I'm now at my wit's end with this.
I am on an imac and using the latest version of Premiere Pro, however over the last 5 or 6 months, I'm having severe issues where premiere crashes every single time I quit the application. It also randomly quits during my edits and loses all my work, even the autosaves are gone and the project reverts back to the newly created state with no media etc. So this is not just an issue with the current version of Premiere Pro.
I've tried all the fixes such as uninstall and reinstall, resetting preferencing, resetting workspaces, uninstalling plug ins etc. Nothing has resolved this and I'm now at the point of working to learn Final Cut Pro. Is there something else I can try?
Unfortunately, I've spoken to friends and colleagues who are reporting the same issue, not sure if it's relevant but we are all mac users.
We're sorry about the crashing issue. Would you mind sharing more information?
Let us know.
Thanks for the details. Can you try cleaning cache files? https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
Also, what type of files are you editing?
as I mentioned on the original message, I have tried that and the other guidance I found.
elia97816019 - is also me - if I reply to the emails from this forum I am logged in through my work account so both elia97816019 and defaultkueic8wd00am are the same person :DI wondered if this could be a mac specific thing as the crash report mentioned something about the library?
It doesn't just happen when I'm editing, it happens when I'm saving, playing through the video etc as well. In general, it's MP4 files I use
Thanks for sharing more details.
Can you refer to this article? https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html
Meanwhile, I'll share the crash logs to investigate.
Hi Eli! It appears that maybe the 3rd party audio effect called Alex that is causing the issue: https://alexaudiobutler.com/
Let us know how it goes.
thanks for this, I got in touch with the folk who supply the plugin and they are helping to resolve it.
Thanks again 🙂