Re: Premiere Crashes When I Move Clips Around INSI... - Adobe Community - 12046183

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luckyteamvideo

New Here ,

Hi, first-time poster, I saw one thread about this, and someone said that Chrome has the ability to crash Premiere Pro. I had some tabs and a Youtube video pulled up, that be the issue?

I have no idea how to read the report but I've attached it below so someone can help me.

Thanks.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Premiere Pro" applicationVersion="15.2" build="35" source="Windows-Client" crashType="Pure Function">

<time year="2021" month="5" day="18" hour="16" minute="38" second="35" timeoffset="-180" timezone="E. South America Standard Time"/>

<user guid="b1ebec50-e047-457b-a55f-14b30067f00f"/>

<system platform="Windows 10 Education" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="pt-BR" ram="16332" machine="AMD Ryzen 5 1600 Six-Core Processor" model="AMD64 Family 23 Model 1 Stepping 1" cpuCount="12" cpuType="8664" cpuFreq="3194 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20210506000000.000000-000" driverVersion="27.21.14.6259" videoModeDescription="2560 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1C03&SUBSYS_371A1458&REV_A1\4&1C3D25BB&0&0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x0000000000000000">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFAE7D96994" symbolname="purecall"/>

<stackStatement index="1" address="0x0000000002AB90BF" symbolname="UIF::DataSource::DoDragAndDrop"/>

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<stackStatement index="3" address="0x00000000207115A3" symbolname="unknown"/>

<stackStatement index="4" address="0x0000000020718DCA" symbolname="unknown"/>

<stackStatement index="5" address="0x0000000002B83DDD" symbolname="UIF::SubView::WantsDragAndDropEvents"/>

<stackStatement index="6" address="0x00000000088AC6D8" symbolname="dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent"/>

<stackStatement index="7" address="0x00000000088AE430" symbolname="dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget"/>

<stackStatement index="8" address="0x00000000088AE238" symbolname="dvaui::ui::UI_Node::UI_DispatchPointerEvent"/>

<stackStatement index="9" address="0x000000000891D775" symbolname="dvaui::ui::OS_Window::UI_DispatchMouseEventFromOS"/>

<stackStatement index="10" address="0x000000000891BCF1" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>

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<stackStatement index="13" address="0x00000000089206C3" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>

<stackStatement index="14" address="0x0000000008916B46" symbolname="dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText"/>

<stackStatement index="15" address="0x0000000180085D14" symbolname="unknown"/>

<stackStatement index="16" address="0x0000000180085E07" symbolname="unknown"/>

<stackStatement index="17" address="0x000000000891A4CE" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>

<stackStatement index="18" address="0x00007FFAF592E858" symbolname="CallWindowProcW"/>

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<stackStatement index="25" address="0x0000000180145D5A" symbolname="unknown"/>

<stackStatement index="26" address="0x000000018014600F" symbolname="FE::Run"/>

<stackStatement index="27" address="0x0000000140001CFA" symbolname="unknown"/>

<stackStatement index="28" address="0x00000001400026E6" symbolname="unknown"/>

<stackStatement index="29" address="0x00007FFAF4FB7034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="30" address="0x00007FFAF6F02651" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000004"/>

<register name="RBX" value="0x00000013B8F1DD40"/>

<register name="RCX" value="0x00000000000054F0"/>

<register name="RDX" value="0x0000000000000000"/>

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<register name="RIP" value="0x00007FFAE7D96994"/>

<register name="EFL" value="0x0000000000000246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

</hbLogSessionDllStatus>

</crash>

<sessionId>

4b3e847e-ad45-499c-9e8d-ff3ec5653bae

</sessionId>

</crashreport>

TOPICS

Crash , Error or problem

261

3 Replies 3

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Kevin-Monahan

Adobe Employee ,

LTV,

More info on your system and media, please.

Regards,
Kevin

luckyteamvideo AUTHOR

New Here ,

I was moving a .mov clip and a adjustment layer.

My system info:
Windows
Processor AMD Ryzen 5 1600 Six-Core Processor 3.20 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Adobe Products installed in a M.2 SSD
OS installed inside a 120 GB HD

luckyteamvideo AUTHOR

New Here ,

LATEST

*Windows 10 Education Version

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