel, and "application not responding".

The only way I can load a project file I've been working in is to make make a "blank project file", load that, then go to File-Open Project, then it'll do it fine.

If I load Premiere and use the "Open Project" button in the main window, it crashes out.

It ONLY works if I load a dummy project file first, then open other peojects.

I've cleared the caches, no help.

Uninstall and Re-Install, no help.


I'm sick of feeling like an Adobe beta tester, when I'm trying to run a production business, especially atm.

The new version has a serious speed increase, but I need to be about to open projects to start with.


Any suggestions?

Thanks,
Lucas
Melbourne, Australia

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Crash, Error or problem, Freeze or hang

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Premiere 14.5 Crashes On Startup

Community Beginner ,
Oct 29, 2020

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Hi Community,

 

Premiere Pro 14.5

Computer - Mac Pro (2019) 3.3Ghz 12 Core / 160Gb Ram / Vega II 32Gb / OSX 10.15.7

 

I just updated to 14.5, as I've heard good thing online, and it keeps crashing on startup. I usually just double-click on project files to open them, and it loads through the blue bar, then I get the watch and spinning wheel, and "application not responding".

The only way I can load a project file I've been working in is to make make a "blank project file", load that, then go to File-Open Project, then it'll do it fine.

If I load Premiere and use the "Open Project" button in the main window, it crashes out.

It ONLY works if I load a dummy project file first, then open other peojects.

I've cleared the caches, no help.

Uninstall and Re-Install, no help.


I'm sick of feeling like an Adobe beta tester, when I'm trying to run a production business, especially atm.

The new version has a serious speed increase, but I need to be about to open projects to start with.


Any suggestions?

Thanks,
Lucas
Melbourne, Australia

TOPICS
Crash, Error or problem, Freeze or hang

Views

156

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Oct 29, 2020 3
Participant ,
Oct 31, 2020

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I am having the same problem and am also feeling like an Adobe Beta tester.

When I try to open a project created in Premiere 14.0, Premiere won't open and I have to Force Quit.

What I've had to do is create a New Project and Import the 14.0 project into it.

Adobe, please fix this. I'm a fan of now being able to Detach Proxies and Scene Edit Detection, but am not a fan of having to create a New Project and Import the old project into it to get Premiere 14.5 to work.

P.S. It would be wonderful if Premiere added AutoSequence in the future - kind of an essential part of Assistant Editing that users have been asking for since 2012.

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Oct 31, 2020 0
Adobe Community Professional ,
Oct 31, 2020

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try creating a new user account with administrator privileges in system preferences:  users and groups, log in as the new user and see if that solves the problem.  If it does, more than likely another program installation has created a conflict with premiere...

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Oct 31, 2020 0
Community Beginner ,
Nov 01, 2020

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--- Updates ---

To be clear, we have been running all of the Adobe CC suite on our Mac Pro since we setup in May/June.

OSX is totally up to date, everythign has been going fine, very stable, no issues at all.

We were running 14.4, and ran the update to 14.5 in the usually way, through the Adobe CC app.

That's were out problems started.

 

I tried uninstalling the entire Adobre suite and re-installing. Then running the Adobe file cleaning app.
I've done this a couple of times. Notably this app from Adobe did not delete my personal settings, preferences and workspace files.

 

I made a new user account on our MAC PRO and that did run Premiere ok. Then I setup the app to our normal studio setup, and that killed it.

Going deeper into individual settings, the setting/function that kills Premiere is Mercury Transmit.
We have a new Mac Pro with a single Vega 2 graphics card, runnign 2x BenQ sw271 and 1x viewsonic vp2785. All run through USB-C.
All are i1 hardwear calibrated, and we run the BenQ displays as 4k dual screens, and the Viewsonic as a dedicated Rec.709 1080p output.

It is runnung the 1080p Rec.709 output through Mercury Transmit that causes a bug in Premiere, that makes it fail to launch.

If you launch Preniere with a blank project, that has no Mercury output to initally display, then it is fine, and you can run any projects you like.
If you have Mercury off at launch, you can run Mercury during your work, then turn it off again, before you close Premiere.
For us, if you leave Murcury on, when you close Premiere, it just hangs on launch, and will not startup again.

 

So there appears to something glitchy about Mercury Transmit outputs.


ADOBE, is there a serious fix for this?

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Nov 01, 2020 0
Adobe Community Professional ,
Nov 01, 2020

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if creating a new user solves the problem, then there's some piece of
software or customization that you've done that's causing the problem.
So expecting Adobe to make Premiere work with all the millions of apps
etc out there is unrealistic. Happy to help to try and figure out
what's causing it...

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Nov 01, 2020 0
Community Beginner ,
Nov 01, 2020

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This appears to be an issue with Mercury Transmit, which is part of Premiere Pro's display setup.
As I laid out, this issue has the same behaviour on a my main profile as it does on my clean one.

All wsa fine in 14.4, and crashed/failed to launch with whatever changed in 14.5 . 


This testing would lead me to believe that it is a Mercury problem from within Premiere Pro. So that's solidly an adobe issue.

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Nov 01, 2020 0
Adobe Community Professional ,
Nov 01, 2020

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sorry if I misread your post when you said "I made a new user account on our MAC PRO and that did run Premiere ok."  I see where I might have misread this.  I'd try seeing if mercury transmit works with a single external monitor via usb-c.  and then try adding the second monitor and see if that works.  running 3 monitors via usb-c seems like it might be the problem.   Not sure if you'll get a truly calibrated disply thru usb-c (I really have no idea) but wondering if a blackmagic intensity interface might solve the problem with the cailbrated display.   But really suspect that you're pushing the envelope with this setup.  Hopefully someone else here has a better handle on these issues.  

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Nov 01, 2020 0
Community Beginner ,
Nov 01, 2020

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Thanks for taking the time on this.

Monitor wise, all sre connected on USB-C/Thunderbolt 3 directly from the Vega 2 graphics card, as that's the only real option.

 

2x BenQ sw271 are running normally

We usually run 1x viewsonic vp2785 as a 1080p/709 fullscreen reference. This is usually done through Mercury. (Prior to covid working from home, this was an LG OLED, for producer/client review.)

All the calibration is done with 14bit 3d lits that are managed by each monitor internally, so there's no software interfearance.

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Nov 01, 2020 0
Adobe Community Professional ,
Nov 01, 2020

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just suggesting you try adding the monitors one at a time to see if the 2nd or 3rd monitor is the source of your issue...  If you can nail it down, you might be able to get a better answer from someone with better chops here.

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Nov 01, 2020 0
Participant ,
Nov 05, 2020

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I have exactally the same issues! Tried many different things but nothing works. Premeire 14.5 

Mac OS 10.15.7 (19H2), iMac (Retina 5K, 27-inch, Late 2015)

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Nov 05, 2020 0