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Premiere 2020 Crashing Every Couple Minutes with Macbook Pro

New Here ,
Oct 11, 2020

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Hi all,

 

just got the 2019 16" Macbook Pro, mainly to get a more powerful to computer to edit on. After I backed up my computer on to it, Premiere has been crashing constantly with project files that worked fine (if super slow) on my 2015 Macbook Pro. I haven't really noticed a pattern in when it crashes, it's been running for a couple minutes than crashing but also crashing almost as soon as I try to play my sequence. The error message reads:

 

Crashed Thread: 68

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000022461d290
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [16800]

VM Regions Near 0x22461d290:
VM_ALLOCATE 00000002244b1000-00000002245b1000 [ 1024K] rw-/rwx SM=PRV
--> VM_ALLOCATE 00000002245b1000-0000000224695000 [ 912K] rw-/rwx SM=COW
VM_ALLOCATE 0000000224695000-0000000224779000 [ 912K] rw-/rwx SM=PRV

 

I have the 2019 Macbook 16", running 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, and Intel UHD Graphics 630 1536 MB. Any help can be appreciated, tried reinstalling Premiere, clearing Memroy Cache, changing the Mercury Playback Processor, a lot of basic fixes on line. I reduced the playback window quality.  I have a video due in a couple of weeks and these continuous Premiere problems have really set me behind, trying to solve this as soon as possible. Any tips???

 

 

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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Premiere 2020 Crashing Every Couple Minutes with Macbook Pro

New Here ,
Oct 11, 2020

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Hi all,

 

just got the 2019 16" Macbook Pro, mainly to get a more powerful to computer to edit on. After I backed up my computer on to it, Premiere has been crashing constantly with project files that worked fine (if super slow) on my 2015 Macbook Pro. I haven't really noticed a pattern in when it crashes, it's been running for a couple minutes than crashing but also crashing almost as soon as I try to play my sequence. The error message reads:

 

Crashed Thread: 68

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000022461d290
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [16800]

VM Regions Near 0x22461d290:
VM_ALLOCATE 00000002244b1000-00000002245b1000 [ 1024K] rw-/rwx SM=PRV
--> VM_ALLOCATE 00000002245b1000-0000000224695000 [ 912K] rw-/rwx SM=COW
VM_ALLOCATE 0000000224695000-0000000224779000 [ 912K] rw-/rwx SM=PRV

 

I have the 2019 Macbook 16", running 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, and Intel UHD Graphics 630 1536 MB. Any help can be appreciated, tried reinstalling Premiere, clearing Memroy Cache, changing the Mercury Playback Processor, a lot of basic fixes on line. I reduced the playback window quality.  I have a video due in a couple of weeks and these continuous Premiere problems have really set me behind, trying to solve this as soon as possible. Any tips???

 

 

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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45

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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I'm assuming you did a system migration from your old computer?  Might want to do a clean install of OS and app.    If you want to try something less drastic, try creating a new user with administrative privileges in system preferences:  users and groups and sign in as the new user.

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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Hi,

do you mean create a new user and copy the Premiere file into that user?
Could the user just be almost the exact same as my current administrator
account?

--
Emma Callahan
emmacallahan25@gmail.com

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Adobe Community Professional ,
Oct 11, 2020

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No.  when you've created the new user if you go to your applications folder, I think you'll still see creative cloud and premiere.  double click on premiere and you may have to enter your adobe sign in info...   If you don't see them, just go to adobe.com and download creative cloud and then install premiere...

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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Gotcha! Also, don’t know if this is important, but I’m getting adobes
dvaaudiofilterscan Plug-in popping up in my dock, which hasn’t happened
before. Just made the new user though, gonna see how it goes--
Emma Callahan
emmacallahan25@gmail.com

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