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[Premiere 2017.1 BUG] Wrong Peak Amplitude / Incorrect normalize on Audio Clips

New Here ,
Apr 20, 2017 Apr 20, 2017

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Steps to Reproduce Bug:

1. Select an audio clip or many audio clips in timeline, right-click, audio gain.

2. Peak amplitude is a non-valid value in random clips (eg. 346dB)

3. Normalize all peaks to any level

Results:

Muted clips (clips with extremely low gain, e.g. -346dB)

I already reported it. Tried on empty project with all cache manually deleted.

Anyone else having this?

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correct answers 1 Correct answer

Adobe Employee , May 08, 2017 May 08, 2017

Hi,

Very sorry about this troublesome issues. We have a fix checked in and we should be clear of it in an upcoming update. Thanks for your patience.

Regards,
Kevin

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Explorer ,
May 08, 2017 May 08, 2017

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Same problem! Sometimes normalize is not working, sometimes is bumping up all over peaking and sometimes just silence and straight line. Very sad for my projects. Hope to fix it soon too.

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New Here ,
May 08, 2017 May 08, 2017

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Also experiencing this issue. Would very much appreciate a fix soon .

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Adobe Employee ,
May 08, 2017 May 08, 2017

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Hi,

Very sorry about this troublesome issues. We have a fix checked in and we should be clear of it in an upcoming update. Thanks for your patience.

Regards,
Kevin

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Community Beginner ,
May 15, 2017 May 15, 2017

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Do we have an date that the new update will be released? This is slowing my workflow down tremendously!

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May 15, 2017 May 15, 2017

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Hi Mattp6311199,

We do not have an ETA, but an update will be out soon.

Thanks for your patience.

-Kulpreet Singh

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Community Beginner ,
Sep 18, 2017 Sep 18, 2017

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I am still seeing this issue in 2017.1.2

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New Here ,
May 12, 2017 May 12, 2017

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I'm also having this issue. This is unbelievable: Premiere 2017.1 can't properly read audio files. it's not only an issue with the normalisation feature. And it's not just cosmetic either because you can't hear it. If you are using plugins on you audio tracks, the audio will be distorted, probably because of an internal calculation error.

Adobe, you WILL lose customers if you keep releasing version of you software that are full of critical bugs.

Renting Adobe softare is not cheap for small companies. We expect to pay for working software. This version of Premiere is useless.

And btw. all plugin GUI are opening in a too small window, if you switch from one plugin to the next. Not as critical but very annoying, too.

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Explorer ,
May 16, 2017 May 16, 2017

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Same issue here, it's a major part of my workflow so this is really annoying. Tired of beta testing for premiere for 64euro a month

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Explorer ,
May 17, 2017 May 17, 2017

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Same issue here since the latest update.

I find the issue occurs after audio has been edited externally in Audition, the changes saved and the file updates on the Premiere Timeline. Checking Audio gain then reveals Peak Amplitude figures 300+dB.

In the meantime I found the solution is to simply import the audio at the correct level and set Audio Gain to 0dB. Not as easy I know if the audio in question is linked to video.

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May 17, 2017 May 17, 2017

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Hi JamieWonnacott,

Same issue here since the latest update.

Are you on the latest version of Premiere Pro CC2017 (11.1.1) or CC2017 (11.1)?

We have fixed this issue in ver 11.1.1.

Thanks,

Kulpreet Singh

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New Here ,
May 17, 2017 May 17, 2017

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Still having the same issue; today's update (5/17) did NOT fix the audio gain issue.

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May 17, 2017 May 17, 2017

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Hi Korn313,

Could you please confirm the exact version number from the Help menu.

1.jpg

Thanks,

Kulpreet Singh

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New Here ,
May 17, 2017 May 17, 2017

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I can confirm I have the same version: 11.1.1(15) Build

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May 17, 2017 May 17, 2017

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Thanks for confirming, Korn313.

Have you tried with different media files? Where exactly your media files are located?

Could you please share one of the files? You can share here: kulpsing@adobe.com

-Kulpreet Singh

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New Here ,
Jun 04, 2017 Jun 04, 2017

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I still have this issue on PP version 11.1.1(15) with AVCS files out of a Sony FS5.

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Jun 05, 2017 Jun 05, 2017

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Hi AdamJSurplice,

I am sorry that you are still experiencing this issue.

Would you mind sharing a sample file with us? You can share here: kulpsing@adobe.com

Thanks,

Kulpreet Singh

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Enthusiast ,
Jun 05, 2017 Jun 05, 2017

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I am still seeing the issue as well - I will post a sample soon.

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Community Beginner ,
Sep 18, 2017 Sep 18, 2017

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I am still seeing this issue in 2017.1.2 Release This is adding HOURS to my work!

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New Here ,
Oct 20, 2017 Oct 20, 2017

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I have a similar problem when I normalize all the audio tracks became blank. No sound on it.

Version 11.1.2 (french)

Capture.PNG

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Community Beginner ,
Jun 21, 2017 Jun 21, 2017

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Yep, Im still having the same issue, just updated to the newest version of premiere today (6.21.17).

I really do wonder about how strong the coding on this app is since every single new version requires that old projects be updated, and that new flaws appear in old features. Every. Single. Update.

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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Was this fixed in CC 2018?

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Contributor ,
Oct 25, 2017 Oct 25, 2017

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Hilarious in a really sad sort of way that this still isn't fixed. I also like how Adobe's response up there in August has nothing to do with the actual problem - they want him to post a media file to test with when literally any combination of media files will work and the bug can reproduced in under 5 minutes, every single time.

Reminds me of the long standing bug / non feature where you couldn't sort items in your Bin by Date. For years, there was simply no option to sort all those clips by Date. I am pretty sure CC 2016 was the first version of Premiere Pro that could actually do this ridiculously simple sorting option.

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New Here ,
Oct 26, 2017 Oct 26, 2017

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I've been having the same problem with normalize on Version 12.0.0 (Build 224).

What I've found is that when I bring up the Audio Gain window there is a line at the bottom of the window that says Peak Amplitude: and either a dB value or the word 'Calculating'.  If I enter my value and click OK while the Peak Amplitude is Calculating I get all max values throughout the clip (white block).  If I wait to click OK until after a dB value appears then normalize works just fine.

I suspect that this bug doesn't show up if you're on a fast machine that calculates the peak values very quickly and completes before you hit OK.  I also suspect that the Adobe developers and testers have very fast machines.

Hope this helps.

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Community Beginner ,
Oct 30, 2017 Oct 30, 2017

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Sorry, didn't see your reply until after I typed mine.

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Community Beginner ,
Oct 30, 2017 Oct 30, 2017

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I have discovered a "for-around" for this. And it might perhaps help Adobe solve it.

  1. Select the clips or clips.
  2. Right click on the clip or clips and select Audio Gain... (or via the menu)
  3. HERE IS THE KEY: At the bottom of the dialog, there is a line that reads: Peak Amplitude:   Calculating... You must wait for the word "calculating" to be replaced by a number.
    Screen Shot 2017-10-30 at 3.30.28 PM.png
  4. When Calculating... Is replaced by a numeric value, such as -12.6dB, you can select the radio button you want and click ok.Screen Shot 2017-10-30 at 3.34.07 PM.png

  5. Audio is now normalized!

I have a 100% success with this method. Sometimes it's a long wait, especially with a really long clip that I just imported.

I am Premiere Pro 2018 on Mac Pro (2013) running Sierra.

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