Highlighted

Premiere causing Panic Crashes

Community Beginner ,
Dec 04, 2016

Copy link to clipboard

Copied

Hello everyone. I am having a serious problem at the moment with Premiere. I am on a Mac Pro 2009, 2 x 3.46 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.

I am getting frequent panic crashes, usually when under high load when exporting but they do occur when simply editing in the sequence and under no stress.

We have ruled out this being a hardware issue. My colleague has a very similar spec mac pro, he has taken my hard drives to try to export out the project we're working on with his machine. Having to update to the most recent Premiere version in the process, and he has been having the exact same crashes. It seems it's a Premiere issue post version 2014 or somewhere around there. He has been running an early 2014 build prior to this and never had crashes. With the update to 2017, his is now the same as mine.

I myself have been having this crashing since around late 2014 version, through every update since. Covering numerous nvidia and CUDA driver updates.

The crashes occur whether running OpenCL or CUDA and is totally random. At times it crashes 10 minutes into an export queue, other times, 6 hours.

We have a tight deadline to make for a project that has 6 hours of video, and this is making meeting that deadline impossible.

On a related note. Can I ask as to the status of the CUDA bug when running Ultra key? The problem listed above is compounded because 80% of the project has Ultra Key in use. Which when using CUDA as the GPU renderer causes the program monitor to go black and not return (Open CL doesn’t have this problem but of course is slower in playback and export). The old three-way colour corrector did the same thing. Prior to the 2017 update I was told by adobe support that the Ultra key / CUDA issue was a top priority and it would be fixed in the 2017 update. It has not been. Any status update on this problem?

Here is a copy / paste of the most recent panic report, and an EtreCheck report.  Any help anyone can offer would be greatly appreciated.

Sat Dec  3 05:53:39 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff801eef43be): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11/osfmk/kern/sched_prim.c:2068

Backtrace (CPU 0), Frame : Return Address

0xffffff83c2e0b990 : 0xffffff801eedab52

0xffffff83c2e0ba10 : 0xffffff801eef43be

0xffffff83c2e0baa0 : 0xffffff801eef0e2f

0xffffff83c2e0bae0 : 0xffffff801eee71f4

0xffffff83c2e0bb20 : 0xffffff801ef1f45c

0xffffff83c2e0bc50 : 0xffffff801eec1e51

0xffffff83c2e0bc80 : 0xffffff801eec272f

0xffffff83c2e0bcd0 : 0xffffff801eedf6f3

0xffffff83c2e0bd00 : 0xffffff7f9fb125cf

0xffffff83c2e0bd30 : 0xffffff7f9fb718ed

0xffffff83c2e0bd50 : 0xffffff7f9fc1e64a

0xffffff83c2e0bda0 : 0xffffff7f9fe1f334

0xffffff83c2e0bde0 : 0xffffff7f9ff0db00

0xffffff83c2e0be40 : 0xffffff7f9fb78509

0xffffff83c2e0bef0 : 0xffffff801f4b52a6

0xffffff83c2e0bf40 : 0xffffff801f4b3111

0xffffff83c2e0bf80 : 0xffffff801f4b3206

0xffffff83c2e0bfb0 : 0xffffff801efc9117

      Kernel Extensions in backtrace:

         com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0b000->0xffffff7f9fdeafff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f9faf4000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f9faad000

            dependency: com.apple.AppleGraphicsDeviceControl(3.12.9)[C5A263AD-4212-31A1-9DE2-A73A25F2ADC0]@0xffffff7f9fb04000

         com.nvidia.web.NVDAGM100HalWeb(10.1.1)[CB2B6673-87F0-3AB9-B827-8C256E9B4D4E]@0xffffff7f9fdfa000->0xffffff7f9fff6fff

            dependency: com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0b000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000

BSD process name corresponding to current thread: kernel_task

Boot args: nvda_drv=1

Mac OS version:

15G1108

Kernel version:

Darwin Kernel Version 15.6.0: Thu Sep  1 15:01:16 PDT 2016; root:xnu-3248.60.11~2/RELEASE_X86_64

Kernel UUID: FD33DB7B-CF7A-3AD5-AF00-23EA2D35FEFA

Kernel slide:     0x000000001ec00000

Kernel text base: 0xffffff801ee00000

__HIB  text base: 0xffffff801ed00000

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 23690114113518

last loaded kext at 243155385062: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 69632)

last unloaded kext at 303486445596: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 61440)

loaded kexts:

com.nvidia.CUDA 1.1.0

com.nvidia.web.GeForceWeb 10.1.1

com.nvidia.web.NVDAGM100HalWeb 10.1.1

com.nvidia.web.NVDAResmanWeb 10.1.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.ntfs 3.13

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleMikeyDriver 274.12

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.BootCache 38

com.apple.driver.Intel82574L 2.7.0b1

com.apple.driver.AirPortBrcm43224 700.36.24

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 108.2.3

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOAcceleratorFamily2 205.11

com.apple.AppleGraphicsDeviceControl 3.12.9

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

EtreCheck version: 3.1.3 (337)

Report generated 2016-12-04 12:34:48

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:

    Mac Pro (Early 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac Pro - model: MacPro5,1

    2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

    32 GB RAM Upgradeable - [Instructions]

        DIMM 1

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 2

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 3

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 4

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 5

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 6

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 7

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 8

            4 GB DDR3 ECC 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en2: 802.11 a/b/g/n

Video Information:

    NVIDIA GeForce GTX 980 Ti - VRAM: 6143 MB

        S243HL 1920 x 1080

        DELL U2715H 2560 x 1440 @ 59 Hz

System Software:

    OS X El Capitan 10.11.6 (15G1108) - Time since boot: less than an hour

Disk Information:

    HL-DT-ST DVD-RW GH41N   ()

    SAMSUNG MZHPV512HDGL-00000 disk0 : (512.11 GB) (Solid State - TRIM: No)

    [Show SMART report]

        EFI (disk0s1) <not mounted> : 210 MB

        storage (disk0s2) /Volumes/storage : 229.61 GB (54.91 GB free)

        Backup (disk0s3) /Volumes/Backup : 140.90 GB (63.92 GB free)

        Recovery HD (disk0s4) <not mounted>  [Recovery]: 650 MB

        Main OS (disk0s5) /  [Startup]: 139.34 GB (19.24 GB free)

        Recovery HD (disk0s6) <not mounted>  [Recovery]: 650 MB

    TOSHIBA DT01ACA200 disk1 : (2 TB) (Rotational)

    [Show SMART report]

        EFI (disk1s1) <not mounted> : 210 MB

        Colin (disk1s2) /Volumes/Colin : 1.70 TB (736.36 GB free)

        BOOTCAMP (disk1s3) /Volumes/BOOTCAMP : 303.00 GB (43.64 GB free)

USB Information:

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Mitsumi Electric Hub in Apple Extended USB Keyboard

        Mitsumi Electric Apple Extended USB Keyboard

    Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

    VIA Labs, Inc.          USB3.0 Hub             

        VIA Labs, Inc.          USB3.0 Hub             

    VIA Labs, Inc.          USB2.0 Hub             

        VIA Labs, Inc.          USB2.0 Hub             

            Realtek USB3.0 Card Reader

Gatekeeper:

    Anywhere

Unknown Files:

    ~/Library/LaunchAgents/com.appbox.AppBox.plist

        ~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 14674EFE-5DD1-467F-BF17-A278EF192684

    One unknown file found. [Check files]

Kernel Extensions:

        /Applications/Windscribe.app

    [not loaded]    com.chungwasoft.Shimo.tap (1.1 - 2016-07-25) [Support]

    [not loaded]    com.chungwasoft.Shimo.tun (1.1 - 2016-07-25) [Support]

        /System/Library/Extensions

    [loaded]    com.nvidia.CUDA (1.1.0 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.NVDAStartupWeb (10.11.14 - OS X 10.7 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.GeForceTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.GeForceWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAGF100HalWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAGK100HalWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.NVDAGM100HalWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDANV50HalTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAResmanTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.NVDAResmanWeb (10.11.14 - 2016-11-07) [Support]

System Launch Agents:

    [not loaded]    8 Apple tasks

    [loaded]    160 Apple tasks

    [running]    71 Apple tasks

System Launch Daemons:

    [not loaded]    45 Apple tasks

    [loaded]    161 Apple tasks

    [running]    84 Apple tasks

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-12-01) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-10-29) [Support]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-10-24) [Support]

    [running]    com.nvidia.nvagent.plist (2016-11-07) [Support]

Launch Daemons:

    [loaded]    com.aaa.windscribe.OVPNHelper.plist (2016-10-21) [Support]

    [loaded]    com.adobe.SwitchBoard.plist (2016-12-01) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-10-29) [Support]

    [running]    com.adobe.agsservice.plist (2016-10-24) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-10-26) [Support]

    [loaded]    com.apple.aelwriter.plist (2016-09-20)

    [running]    com.apple.qmaster.qmasterd.plist (2010-08-26)

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.nvidia.cuda.launcher.plist (2016-10-24) [Support]

    [running]    com.nvidia.cudad.plist (2016-10-24) [Support]

    [running]    com.nvidia.nvroothelper.plist (2016-11-07) [Support]

    [loaded]    org.wireshark.ChmodBPF.plist (2016-10-27) [Support] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!

User Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-11-07) [Support]

    [running]    com.appbox.AppBox.plist (2016-10-03) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-09-20) [Support]

    [loaded]    com.valvesoftware.steamclean.plist (2016-11-26) [Support]

User Login Items:

    iTunesHelper    Application   (2016-11-07)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application   (2016-12-02)

        (/Applications/Dropbox.app)

    com.adobe.SwitchBoard.monitor.plist    MachInit   (2016-12-01)

        (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

    Mach Init items are deprecated

Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-29) [Support]

    FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    QuickTime Plugin: 7.7.3 (2016-11-07)

    Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    Default Browser: 601 - SDK 10.11 (2016-09-22)

    SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-31) [Support]

    PepperFlashPlayer: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    Silverlight: 5.1.50709.0 - SDK 10.6 (2016-09-23) [Support]

Audio Plug-ins:

    DVCPROHDAudio: 1.3.2 (2016-11-07)

3rd Party Preference Panes:

    CUDA Preferences (2016-10-24) [Support]

    Flash Player (2016-10-26) [Support]

    NVIDIA Driver Manager (2016-11-07) [Support]

    Perian (2011-07-23) [Support]

Time Machine:

    Time Machine not configured!

Top Processes by CPU:

       700%   Adobe Media Encoder CC 2017

         7%   Google Chrome Helper(5)

         5%   WindowServer

         3%   kernel_task

         3%   Google Chrome

Top Processes by Memory:

    2.43 GB   Adobe Media Encoder CC 2017

    1.68 GB   kernel_task

    1.34 GB   Adobe Premiere Pro CC 2017

    721 MB    Google Chrome Helper(5)

    524 MB    softwareupdated

Virtual Memory Information:

    22.27 GB  Available RAM

    12.50 GB  Free RAM

    9.73 GB   Used RAM

    9.77 GB   Cached files

    0 B       Swap Used

Diagnostics Information:

    Dec 4, 2016, 12:13:35 PM    Self test - passed

    Dec 3, 2016, 01:26:09 PM    /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132609_[redacted].hang

        /Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/Adobe Encore

    Dec 3, 2016, 01:22:20 PM    /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132220_[redacted].hang

    Dec 3, 2016, 09:58:05 AM    /Library/Logs/DiagnosticReports/QuickTime Player_2016-12-03-095805_[redacted].hang

        /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player

    Dec 3, 2016, 07:58:25 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-03-075825_[redacted].panic [Details]

    Dec 3, 2016, 07:32:31 AM    /Library/Logs/DiagnosticReports/Adobe Media Encoder CC 2017_2016-12-03-073231_[redacted].cpu_resource.diag [Details]

        /Applications/Adobe Media Encoder CC 2017/Adobe Media Encoder CC 2017.app/Contents/MacOS/Adobe Media Encoder CC 2017

    Dec 3, 2016, 05:53:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-03-055339_[redacted].panic [Details]

    Dec 2, 2016, 11:08:02 PM    /Library/Logs/DiagnosticReports/Kernel_2016-12-02-230802_[redacted].panic [Details]

    Dec 1, 2016, 12:29:14 PM    /Library/Logs/DiagnosticReports/Kernel_2016-12-01-122914_[redacted].panic [Details]

    Dec 1, 2016, 11:36:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-01-113639_[redacted].panic [Details]

    Nov 30, 2016, 12:12:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-11-30-121207_[redacted].panic [Details]

    Nov 21, 2016, 01:57:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-11-21-135707_[redacted].panic [Details]

    Nov 3, 2016, 11:43:43 AM    /Library/Logs/DiagnosticReports/Kernel_2016-11-03-114343_[redacted].panic [Details]

Files deleted by EtreCheck:

    Dec 4, 2016, 12:25:58 PM - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere causing Panic Crashes

Community Beginner ,
Dec 04, 2016

Copy link to clipboard

Copied

Hello everyone. I am having a serious problem at the moment with Premiere. I am on a Mac Pro 2009, 2 x 3.46 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.

I am getting frequent panic crashes, usually when under high load when exporting but they do occur when simply editing in the sequence and under no stress.

We have ruled out this being a hardware issue. My colleague has a very similar spec mac pro, he has taken my hard drives to try to export out the project we're working on with his machine. Having to update to the most recent Premiere version in the process, and he has been having the exact same crashes. It seems it's a Premiere issue post version 2014 or somewhere around there. He has been running an early 2014 build prior to this and never had crashes. With the update to 2017, his is now the same as mine.

I myself have been having this crashing since around late 2014 version, through every update since. Covering numerous nvidia and CUDA driver updates.

The crashes occur whether running OpenCL or CUDA and is totally random. At times it crashes 10 minutes into an export queue, other times, 6 hours.

We have a tight deadline to make for a project that has 6 hours of video, and this is making meeting that deadline impossible.

On a related note. Can I ask as to the status of the CUDA bug when running Ultra key? The problem listed above is compounded because 80% of the project has Ultra Key in use. Which when using CUDA as the GPU renderer causes the program monitor to go black and not return (Open CL doesn’t have this problem but of course is slower in playback and export). The old three-way colour corrector did the same thing. Prior to the 2017 update I was told by adobe support that the Ultra key / CUDA issue was a top priority and it would be fixed in the 2017 update. It has not been. Any status update on this problem?

Here is a copy / paste of the most recent panic report, and an EtreCheck report.  Any help anyone can offer would be greatly appreciated.

Sat Dec  3 05:53:39 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff801eef43be): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11/osfmk/kern/sched_prim.c:2068

Backtrace (CPU 0), Frame : Return Address

0xffffff83c2e0b990 : 0xffffff801eedab52

0xffffff83c2e0ba10 : 0xffffff801eef43be

0xffffff83c2e0baa0 : 0xffffff801eef0e2f

0xffffff83c2e0bae0 : 0xffffff801eee71f4

0xffffff83c2e0bb20 : 0xffffff801ef1f45c

0xffffff83c2e0bc50 : 0xffffff801eec1e51

0xffffff83c2e0bc80 : 0xffffff801eec272f

0xffffff83c2e0bcd0 : 0xffffff801eedf6f3

0xffffff83c2e0bd00 : 0xffffff7f9fb125cf

0xffffff83c2e0bd30 : 0xffffff7f9fb718ed

0xffffff83c2e0bd50 : 0xffffff7f9fc1e64a

0xffffff83c2e0bda0 : 0xffffff7f9fe1f334

0xffffff83c2e0bde0 : 0xffffff7f9ff0db00

0xffffff83c2e0be40 : 0xffffff7f9fb78509

0xffffff83c2e0bef0 : 0xffffff801f4b52a6

0xffffff83c2e0bf40 : 0xffffff801f4b3111

0xffffff83c2e0bf80 : 0xffffff801f4b3206

0xffffff83c2e0bfb0 : 0xffffff801efc9117

      Kernel Extensions in backtrace:

         com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0b000->0xffffff7f9fdeafff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f9faf4000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f9faad000

            dependency: com.apple.AppleGraphicsDeviceControl(3.12.9)[C5A263AD-4212-31A1-9DE2-A73A25F2ADC0]@0xffffff7f9fb04000

         com.nvidia.web.NVDAGM100HalWeb(10.1.1)[CB2B6673-87F0-3AB9-B827-8C256E9B4D4E]@0xffffff7f9fdfa000->0xffffff7f9fff6fff

            dependency: com.nvidia.web.NVDAResmanWeb(10.1.1)[BE7567E8-5D1C-35DD-B051-681E166FE6DA]@0xffffff7f9fb0b000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[84BCBD9B-FBFD-3C74-B6FF-FD38718C682A]@0xffffff7f9f72c000

BSD process name corresponding to current thread: kernel_task

Boot args: nvda_drv=1

Mac OS version:

15G1108

Kernel version:

Darwin Kernel Version 15.6.0: Thu Sep  1 15:01:16 PDT 2016; root:xnu-3248.60.11~2/RELEASE_X86_64

Kernel UUID: FD33DB7B-CF7A-3AD5-AF00-23EA2D35FEFA

Kernel slide:     0x000000001ec00000

Kernel text base: 0xffffff801ee00000

__HIB  text base: 0xffffff801ed00000

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 23690114113518

last loaded kext at 243155385062: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 69632)

last unloaded kext at 303486445596: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 61440)

loaded kexts:

com.nvidia.CUDA 1.1.0

com.nvidia.web.GeForceWeb 10.1.1

com.nvidia.web.NVDAGM100HalWeb 10.1.1

com.nvidia.web.NVDAResmanWeb 10.1.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.ntfs 3.13

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleMikeyDriver 274.12

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.BootCache 38

com.apple.driver.Intel82574L 2.7.0b1

com.apple.driver.AirPortBrcm43224 700.36.24

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 108.2.3

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOAcceleratorFamily2 205.11

com.apple.AppleGraphicsDeviceControl 3.12.9

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

EtreCheck version: 3.1.3 (337)

Report generated 2016-12-04 12:34:48

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:

    Mac Pro (Early 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac Pro - model: MacPro5,1

    2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

    32 GB RAM Upgradeable - [Instructions]

        DIMM 1

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 2

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 3

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 4

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 5

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 6

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 7

            4 GB DDR3 ECC 1333 MHz ok

        DIMM 8

            4 GB DDR3 ECC 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en2: 802.11 a/b/g/n

Video Information:

    NVIDIA GeForce GTX 980 Ti - VRAM: 6143 MB

        S243HL 1920 x 1080

        DELL U2715H 2560 x 1440 @ 59 Hz

System Software:

    OS X El Capitan 10.11.6 (15G1108) - Time since boot: less than an hour

Disk Information:

    HL-DT-ST DVD-RW GH41N   ()

    SAMSUNG MZHPV512HDGL-00000 disk0 : (512.11 GB) (Solid State - TRIM: No)

    [Show SMART report]

        EFI (disk0s1) <not mounted> : 210 MB

        storage (disk0s2) /Volumes/storage : 229.61 GB (54.91 GB free)

        Backup (disk0s3) /Volumes/Backup : 140.90 GB (63.92 GB free)

        Recovery HD (disk0s4) <not mounted>  [Recovery]: 650 MB

        Main OS (disk0s5) /  [Startup]: 139.34 GB (19.24 GB free)

        Recovery HD (disk0s6) <not mounted>  [Recovery]: 650 MB

    TOSHIBA DT01ACA200 disk1 : (2 TB) (Rotational)

    [Show SMART report]

        EFI (disk1s1) <not mounted> : 210 MB

        Colin (disk1s2) /Volumes/Colin : 1.70 TB (736.36 GB free)

        BOOTCAMP (disk1s3) /Volumes/BOOTCAMP : 303.00 GB (43.64 GB free)

USB Information:

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Mitsumi Electric Hub in Apple Extended USB Keyboard

        Mitsumi Electric Apple Extended USB Keyboard

    Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

    VIA Labs, Inc.          USB3.0 Hub             

        VIA Labs, Inc.          USB3.0 Hub             

    VIA Labs, Inc.          USB2.0 Hub             

        VIA Labs, Inc.          USB2.0 Hub             

            Realtek USB3.0 Card Reader

Gatekeeper:

    Anywhere

Unknown Files:

    ~/Library/LaunchAgents/com.appbox.AppBox.plist

        ~/Library/Application Support/AppPolicy/AppBox -i -c 461086 -isn 14674EFE-5DD1-467F-BF17-A278EF192684

    One unknown file found. [Check files]

Kernel Extensions:

        /Applications/Windscribe.app

    [not loaded]    com.chungwasoft.Shimo.tap (1.1 - 2016-07-25) [Support]

    [not loaded]    com.chungwasoft.Shimo.tun (1.1 - 2016-07-25) [Support]

        /System/Library/Extensions

    [loaded]    com.nvidia.CUDA (1.1.0 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.NVDAStartupWeb (10.11.14 - OS X 10.7 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.GeForceTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.GeForceWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAGF100HalWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAGK100HalWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.NVDAGM100HalWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDANV50HalTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [not loaded]    com.nvidia.web.NVDAResmanTeslaWeb (10.11.14 - 2016-11-07) [Support]

    [loaded]    com.nvidia.web.NVDAResmanWeb (10.11.14 - 2016-11-07) [Support]

System Launch Agents:

    [not loaded]    8 Apple tasks

    [loaded]    160 Apple tasks

    [running]    71 Apple tasks

System Launch Daemons:

    [not loaded]    45 Apple tasks

    [loaded]    161 Apple tasks

    [running]    84 Apple tasks

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-12-01) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2016-10-29) [Support]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-10-24) [Support]

    [running]    com.nvidia.nvagent.plist (2016-11-07) [Support]

Launch Daemons:

    [loaded]    com.aaa.windscribe.OVPNHelper.plist (2016-10-21) [Support]

    [loaded]    com.adobe.SwitchBoard.plist (2016-12-01) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-10-29) [Support]

    [running]    com.adobe.agsservice.plist (2016-10-24) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-10-26) [Support]

    [loaded]    com.apple.aelwriter.plist (2016-09-20)

    [running]    com.apple.qmaster.qmasterd.plist (2010-08-26)

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loaded]    com.nvidia.cuda.launcher.plist (2016-10-24) [Support]

    [running]    com.nvidia.cudad.plist (2016-10-24) [Support]

    [running]    com.nvidia.nvroothelper.plist (2016-11-07) [Support]

    [loaded]    org.wireshark.ChmodBPF.plist (2016-10-27) [Support] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!

User Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-11-07) [Support]

    [running]    com.appbox.AppBox.plist (2016-10-03) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-09-20) [Support]

    [loaded]    com.valvesoftware.steamclean.plist (2016-11-26) [Support]

User Login Items:

    iTunesHelper    Application   (2016-11-07)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application   (2016-12-02)

        (/Applications/Dropbox.app)

    com.adobe.SwitchBoard.monitor.plist    MachInit   (2016-12-01)

        (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

    Mach Init items are deprecated

Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-29) [Support]

    FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    QuickTime Plugin: 7.7.3 (2016-11-07)

    Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    Default Browser: 601 - SDK 10.11 (2016-09-22)

    SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-31) [Support]

    PepperFlashPlayer: 23.0.0.207 - SDK 10.9 (2016-11-08) [Support]

    Silverlight: 5.1.50709.0 - SDK 10.6 (2016-09-23) [Support]

Audio Plug-ins:

    DVCPROHDAudio: 1.3.2 (2016-11-07)

3rd Party Preference Panes:

    CUDA Preferences (2016-10-24) [Support]

    Flash Player (2016-10-26) [Support]

    NVIDIA Driver Manager (2016-11-07) [Support]

    Perian (2011-07-23) [Support]

Time Machine:

    Time Machine not configured!

Top Processes by CPU:

       700%   Adobe Media Encoder CC 2017

         7%   Google Chrome Helper(5)

         5%   WindowServer

         3%   kernel_task

         3%   Google Chrome

Top Processes by Memory:

    2.43 GB   Adobe Media Encoder CC 2017

    1.68 GB   kernel_task

    1.34 GB   Adobe Premiere Pro CC 2017

    721 MB    Google Chrome Helper(5)

    524 MB    softwareupdated

Virtual Memory Information:

    22.27 GB  Available RAM

    12.50 GB  Free RAM

    9.73 GB   Used RAM

    9.77 GB   Cached files

    0 B       Swap Used

Diagnostics Information:

    Dec 4, 2016, 12:13:35 PM    Self test - passed

    Dec 3, 2016, 01:26:09 PM    /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132609_[redacted].hang

        /Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/Adobe Encore

    Dec 3, 2016, 01:22:20 PM    /Library/Logs/DiagnosticReports/Adobe Encore_2016-12-03-132220_[redacted].hang

    Dec 3, 2016, 09:58:05 AM    /Library/Logs/DiagnosticReports/QuickTime Player_2016-12-03-095805_[redacted].hang

        /Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player

    Dec 3, 2016, 07:58:25 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-03-075825_[redacted].panic [Details]

    Dec 3, 2016, 07:32:31 AM    /Library/Logs/DiagnosticReports/Adobe Media Encoder CC 2017_2016-12-03-073231_[redacted].cpu_resource.diag [Details]

        /Applications/Adobe Media Encoder CC 2017/Adobe Media Encoder CC 2017.app/Contents/MacOS/Adobe Media Encoder CC 2017

    Dec 3, 2016, 05:53:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-03-055339_[redacted].panic [Details]

    Dec 2, 2016, 11:08:02 PM    /Library/Logs/DiagnosticReports/Kernel_2016-12-02-230802_[redacted].panic [Details]

    Dec 1, 2016, 12:29:14 PM    /Library/Logs/DiagnosticReports/Kernel_2016-12-01-122914_[redacted].panic [Details]

    Dec 1, 2016, 11:36:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-12-01-113639_[redacted].panic [Details]

    Nov 30, 2016, 12:12:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-11-30-121207_[redacted].panic [Details]

    Nov 21, 2016, 01:57:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-11-21-135707_[redacted].panic [Details]

    Nov 3, 2016, 11:43:43 AM    /Library/Logs/DiagnosticReports/Kernel_2016-11-03-114343_[redacted].panic [Details]

Files deleted by EtreCheck:

    Dec 4, 2016, 12:25:58 PM - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 08, 2016

Copy link to clipboard

Copied

Bump

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 30, 2017

Copy link to clipboard

Copied

Matte32009715,

Were you ever able to figure out a solution?  I'm having this issue with kernel panics and Premiere (same info in Panic Report) as well. 

I'm on a Mac Pro mid-2012, 2 x 2.4 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.  Panic never happens on startup (as detailed in a bunch of other threads) or during export.  It simply locks up and shuts down at relatively inconspicuous moments during editing. 

These kernel panics are happening on a very regular basis - 2 to 4 times a day - when using premiere but almost never - maybe once a month - when I'm using After Effects, even during heavy processing.

I've been scouring forums (NVIDIA, Adobe, Apple, TonyMacx86) and haven't found any true fixes.  Saw very slight improvement by making sure browsers and other graphic-centric programs are closed while working.  Also seemed to benefit from ditching latest NVIDIA web driver 346.03.15f06 and going back to the NVIDIA beta driver 346.03.15b01. 

Any info would be great.  Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 30, 2017

Copy link to clipboard

Copied

I didn't find a solution when running 10.11.x however I've not yet had a crash running 10.12.3. Although I have been less busy since running Sierra so I've not had Premiere in use as much as I had before. Maybe I am lucky and the crash will come, maybe it's fixed. You just don't know with adobe.

I'm sorry I can't offer you any more help than that.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 30, 2017

Copy link to clipboard

Copied

Thanks.  Appreciate the response. 

One thing I just solved that may or may not be related was that my Premiere project file was crazy huge.  I hadn't looked closely at it so was unaware.  It was causing slow opens and extremely slow saves/autosaves.  Turns out that using footage from Amira cameras can bloat the project due to auto LUT inclusion.  [Solution found here: Amira LUTs and project bloat — The Premiere Pro ]

I'm not sure if that issue was creating added pressure that led to kernel panic but thought I'd pass on the info just in case.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 31, 2017

Copy link to clipboard

Copied

It's funny you should say that, my project I had the main issues with was also pretty big. I can't recall if I had crashes with other projects as it's been a while (a combination of the being less busy and also maybe moving to Sierra).

The size of the project could be just coincidental, who knows.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 02, 2020

Copy link to clipboard

Copied

I think there are several issues with Premiere and After effects and it never had fixed on MAC using Nvidia graphics. 
First is that premiere do not understand power managment on Nvidia. If you run bench tests, Grpahics card works at full load, spins up fan and everything works. But if you start to render on premiere or after effects or using Adobe Media encoder, GPU gets really hot and fan didn't spin at all. I think Adobe software didn't send some comands to the GPU or something like that. I have GTX 980 Ti in my 2010 mac pro 32 gigs of ram and X5690 6 core 3.46 Ghz CPU 
Final cut never crashed at full loads. Cinema 4D, Davinci Resolve can render for days without a single crash. Adobe just keeps crashing... I think Adobe didn't changed their core code since '90-ties. Yes, it good tool for edit and graphics, photo, but it has been always bad for Nvidia. PC or Mac it crash and have unstable with Nvida GPU's...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Engaged ,
Apr 13, 2017

Copy link to clipboard

Copied

I have had this kernel panic "blocking while holding a spinlock" issue for years now and spoken at length with different people. I tried replacing my power supply, thinking it was a power issue, but others have even tried adding a separate power supply for the GPU and this has not helped.

It occurs most frequently for me when I scrub the timeline for an extended period of time without releasing the mouse. My best guess is that it's overfilling some kind of buffer in the GPU.

Nobody at either Adobe nor Nvidia nor Apple knows why this is happening, or seems to care to look into it or at least pass it up the chain. I've gotten nowhere with Adobe tech support. Their response has been "it's an Nvidia issue."

The consensus from these companies seems to be that the other is at fault. No one is taking responsibility for the cause and so there is no hope currently for a fix because no one seems even remotely interested in investigating.

This is clearly not a one-off issue or spurious malfunction, there are too many of us with the same problem. The lack of interest from Adobe in addressing this issue or at least looking into it is shameful. I cannot use my editing machine without saving every 5 minutes because I don't know when the whole system will come crashing down. It is, in short, the nightmare of my work day.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
cosmo_lv LATEST
Community Beginner ,
Jul 02, 2020

Copy link to clipboard

Copied

I think there are several issues with Premiere and After effects and it never had fixed on MAC using Nvidia graphics. 
First is that premiere do not understand power managment on Nvidia. If you run bench tests, Grpahics card works at full load, spins up fan and everything works. But if you start to render on premiere or after effects or using Adobe Media encoder, GPU gets really hot and fan didn't spin at all. I think Adobe software didn't send some comands to the GPU or something like that. I have GTX 980 Ti in my 2010 mac pro 32 gigs of ram and X5690 6 core 3.46 Ghz CPU 
Final cut never crashed at full loads. Cinema 4D, Davinci Resolve can render for days without a single crash. Adobe just keeps crashing... I think Adobe didn't changed their core code since '90-ties. And their arguments that it is Nvidia issue are just pointless! Why other manufacturers using All Nvidia capabilities and it never crashed on Davinci Resolve? Maybe Adobe engineers need some education help from BlackMagic design? Or take some education courses at MIT?
Yes, it good tool for edit and graphics, photo, but it has been always bad for Nvidia. PC or Mac it crash and have unstable with Nvida GPU's... And i think Adobe even didn't have any test bench with Nvidia graphics. They just say it's others foult not us - So easy to say... 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 07, 2017

Copy link to clipboard

Copied

Hi,

Sorry to hear about this. Is everyone on this thread using NVIDIA GPUs on Legacy Mac towers?

  • I am on a Mac Pro 2009, 2 x 3.46 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.
  • We have ruled out this being a hardware issue.

If you have not already done so, please file a bug.

Personally, I have not used CUDA on my own NVIDIA MacBook Pro since around OS X 10.8.5. I use OpenCL processing as it's more stable on my personal system. I've noticed that OS X and CUDA have not been playing well together since then.

That said, my aging Windows test box has an updated K2200 that absolutely rocks.

My observation is that Apple has not made a piece of hardware using NVIDIA GPUs for some years now. That may say something about continued NVIDIA support for legacy hardware on Mac OS.

My personal advice is that you may want to update your hardware for current versions of Mac OS and Premiere Pro going forward. I know, I know: that solution may not be a cheap or feasible one. I try and update my primary computer systems at least once every five years, but that's me.

You reported that things were going well since the last update. Is that still the case?

Thanks,

Kevin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Engaged ,
Jun 07, 2017

Copy link to clipboard

Copied

Thanks Kevin for responding. It's the most I've ever heard from anyone at Adobe and it's satisfying to finally read a response.

I've not had the problem since the Sierra update. I updated to 2017 around that time so I'm not sure what fixed it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 08, 2017

Copy link to clipboard

Copied

benwinter,
Thanks so much for reporting back.

Thanks Kevin for responding. It's the most I've ever heard from anyone at Adobe and it's satisfying to finally read a response.

I've not had the problem since the Sierra update. I updated to 2017 around that time so I'm not sure what fixed it.

Glad to hear it. Are you running a legacy Mac tower with a current NVIDIA GPU, as well? Let me know so I can help others with their troubleshooting.

Thanks!
Kevin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 19, 2017

Copy link to clipboard

Copied

@Kevin

Thanks for responding to this thread.  I continue to experience these kernel panics.  As of a month ago, I thought I had found a fix drawing power for my Nvidia 980ti from dual sources (SD/Superdrive slot).  Had a couple instances but an improvement overall.  Unfortunately the crashes returned with a vengeance this week.  As you can imagine, this is incredibly frustrating and debilitating when you are on a tight delivery schedule.

Are there any other insights you can provide here? 

For reference my system specs - Mac Pro mid-2012, 2 x 2.4 GHz 6-Core Intel Xeon, 32GB with Nvidia 980ti. Version 10.11.6.

@benwinter

I am up to date on Adobe apps and Nvidia drivers but I have been hesitant to upgrade the OS to Sierra because I am in the middle of a project and that's something I have tried to avoid since it caused some incredible headaches for me in the past.

Is it still the case that installing Sierra has eliminated the issue so far?

Thanks again for any thoughts.  Useful insight has been hard to come by via Apple/Nvidia forums and resources.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Engaged ,
Oct 19, 2017

Copy link to clipboard

Copied

Yes I would tell you to update to Sierra, I haven't had a kernel panic for a long time now. Although the GPU Lumetri issue continues.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
May 09, 2018

Copy link to clipboard

Copied

Hi, I'm having same problem with premiere for years. Does anyone found a solution yet?

benwinter can you confirm that Sierra fix this issue?

I read that people with HS still got same Kernel panics.

My system reboot twice today and 3 times yesterday.  It usually happens with large timelines scrubs. Never got a single crash on others CUDA software like Davinci or After effects. same report "blocking while holding a spinlock, or within interrupt context"

config:

OSX El capitan 10.11.6

Mac Pro Mid 2010 5.1

2 x 2.4Ghz Quad Core intel Xeon

64Gb Ram 1066Mhz DDR3 ECC

Drive bay1: SSD OSX 500Gb

Drive Bay2: SSD 1TB (raid 0)

Drive Bay3: SSD 1TB (raid 0)

Drive Bay4: SSD 1TB (raid 0)

PCI 1: Nvidia Geforce GTX Titan X 12Gb

PCI 2: OWC Accelsior Pro Q 2TB

PCI 3: Sonnet allegro pro usb 3.0 4-port

PCI 4: Blackmagic Decklink mini monitor 4K

USB3: SSD 1TB (Raid 0)

USB3: SSD 500Gb

USB3: HDD 4TB time machine

USB:Focusrite 2i2

2d PSU XFX XTR 750W 80+ Gold (nvidia 6pin and 8pin)

3 displays connected

I tried to switch CUDA to openCL but it didn't help. I feel is something wrong with premiere, I use Davinci and C4D with iray CUDA both stress the TitanX as much or maybe even more than premiere and they never crash.

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
May 09, 2018

Copy link to clipboard

Copied

I'll start with that I nearly have the same build:

Mac Pro 5.1

Nvidia P4000(Pascal)

2x3.4 GHz 6-core CPU

32TB mini-sas RAID 5

USB 3: Colormunki

Blackmagic Decklink mini monitor 4K

and the list goes on...

I had this same issue in 2016. I had just purchased a flashed GTX 980 from Macvidcards.com. I initially thought it was either them or a failing GPU because as soon as I pulled the GPU out of my machine, everything was fine. A year later the GPU I had in the machine failed and because I was in the middle of a job, I needed to see if I could fix it asap so I plugged in the old GTX 980. By doing that I had to update all of the drivers for Cuda and Nvidia and walla! Worked like a charm. It sounded like to me that it was a recurrent driver issue all along in 2016. If you pay attention to the panic report up top:

System uptime in nanoseconds: 23690114113518

last loaded kext at 243155385062: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 69632)

last unloaded kext at 303486445596: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1803000, size 61440)

loaded kexts:

com.nvidia.CUDA 1.1.0

The com.nvidia.CUDA 1.1.0 is the CUDA display driver which seems to be the last loaded kexts before the crash. That is an indicator that this was a driver issue back in 2016 when this thread was started.

With all that said, the drivers should be fine now. I would say it was a power issue but you seem to have that covered. If you jump into your panic report logs, try and see what the last loaded kext was and if it wasn't CUDA then uninstall it. Otherwise, that striped SSD Raid 0 may cause issues but that is just a gut feeling simply because Raiding SSDs isn't stable in my experience. Also, you never mentioned what version of Premiere you were running?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
May 09, 2018

Copy link to clipboard

Copied

Thanks Taylor,

I will uninstall and install CUDA again and see what happens. I need Cuda for C4D I hope I don't break anything since iray it's working perfectly.

I check the crash log and it says com.nvidia.cuda.1.1.0

All my drivers are update, I guess if I move on to Sierra it may be newers version of CUDA and webdrivers but El capitan is working perfect on everything except premiere so I'm not sure about upgrading OSX

yes, I bought the external PSU because I thought it was a power problem for my titanx. but it wasn't and SDD raids are not problem because last year I used another config on storage and the kernel panics was the same.

Thanks for you help, I would let you know if reinstalling cuda fix the issue

here is part of crash log:

System uptime in nanoseconds: 21505897534211

last loaded kext at 246739655301: com.apple.filesystems.msdosfs    1.10 (addr 0xffffff7f8aa2f000, size 69632)

loaded kexts:

com.paceap.kext.pacesupport.snowleopard    5.9.1

com.nvidia.CUDA    1.1.0

com.nvidia.web.GeForceWeb    10.1.1

com.nvidia.web.NVDAGM100HalWeb    10.1.1

com.nvidia.web.NVDAResmanWeb    10.1.1

com.owcdigital.driver.OWCSMPAdapter    03.30.00

com.blackmagic-design.driver.BlackmagicIO    10.9.7

com.nvidia.NVDAStartupWeb    10.1.1

com.softraid.driver.SoftRAID    5.6.4

com.razer.common.razerhid    19.7

com.sonnettech.com.Sonnet-USB3-Combined-E-ChargingSupport    1.0.2

com.Accusys.driver.Acxxx    3.1.8

com.apple.filesystems.msdosfs    1.10

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.driver.AppleGraphicsDevicePolicy    3.12.7

com.apple.driver.AppleTyMCEDriver    1.0.2d2

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
May 09, 2018

Copy link to clipboard

Copied

No worries. Eventually you will hunt the issue down.

From what I see, com.paceap.kext.pacesupport.snowleopard    5.9.1 may be the culprit.

If you do a quick google search you will come across this thread - Frequent restarts due to kernel panic cra… - Apple Community

Someone explains here that that particular kext is from this software -  PACE Anti-Piracy

If you have that installed on your computer you may try and uninstall it and see if you still have the panics.

-Taylor

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
May 21, 2018

Copy link to clipboard

Copied

TAYLOR! THANKS MEN!

That Kext was the problem! I delete com.paceap.kext.pacesupport.snowleopard and premiere is stable as a rock.

being working for 10 days on huge huge projects, with lots of different camera formats, scrubbing fast forward and back and doing edits without a single crash, while on this same project I used to have at least 2 restarts per day.

Not sure what this PACE snowleopard does on el capitan but is not good for adobe apps.

Hope this help others with Mac Pro and nvidia GPUs

Cheers! thanks again

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
May 29, 2018

Copy link to clipboard

Copied

Glad to be of service!

-Taylor

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Jan 15, 2018

Copy link to clipboard

Copied

Has anyone tried uninstalling CUDA?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...