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Premiere crashed and won't open my project

New Here ,
Aug 16, 2020

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Hello! 

 

I was working on a project, saved it when it was finished, and started my export. As soon as I hit the export button, Premiere shut down and made my computer go dark. When I turned it back on, I got some error message from premiere. When I try to open that specific project, I just get an error message saying "an unknown error has occured" and the project doesn't open. My other projects work fine though... 

 

I cleared my media cash and reseted my preferences and it still doesn't work. HELP

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Crash, Error or problem, Export

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Premiere crashed and won't open my project

New Here ,
Aug 16, 2020

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Hello! 

 

I was working on a project, saved it when it was finished, and started my export. As soon as I hit the export button, Premiere shut down and made my computer go dark. When I turned it back on, I got some error message from premiere. When I try to open that specific project, I just get an error message saying "an unknown error has occured" and the project doesn't open. My other projects work fine though... 

 

I cleared my media cash and reseted my preferences and it still doesn't work. HELP

TOPICS
Crash, Error or problem, Export

Views

30

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Aug 16, 2020 1
Adobe Community Professional ,
Aug 16, 2020

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Also: Make a copy of your backup or autosave and try to open that.

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Try creating a new Project and then see if you can open up the other project in Media Browser to import your sequence(s) into the new project.

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