Premiere, after effects and media encoder 2020 just open splash screen and show crash report window

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Jan 15, 2021

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Premiere, after effects and media encoder 2020 just open splash screen and show crash report window

Please help me

Process: Adobe Premiere Pro.exe [4920]
Path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Product Version: 14.8.0.39
File Version: 14.8.0.39
Code Type: x64
Parent Process: explorer.exe [4768]


Date/Time: 2021-01-15 16:17:56 Iran Standard Time
OS Version: 10.0.19041.662
Report ID:

Time Awake Since Boot: 597 seconds


Crashed thread: 31 [9012] THREAD_PRIORITY_NORMAL

 

Please help me


Exception Code: 0xc0000409

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU

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Peru Bob LATEST
Adobe Community Professional ,
Jan 15, 2021

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If NVIDIA, make sure you have the latest Studio Driver.

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