Premiere 2021 crashes when dragging mp4 file intro timeline

New Here ,
Mar 11, 2021 Mar 11, 2021

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I have an issue and i need help please. I have a simple mp4 video and premiere let's me preview it, ,ut when I drag it into the timeline, it crashes. 

 

My computer is more than capable of running the newest sofware, what could be happening?

 

 

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Crash, Error or problem, Freeze or hang, Import

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hello can you please try to do these rebooting steps:

           https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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