I updated to Premiere 2020 yesterday without issue. Today Premiere will not open. The launch screen appears, it starts to load, then a crash notification. From the report:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000060
Exception Note: EXC_CORPSE_NOTIFY
I've tried uninstalling and reinstalling several times without luck. I'm working on an iMac with Catalina 10.15.1.
Try holding down the Option key when launching the app. This will reset all your preferences to default, which is a usual first step in troubleshooting:
Thank you for the suggestion, but that was one of the first things I tried -- no luck.
Please go to Apple Menu>System Preferences>Security & Privacy>Privacy tab>File folder access>Premiere Pro and check if the Documents folder is checked or not. If not, then check and restart your Mac and launch Premiere Pro.
That was it! Thank you so much!
Thank you Vinay!
i can't find file folder access in privacy, please help
Steps for PC?
I can't find Premiere Pro on my Files and Folders list, I tried restarting my laptop and reinstalling it but it doesn't work at all. It just appeared on my taskbar for a few seconds and it disappeared again.
I have the same problem, it would freeze on the loading screen and then crash. Today i don't even get the loading screen!
I do not have an Apple, I have a PC
What would be the steps for a PC?
I went to Apple Menu>System Preferences>Security & Privacy>Privacy tab> but there is no " <File Folder Access>Premiere Pro. " Any suggestions? I am on the first day of my 7 day trial and it does not look good so far. I cannot even launch Premiere.
My install stops at "Loading IZAdobeLoudness.Bundle" I have Izotope plug-ins, but not this. They are integral to my workflow in Nuendo. Any help would be appreciated.
Did you scroll down the list on the left side?
I had the same problem but Premiere Pro is not on my files and folders list. I restarted it and it's still not there
I've the same issue..
I have the same issue. There's no option for me to scroll on the left hand side.
For me everything is checked already, as mentioened above. I still cannot open Premier Pro. It just doesn't start. No warning or any message. 😞
Any solutions to this, new mac and this has been a pain in the ass.
Final Cut is looking real good right now, lol.
Now, can't sign in to uninstall, loving all the bugs, don't have a project to work on or anything. Love spending this time dealing with bugs. Thank you Adobe! 🙂
Just want to know if there is a fix, otherwise, it's time to move on. I can cancel my sub and get FC. No harm no foul, it was good while it lasted but the bugs and issues have finally come to the surface.
This solution is not working on my MAc laptop, latest OS, latest PPro install as of 09/19/2020. also tried the type folder delete in version 12. No luck.
I am having the same problem. I cannot open any new files created in the last several days. In the privacy tab as pictured above, the boxes are all checked. No matter which project I open, (stored on an external hard drive, (which has never created a problem before) Adobe Premiere Pro 2020 stops responding. This seems to coincide with the latest updates to PP2020. I forced quit PP and it reactivates, but doesn not respond.
Resetting the preferences, and reducing the amount of video files stored on my hard drive seems to have fixed the problem... 😅