Premiere 2021 crashes when dragging mp4 file intro... - Adobe Community - 11888835

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Andrés5FCE

New Here ,

I have an issue and i need help please. I have a simple mp4 video and premiere let's me preview it, ,ut when I drag it into the timeline, it crashes.

My computer is more than capable of running the newest sofware, what could be happening?

TOPICS

Crash , Error or problem , Freeze or hang , Import

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Joëlle Bh

Community Expert ,

LATEST

Hello can you please try to do these rebooting steps:

Reset Premiere Pro preferences: FAQ: How to reset preferences in Premiere Pro?
Clear the media cache

https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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