Premiere crashing when changing sequence frame size

New Here ,
Jul 19, 2021 Jul 19, 2021

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Premiere keep crashing any time I change the sequence aspect ratio in the sequence settings. I just got a loupedeck+ and it seems that is the problem. Is there anything that could be done?

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Crash, Freeze or hang

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi Jacob!

Sorry to hear that. We can get this checked.

 

Let us know.

Thanks,

Kartika

 

 

 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Hi Kartika,

I've deleted the cache files and there appear to be some logs recorded which I've attached. It only seems to happen when I have the Loupedeck+ as a device in the control surface list. I change my resolution from 1920x1080 to 1920x960 then it asks if I want to delete all previews because I changed the setting, then it just freezes and nothing happens.

 

Thank you.

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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I wonder if updating the Loupedeck firmware would help?

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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I agree with what the expert suggested.

You can even try contacting the loupedeck support and see if they can help or provide updated software.

Let us know how it goes.

 

Thanks,

Nishu

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