Premiere 2020 not opening

Community Beginner ,
Nov 24, 2019 Nov 24, 2019

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I updated to Premiere 2020 yesterday without issue. Today Premiere will not open. The launch screen appears, it starts to load, then a crash notification. From the report:

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000060
Exception Note: EXC_CORPSE_NOTIFY

 

I've tried uninstalling and reinstalling several times without luck. I'm working on an iMac with Catalina 10.15.1. 

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correct answers 1 Correct Answer

Adobe Employee , Nov 25, 2019 Nov 25, 2019
Hi sjdewalt. Please go to Apple Menu>System Preferences>Security & Privacy>Privacy tab>File folder access>Premiere Pro and check if the Documents folder is checked or not. If not, then check and restart your Mac and launch Premiere Pro. //Vinay

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LEGEND ,
Nov 24, 2019 Nov 24, 2019

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Try holding down the Option key when launching the app. This will reset all your preferences to default, which is a usual first step in troubleshooting:

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/... 

MtD

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Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Thank you for the suggestion, but that was one of the first things I tried -- no luck.

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Hi sjdewalt.

 

Please go to Apple Menu>System Preferences>Security & Privacy>Privacy tab>File folder access>Premiere Pro and check if the Documents folder is checked or not. If not, then check and restart your Mac and launch Premiere Pro.

 

//Vinay

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Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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That was it! Thank you so much!

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New Here ,
Jan 16, 2020 Jan 16, 2020

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Thank you Vinay!

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New Here ,
Jan 25, 2020 Jan 25, 2020

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i can't find file folder access in privacy, please help

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Steps for PC?

 

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New Here ,
May 06, 2020 May 06, 2020

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I can't find Premiere Pro on my Files and Folders list, I tried restarting my laptop and reinstalling it but it doesn't work at all. It just appeared on my taskbar for a few seconds and it disappeared again. 

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I have the same problem, it would freeze on the loading screen and then crash.  Today i don't even get the loading screen!

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Community Beginner ,
Jan 04, 2020 Jan 04, 2020

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I do not have an Apple, I have a PC

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Community Beginner ,
Jan 04, 2020 Jan 04, 2020

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What would be the steps for a PC?

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New Here ,
Apr 08, 2020 Apr 08, 2020

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I went to Apple Menu>System Preferences>Security & Privacy>Privacy tab> but there is no " <File Folder Access>Premiere Pro. " Any suggestions? I am on the first day of my 7 day trial and it does not look good so far. I cannot even launch Premiere.

My install stops at "Loading IZAdobeLoudness.Bundle"  I have Izotope plug-ins, but not this. They are integral to my workflow in Nuendo. Any help would be appreciated.

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LEGEND ,
Apr 09, 2020 Apr 09, 2020

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Did you scroll down the list on the left side?

Screen Shot 2020-04-09 at 6.48.25 AM.png

MtD

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New Here ,
May 06, 2020 May 06, 2020

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I had the same problem but Premiere Pro is not on my files and folders list. I restarted it and it's still not there

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New Here ,
May 16, 2020 May 16, 2020

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I've the same issue.. 

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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I have the same issue.   There's no option for me to scroll on the left hand side.premiere.jpeg

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New Here ,
May 18, 2021 May 18, 2021

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LATEST

Hi,

For me everything is checked already, as mentioened above. I still cannot open Premier Pro. It just doesn't start. No warning or any message. 😞

 

 

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Any solutions to this, new mac and this has been a pain in the ass.  

 

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Final Cut is looking real good right now, lol.

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Now, can't sign in to uninstall, loving all the bugs, don't have a project to work on or anything.  Love spending this time dealing with bugs.  Thank you Adobe! 🙂

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Just want to know if there is a fix, otherwise, it's time to move on.  I can cancel my sub and get FC.  No harm no foul, it was good while it lasted but the bugs and issues have finally come to the surface.

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Community Beginner ,
Sep 19, 2020 Sep 19, 2020

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This solution is not working on my MAc laptop, latest OS, latest PPro install as of 09/19/2020. also tried the type folder delete in version 12. No luck.

Christopher Wright

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New Here ,
Sep 19, 2020 Sep 19, 2020

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I am having the same problem. I cannot open any new files created in the last several days. In the privacy tab as pictured above, the boxes are all checked. No matter which project I open, (stored on an external hard drive, (which has never created a problem before) Adobe Premiere Pro 2020 stops responding. This seems to coincide with the latest updates to PP2020. I forced quit PP and it reactivates, but doesn not respond. 

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New Here ,
Sep 19, 2020 Sep 19, 2020

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Resetting the preferences, and reducing the amount of video files stored on my hard drive seems to have fixed the problem... 😅

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