Premiere Crashes when adding markers to timeline, but not to clips

New Here ,
Jan 13, 2021

Copy link to clipboard

Copied

Hello,

I am running Premiere CC 2020 Ver. 14.7.0, and am running into an issue where every time I try to add a marker to a timeline, it crashes.  I have tried various things to pinpoint the problem. 

-Changing the keyboard shortcut does not work.

-Applying marker to a clip works just fine.

-Going through the dropdown menu at the top and adding a marker does not work.

-Clearing the Cache does not work

-Using a different and new project does not work

 

This is my first post, so I'm not sure what computer specs you may need to properly diagnose the situation. 

Windows 10 Home

Version 1909

AMD Ryzen 7 2700X Eight-core Processor 3.70GHz

Radeon RX 580 Series Graphics Card 8GB

48gb DDR4 3000 RAM

 

Any help would be appreciated.

Thank you, Eric

TOPICS
Crash, Editing, Error or problem, Freeze or hang

Views

67

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Contributor , Jan 13, 2021
JOHN MONDO Contributor , Jan 13, 2021
Exact same symptoms here, both on a Mac and a PC. I reset my preferences which fixed the problem. I then reloaded my KB shortcuts and screen layout without any negative impact. Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.

Likes

Translate

Translate
Jump to answer Jump to answer
Contributor ,
Jan 13, 2021

Copy link to clipboard

Copied

Exact same symptoms here, both on a Mac and a PC. I reset my preferences which fixed the problem. I then reloaded my KB shortcuts and screen layout without any negative impact. 

  • Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
ericg9513831 AUTHOR LATEST
New Here ,
Jan 17, 2021

Copy link to clipboard

Copied

This worked great! Thank you!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 17, 2021

Copy link to clipboard

Copied

Thank you!  Your solution works great.  Same scenario for me too.  Running 14.0 on a PC and everytime I hit "M" it crashed.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more