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Premiere Causing Full System Crash

Community Beginner ,
Jun 20, 2020

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I have been experiencing major issues with premiere, causing the program to stop responding, and resulting in my entire system locking up with the only solution being to hard reboot my PC. I'm working on small projects (Social media clips under 1 min.) but the crashes keep coming.

 

I haven't found a specific action that causes the crash. Sometimes it happens when just attempting to view playback (even at 1/4 res.), sometimes it's when I pre-render, sometimes it happens when exporting. 

 

Here's a link to my system specs. All of my drivers and software are fully updated.  (Windows 10, Premiere 14.3)

 

I used the Adobe Cleanup tool to completely wipe premiere from my system and did a clean install but the issues persist. Any help would be greatly appreciated.

 

Edit: Because I'm forced to reboot the system to access anything on my PC I don't have the crash logs.

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Crash, Error or problem, Performance

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Premiere Causing Full System Crash

Community Beginner ,
Jun 20, 2020

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I have been experiencing major issues with premiere, causing the program to stop responding, and resulting in my entire system locking up with the only solution being to hard reboot my PC. I'm working on small projects (Social media clips under 1 min.) but the crashes keep coming.

 

I haven't found a specific action that causes the crash. Sometimes it happens when just attempting to view playback (even at 1/4 res.), sometimes it's when I pre-render, sometimes it happens when exporting. 

 

Here's a link to my system specs. All of my drivers and software are fully updated.  (Windows 10, Premiere 14.3)

 

I used the Adobe Cleanup tool to completely wipe premiere from my system and did a clean install but the issues persist. Any help would be greatly appreciated.

 

Edit: Because I'm forced to reboot the system to access anything on my PC I don't have the crash logs.

Topics

Crash, Error or problem, Performance

Views

195

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Adobe Community Professional ,
Jun 20, 2020

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What type of media?

Try using proxies:

https://helpx.adobe.com/premiere-pro/how-to/proxy-media.html

 

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Community Beginner ,
Jun 21, 2020

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I work with twitch clips. 900p upscaled to 1080p in premiere. Typically under 50MB. Other than that just simple After Effects animations. Here's an example video. 

 

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Adobe Community Professional ,
Jun 21, 2020

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

If the file is variable frame rate, which although Adobe says it will support, many users are having issues with VFR.

Use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Community Beginner ,
Jun 22, 2020

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mrmovess_0-1592845972605.png

If this works, you're a bloody genius. Thanks for the help.

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Adobe Community Professional ,
Jun 22, 2020

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Please let us know if that solves it for you, as it is VFR.

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Community Beginner ,
Jun 23, 2020

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Unfortunately, I still had a program crash. Is it possible that hardware acceleration is causing any issues with an AMD Radeon card?

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Peru Bob LATEST
Adobe Community Professional ,
Jun 23, 2020

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Possibly.  Try updating or rolling back graphics drivers directly from AMD

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