Premiere can't load media

New Here ,
Oct 22, 2020

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Even after I import through menus, then close/reopen the project, premiere can't load the media. Just winds up with a gray screen, nothing plays, and it all crashes. Had to get work done so I installed 13 (went that far back because of another, different bug), and everything is a-ok. 

 

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Adobe Employee ,
Oct 23, 2020

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Hi William5E96,

 

Sorry to hear about this. With which version of Premiere Pro were you experiencing this issue? Also, have you tried resetting app preferences and checked if it's working properly? 

 

Thanks,
Sumeet

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