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Premiere Crashes When I Open The Program

Community Beginner ,
Jun 17, 2020

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Hi everyone,

 

For some reason, Premiere Pro 2020 crashes for me whenever I try to open it. After clicking on the shortcut on my Start Menu, the little loading window appears. After nearly a minute, a crash report window appears with no type of error code or anything. I have no idea why this is happening or what to do about it. I would appreciate any help.

 

Thanks.

 

*Edit - it saved a CRASH file on my desktop. I don't know if this is useful to see what is going on but I can share it if someone can look at it.

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Crash, Error or problem

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Premiere Crashes When I Open The Program

Community Beginner ,
Jun 17, 2020

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Hi everyone,

 

For some reason, Premiere Pro 2020 crashes for me whenever I try to open it. After clicking on the shortcut on my Start Menu, the little loading window appears. After nearly a minute, a crash report window appears with no type of error code or anything. I have no idea why this is happening or what to do about it. I would appreciate any help.

 

Thanks.

 

*Edit - it saved a CRASH file on my desktop. I don't know if this is useful to see what is going on but I can share it if someone can look at it.

Topics

Crash, Error or problem

Views

156

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Adobe Employee ,
Jun 17, 2020

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Adobe Employee ,
Jun 17, 2020

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Hi Jared,

Attach the crash report to a post. I'll forward it.

 

Kevin

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Community Beginner ,
Jun 17, 2020

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How can I attach it? The post only lets me attach photos and links.

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Community Beginner ,
Jun 17, 2020

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https://gofile.io/d/qFqHLQ 

 

I was able to upload it to Gofile, does this work for you?

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Adobe Community Professional ,
Jun 17, 2020

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Try holding down the Alt key and launching the application. Reset your preferences:

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/... 

 

MtD

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