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Premiere 2019 (13.1.5) and 2020 (14.0.0) Crashes while exporting in every project

Community Beginner ,
Nov 26, 2019

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Never had this experience before while working with Premiere since 5 years ago. 

I updated both versions of Premiere, 2019 and 2020 last week. I tried since the last 3 days to export both in PP2019 and PP2020, 13.1.5 and 14.0.0 , and always crashes when the process blue status bar is in the middle of progress. I thought this was happening because I was working on 7 year old files, and maybe there was a codec issue. But I tried exporting the same projects I was working on 2 weeks ago for Hotel clients, with really fresh footage from BMPCC4K and A7III -which were succesfully exported by then- and now it also crashes like any other project in both Premiere's versions. 

 

I tried cleaning up Cachés. I tried uninstalling all plugins. I tried exporting projects which where succuesfully exported before but that now Its impossible to do. I sent reports all the time with my name and description + email to Adobe, no news from them.

I need to export important jobs for next week and Im super worried. If anyone had the same problem and found solution please help me out, thanks so much for your time. No project can be exported by any of my Premieres right now. 

 

I run a MacBook Pro 15 inch, Intel Core i7, 2,8 GHz, 16 GB ram, Radeon Pro 555 with 2GB of GDDR5, Intel HD Graphics 630

 

Thanks

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Crash, Error or problem, Export, Freeze or hang, Performance

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Premiere 2019 (13.1.5) and 2020 (14.0.0) Crashes while exporting in every project

Community Beginner ,
Nov 26, 2019

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Never had this experience before while working with Premiere since 5 years ago. 

I updated both versions of Premiere, 2019 and 2020 last week. I tried since the last 3 days to export both in PP2019 and PP2020, 13.1.5 and 14.0.0 , and always crashes when the process blue status bar is in the middle of progress. I thought this was happening because I was working on 7 year old files, and maybe there was a codec issue. But I tried exporting the same projects I was working on 2 weeks ago for Hotel clients, with really fresh footage from BMPCC4K and A7III -which were succesfully exported by then- and now it also crashes like any other project in both Premiere's versions. 

 

I tried cleaning up Cachés. I tried uninstalling all plugins. I tried exporting projects which where succuesfully exported before but that now Its impossible to do. I sent reports all the time with my name and description + email to Adobe, no news from them.

I need to export important jobs for next week and Im super worried. If anyone had the same problem and found solution please help me out, thanks so much for your time. No project can be exported by any of my Premieres right now. 

 

I run a MacBook Pro 15 inch, Intel Core i7, 2,8 GHz, 16 GB ram, Radeon Pro 555 with 2GB of GDDR5, Intel HD Graphics 630

 

Thanks

TOPICS
Crash, Error or problem, Export, Freeze or hang, Performance

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607

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Nov 26, 2019 0
Community Beginner ,
Nov 26, 2019

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Update:

 

I restarted the computer after several crashes. Tried to export other projects shot in MP4 and BRAW, and they worked. Then added my old .MOV files from 7 years ago, and the crashes started again. The codec of this MOV's are (Timecode, Linear PCM, Apple ProRes 422 HQ) . Still trying to convert them to h.264 in Premiere and DaVinci, and both are crashing. Tried quicktime to export and also crashes. After importing this files to Premiere, all next projects even the mp4's and BRAW will crash also. 

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Nov 26, 2019 0
Adobe Employee ,
Nov 26, 2019

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Hi there!

Sorry to hear that.

Could you provide the following details:

 

• Which option is selected under  File > Project Settings > General > Renderer?
https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-...

• Did you apply any GPU accelerated effects on your files like Lumetri color effects ?

 

Here are the few suggestions you may try:

• Make sure there is enough space available in your targeted hard drive
• Delete Preview files
• Copy/Paste clips from the problem sequence to a brand new sequence.
• Export to an intermediate codec like Cineform or ProRes instead of H.264.

 

Thank you submitting the crash reports. We will check our crash server and find your crash reports.


Thanks,

KRawat

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Nov 26, 2019 0
Community Beginner ,
Nov 26, 2019

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Dear KRawat, thanks for your anser this is what happened:

 

Ive been editing normally in Premiere Pro 2020 14.0 during the last days, adding subtitles to an already edited film of 18 min length aprox. The only thing I did was adding subtitles to another language throughout the film, desaturating it and adding contrast in Lumetri. From the rest, everything was already edited because its already an finished film, that just needed subtitles and a few color and audio corrections. 

After days of adding subtitles, and just making some minor changes in color and audio, the day of exporting came, that day being today. Today I had around 15 crashes in Premiere 2020, which almost 70% of them where serious crashes resulting in a complete automatic failure of the system, where the Macbook Pro restarted with the black screen and grey text saying it crashed because of a system failure. 

 

After this terrible thing after hours of work and not being possible to open the same project in PP 2019 because the new project was made in PP2020, I decided to make from scratch the same project again in PP2019 13.1.5 but this time with no subtitles, only changing the color just a bit and some audio corrections. 

The system crashed over 10 times in PP2019 also. 

 

Then I contacted you, and thought that maybe its a codec problem because I was using old .MOV ProRes 422 HQ huge files. So I tried to convert this files to ProRes 422 in an intermediate codec thorugh Premiere Pro 2019, as you said in the last post. When the convertion was about to finish, the computer completely crashed and restarted. 

 

Then I tried to see if older projects could still be exported like I did last week in PP2019 with no problem (maybe with a previous version from Premiere, this I dont know because automat. updates is activated). Terrible news. Now somehow this problem that started with PP2020 crossed over somehow to PP2019 and now I cannot export ANY project. Like, it ALWAYS crashes with EVERY project. 

 

So I cannot use PP2020 and PP2019, are terribly crashing all the time, and restarting my 2017 MacBook that never had a problem before. 

 

So I tried one last thing, I went to my older 2013 Macbook Pro 13inch, and runned the Premiere which I had installed there. Its Premiere 2019 13.0.3. This older Premiere worked fine for converting .MOV ProRes 422 HQ to .MP4 h264. There where no crashes, it took time, but the export went through smoothly. Now That I had my .Mov film to .MP4 I moved the file to my PP2020 project in my newer MacBook Pro. So I just replaced the new Mp4's took out the older .Mov's, and I had all my subtitling work there so I dont have to work for days again. 

Everything was fine, until I exported, and even with my new MP4 half the size of the Movs, again Premiere crashed. I uninstalled PP2020 and installed it again. Made the same. And crashed restarting computer. 

 

I sent the latest report of the crash, 20 minutes ago under my work email horacio@thebeefilms.com .

I hope you get back to me soon.

I would really apreciate if Im gonna have to work from scratch again, that you can reach me with a link to download a Premiere 2019 13.X.X version, because this seems to be working better and I cannot downgrade from my Creative Cloud to 13.X.X . 

This is a terrible experience and cannot find a solution. As I said, I cleared caché and plugins, re installed everuthing, an not even I can export projects that I worked for last week. The problem that started from PP2020 now is also in PP2019, and my work is totally frozen now. 

 

Thanks

 

Horacio

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Nov 26, 2019 0
Adobe Employee ,
Nov 27, 2019

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Hi Horacio!

We appreciate you writing in.

 

Please try the following steps and check if it is working properly:

 

• Go to File > Project Settings > General. If the Renderer is set to Mercury Playback Engine GPU Acceleration switch it to Mercury Playback Engine Software Only.
https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro/td-...

• Go to Sequence > Render In and Out. This will render the timeline/sequence. Check if the rendering completes or if it's getting stuck at a particular frame.

 

• Check if the Automatic graphics switching is enabled or not, if it is then disable it and try to export again.

 

Let us know if it helps.

 

Thanks,

KRawat

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Nov 27, 2019 0
Community Beginner ,
Nov 28, 2019

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Thanks KRawat for your reply, I followed your steps and this is what happened:

 

-I had reset my Macbook Pro from scratch, erased all disks, all systems, reinstalled a fresh version of Mojave like if the computer was brand new. I downloaded creative cloud and installed Premiere Pro 2019 and 2020

 

- I opened premiere 2020 and switched Mercury to Software only, Processed in to out, and deactivated graphic cards switching. 

 

-My first export attempt of a new project filmed in BRAW, worked fine, and succesfully exported.

 

-My second attempt, was trying to export a project in Premiere Pro 2019 (with same mercury only software, processing in and out, no graphic switching), which I exported succesfully last week before Premiere 2020 was installed in my computer. This turned into the same crashes kernel panic reports, restarting my computer, the same crash as when my computer was not erased completely. 

-My third attempt was to traspass the project I succesfully exported in Premiere Pro 2019 to PP2020. I tried to export this project in PP2020 and the computer crashed again with kernel panic report. 

 

So even if I restored my Macbook from scratch, and also following your steps, the computer still crashes in both PP2019 and PP2020. This situation is driving me crazy. 

 

This is the kernel panic report from my computer, thanks for your time.

 

REPORT:

Premiere  2019 and 2020

Mercury engine software only

switching graphic cards is deactivated

 

Anonymous UUID:       D641CBB9-82EA-768F-7E9D-B11AB50C0346

 

Thu Nov 28 10:07:28 2019

 

*** Panic Report ***

panic(cpu 3 caller 0xffffff801dcdbadd): Kernel trap at 0xffffff801dcbce9e, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffdf804b9c4710, CR3: 0x000000007172612e, CR4: 0x00000000003626e0

RAX: 0x0000000000000000, RBX: 0x0000000007ba2700, RCX: 0x00000000003dd138, RDX: 0xffffff804d099de0

RSP: 0xffffff922002bbe0, RBP: 0xffffff922002bcb0, RSI: 0x0000000000000000, RDI: 0xffffff804d099de0

R8:  0x0000000000000000, R9:  0xfffffeb68a7237d8, R10: 0x00000001078fb000, R11: 0xffffff805bcc4700

R12: 0x00000000003dd138, R13: 0xffffff804b9c4718, R14: 0xffffff804b9c4700, R15: 0xffffdf804b9c4700

RFL: 0x0000000000010206, RIP: 0xffffff801dcbce9e, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffdf804b9c4710, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 2, VF: 5

 

Backtrace (CPU 3), Frame : Return Address

0xffffff922002b6b0 : 0xffffff801dbae6ed 

0xffffff922002b700 : 0xffffff801dcea185 

0xffffff922002b740 : 0xffffff801dcdb8ba 

0xffffff922002b7b0 : 0xffffff801db5bb40 

0xffffff922002b7d0 : 0xffffff801dbae107 

0xffffff922002b8f0 : 0xffffff801dbadf53 

0xffffff922002b960 : 0xffffff801dcdbadd 

0xffffff922002bad0 : 0xffffff801db5bb40 

0xffffff922002baf0 : 0xffffff801dcbce9e 

0xffffff922002bcb0 : 0xffffff801dcbd336 

0xffffff922002bd20 : 0xffffff801dc46ab9 

0xffffff922002be80 : 0xffffff801dc4e6b5 

0xffffff922002bec0 : 0xffffff801dba166e 

0xffffff922002bef0 : 0xffffff801dcc17e7 

0xffffff922002bfa0 : 0xffffff801db5c326 

 

BSD process name corresponding to current thread: mdworker_shared

 

Mac OS version:

18G103

 

Kernel version:

Darwin Kernel Version 18.7.0: Tue Aug 20 16:57:14 PDT 2019; root:xnu-4903.271.2~2/RELEASE_X86_64

Kernel UUID: C41337A1-0EC3-3896-A954-A1F85E849D53

Kernel slide:     0x000000001d800000

Kernel text base: 0xffffff801da00000

__HIB  text base: 0xffffff801d900000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

 

System uptime in nanoseconds: 740663406631

last loaded kext at 258757196369: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9ec93000, size 69632)

loaded kexts:

com.apple.filesystems.msdosfs 1.10

com.apple.filesystems.exfat 1.4

com.apple.driver.AudioAUUC 1.70

com.apple.fileutil 20.036.15

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.25.11

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleHDAHardwareConfigDriver 282.54

com.apple.kext.AMDFramebuffer 2.1.1

com.apple.driver.AppleHDA 282.54

com.apple.kext.AMDRadeonX4000 2.1.1

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleGraphicsDevicePolicy 3.50.12

com.apple.AGDCPluginDisplayMetrics 3.50.12

com.apple.driver.AppleIntelKBLGraphics 12.1.0

com.apple.driver.AGDCBacklightControl 3.50.12

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.14d3

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleBacklight 170.12.12

com.apple.driver.AppleMuxControl 3.50.12

com.apple.kext.AMD9500Controller 2.1.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.eficheck 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.9

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 12.1.0

com.apple.driver.AppleGFXHDA 100.1.414

com.apple.driver.AppleThunderboltIP 3.1.2

com.apple.iokit.SCSITaskUserClient 408.250.3

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.driver.AppleVirtIO 2.1.3

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 138.4

com.apple.driver.AirPort.BrcmNIC 1400.1.1

com.apple.filesystems.apfs 945.275.7

com.apple.private.KextAudit 1.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 201

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 282.54

com.apple.kext.OSvKernDSPLib 528

com.apple.kext.AMDRadeonX4100HWLibs 1.0

com.apple.kext.AMDRadeonX4000HWServices 2.1.1

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.14d3

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com.apple.iokit.IOAVBFamily 760.6

com.apple.plugin.IOgPTPPlugin 740.2

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleGraphicsControl 3.50.12

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleHDAController 282.54

com.apple.iokit.IOHDAFamily 282.54

com.apple.AppleGPUWrangler 3.50.12

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.kext.AMDSupport 2.1.1

com.apple.driver.X86PlatformPlugin 1.0.0

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com.apple.AppleGraphicsDeviceControl 3.50.12

com.apple.iokit.IOAcceleratorFamily2 404.14

com.apple.iokit.IOSurface 255.6.1

com.apple.iokit.IONDRVSupport 530.51

com.apple.iokit.IOGraphicsFamily 530.66

com.apple.driver.AppleThunderboltEDMSink 4.2.0

com.apple.driver.AppleThunderboltDPOutAdapter 5.6.9

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.AppleUSBAudio 315.6

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 2450.1

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com.apple.driver.AppleInputDeviceSupport 2440.2

com.apple.driver.AppleHSSPIHIDDriver 55.1

com.apple.driver.AppleHSSPISupport 55.1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleThunderboltDPInAdapter 5.6.9

com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.9

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.5

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltNHI 4.7.9

com.apple.driver.AppleHPM 3.4.1

com.apple.iokit.IOThunderboltFamily 6.8.6

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.2

com.apple.driver.AppleEFINVRAM 2.1

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com.apple.driver.DiskImages 493.0.0

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com.apple.driver.AppleKeyStore 2

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com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 145.200.2

com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3

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com.apple.kext.CoreTrust 1

com.apple.driver.AppleCredentialManager 1.0

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com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

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com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

 

EOF

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Nov 28, 2019 0
New Here ,
Nov 18, 2020

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I had the same problem, couldn't find a fix, But, I changed the "Performance" option to "Software only" instead of "Hardware Acceleration". Maybe there's something wrong with some GPUs. I hope this helps someone.

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Nov 18, 2020 0